Restart Problems (exclusive to GW)

The crashing has nothing to do with what's going on in-game for me.
If I leave it at the log in screen for a while it crashes too.

I had the same problem with random reboots, turns out it was sp2 on my computer. I uninstalled it and haven't had a crash since

Too bad I'm on service pack 1

well i run SP1 and am just now getting the reboot problems...

just for kicks, could everyone post what size their power supply is.

Mine is 400W, i use a video card with a separate power input and i think that may be the problem. B/c in the areas with a huge amount of attacking and monsters is when i get rebooted

I set it to 11 but it still crashed for me

Tried it already.
It doesn't really matter what I'm doing in game.
If I leave it at the login screen for a few minutes it reboots too.

i'm not too tech savvy, but i only have an intergrated graphic card (intel) 64mb i think, the game never crashed until i went to the intel site and installed new drivers for it called extreme graphic accelerator..something like that. Right after i installed that, i started to get lock ups and restarts. So rolled back the driver back to what i had before, ran norton windoctor and that fixed something with the activeX or something and now its fine again. Its scary to hear how much problems people are having though...i can hear the fan in the system going full blast when i play this game. It would really suck if they don't get this fixed...they owe it to the customers to fix this. i mean we paid hard earned money for it.

well some people have been getting the problem after changing something...I on the other hand played the game hardcore(for up to 8 hours at a time, nonstop) and never had a problem more than the occasional lag from all the new people getting on at launch, but all of a sudden my computer has randomly rebooted 3 times during heavy gameplay....this leads me to believe that 1) a bad update is conflicting with the system, or 2) my Power supply is going bad and can't handle the increased activity of my vid card (which has it's own power input)

to test the Power supply theory i am going to try unplugging one of my cd drives (cd drvies take up mondo power) and turn off my cathode.

If yours only occurs during heavy gameplay then it's not the same problem as we've got: ours happens completely randomly. It's happened after an hour of playing, or it's happened 5 seconds after the login screen comes up.

As for my problem, I tried unplugging every device that my computer doesn't use to play GW, to no avail. Power isn't my issue. I'm more and more convinced that it's a software issue.

Yeah, I tried unplugging every non essential component in my PC, and it still reboots.

Reboots, Crash to Desktop, Game Freezes, Blue Screen of Death -
all these are variations on the same basic problem:
there's a subtle bug "somewhere" in the GW rendering client.

In my own case I can play for anywhere between 1-4 hours before I get a system lockup that requires a hard reboot. And it seems completely random. And I can play every OTHER 3D-intensive game and mmog on the market just fine. Arg!

Sure, in =some= cases it's the customer's fault, some people do have power supply problems, or RAM problems, or video card problems, or overheating problems, or corrupt drivers, or whatever, BUT for the other 99% of people whose computers and drivers are just fine and are STILL experiencing problems, the core problem is that the GW client has a bug "somewhere".

It's either a memory leak (happens in MANY games), or an invalid texture (saw this happen in DAOC), or a non-standard rendering method, or something somewhere that is causing a system failure for a significant percentage of customers who can otherwise run 3D-intensive games like Doom 3, Half Life 2, EQII, WoW, and others just fine.

The Solution?
Keep submitting reports to Technical Support until it gets fixed.

Except for known problems like the AMD 64 and nVidia FX cards, in most cases IT'S NOT YOUR COMPUTER. The problem is in the client and it'll take a few weeks for programmers to change the way they're doing something before the problem gets fixed.

A few weeks....... They should be fired....The beta ran fine...

What known problems with AMD64?????
Please specify...cuz I have one, and if there is a fix, that would be dandy like candy...

Mine went black every 45 minutes since Sunday's patch. After new patch on Tuesday this has been extended to an hour between crashes. Better, but we are not there yet....

I've gotta tell you, knowing that your computer can reboot at any time really adds a new feeling of tension to the game.

