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GW tech e-mail on server malfunction(pls read)
3 pages • Page 2
I just recieved this message as well from Trollis the gentleman I was in contact with in our GW tech support
Discussion Thread
Response (Trollis) 05/11/2006 04:01 PM
Chalene,
I appreciate your patience while we investigated this matter. Please be aware that our Networking team had been working with Savvis and Alternet in the hopes to resolve this issue. These providers informed us that the latency seen on their routes is within their Service Level Agreement (SLA) limits. As such, they are unwilling to continue investigating this issue. Since this issue is occurring outside of NCsoft’s peering agreements with them, there is unfortunately little more that we can do. If you have any further questions about this issue, I suggest contacting your ISP and either one of these providers. I regret that we are unable to assist you further and hope that this issue will eventually be resolved.
Regards,
That just sucks. So we suffer with an under par routing issue....wonderful.
Discussion Thread
Response (Trollis) 05/11/2006 04:01 PM
Chalene,
I appreciate your patience while we investigated this matter. Please be aware that our Networking team had been working with Savvis and Alternet in the hopes to resolve this issue. These providers informed us that the latency seen on their routes is within their Service Level Agreement (SLA) limits. As such, they are unwilling to continue investigating this issue. Since this issue is occurring outside of NCsoft’s peering agreements with them, there is unfortunately little more that we can do. If you have any further questions about this issue, I suggest contacting your ISP and either one of these providers. I regret that we are unable to assist you further and hope that this issue will eventually be resolved.
Regards,
That just sucks. So we suffer with