"I'm almost done with this Co-op... then I'll finally get to go to a new area... come on, come on, come on comeoncomeoncomeoncomeoncomeon Run faster Rurik-AAAAAAAAAAAAAAAAAAHHHHHHHHHHHHHH."

-_- I've been trying to get to Yak's Bend for two days now. I'm already level 12... because of all the grinding I've done from not being able to complete any long missions.

^^^yeah that is exactly how i feel

hey guys like everyone else on this particular thread i got the same problem, been talking with tech support, after sending them all my info (dxdiag..etc.) they came back with this as a reply:


I would suggest you adjust your paging file. How you do this is by RIGHT clicking on My computer - Properties - Advanced TAB - Performance SETTINGS - Advanced TAB - Virtual memory CHANGE - Custom size - Set Initial size to 0 and the Maximum size to 0 - SET - OK - OK - OK. Restart your system and the defrag the hard drive. Then RIGHT click on My computer - Properties - Advanced Tab - Performance Settings - Advanced TAB - Virtual memory CHANGE - Custom size - Set Initial size to 1024 and the Maximum size to 2048 - SET - OK - OK - OK

And you may also want to make sure that there are no other programs running in the background to interfere with the game. To do this go to your START button and choose Run. Type in "msconfig" minus the quotations and hit enter. Once there go to the Services tab. At the bottom of the screen is a box called "Hide all Micrsoft services" Check this box and go to the Startup tab. uncheck ALL boxes on the startup tab. Then exit msconfig and re-boot.

Thank you
The Guild Wars Support Team


I did all this but unfourtently it didnt let me keep the game going any longer than usual (actually it felt significantly shorter than usual before the game crashed)

I have been trolling this topic since i got the game installed on monday and the game has been crashing like all hell. After doing some pondering i decided to run a battery of full exams on my computer, i built this baby i refuse to believe that after it ran farcry, doom 3, half life 2, etc. etc. that this game (which i played the beta for completely fine) could ruin my computer.

the battery of exams came back as thus: my power supply is a dirty liar.

after running the motherboard monitor which was set to go ape poop in event anything didnt run at normal, went absolutely crackers over each of my voltage settings. apparently my core 0 pipline only puts out about 1.7 volts steady when it should be putting out 2, unfournetly for me it was a laundry list like this all of my voltage were way below acceptable. so i am thinking this is a programming issue that for whatever reason requires something to have full power and well since my power supply aint cutting it it is crashing my computer.

with that said i bought a new power supply from thermal take last night a 480 watt bad boy, hopefully it will be the solution.

as for the rest of my computer (cause i know some ppl are comparing all our specs):

2.8 GHz Pentium
512 DDR Ram PC 3200
GeForce 5700 FX
Soundblaster Live!
Asus P4SDX
Maxtor 60 Gb
Seagate 40 Gb
also i got 2 fans in the case plus the standard one on the CPU
and my computer is running at 23 degrees Celsius when idle and hits 31 when guild wars is up and running.

and finally i got windows XP Pro SP2

i think that about covers it, o yeah and since i can only get the little quicky quests done i am only a level 3.9 necromancer with a secondary profession in elemntalism.

i haven't crashed for the last 4 hours, and usually i crash after 4 minutes...AND i had FRAPS running...which was odd...

and dude, 2v to ur CPU is a BAD THING...thats too high, depending on ur cpu, u should have anywhere between 1.5v to 1.65v...

It's plainly obvious you have never done support of any kind in your life. Ask anyone who does tech support for a living for any kind of software application what most of the problems are that they see, and it WON'T be the software itself. 90% of all problems usually have a simple solution. It's the other 10% (or less) that end up taking 90% of the time to fix. Spamming Arena.net with support requests isn't going to get it fixed any faster either. The only way you're going to get it fixed in a timely manner is by cooperating with any troubleshooting suggestions given to you, either by those of us here who are trying to help, or by cooperating with whatever support you get from the devs.

That would be all fine and dandy, but most of us have tried everything they've told us already.
I know it's not the game overstressing my videocard, because I'll get reboot problems even if I just sit idle at the login screen.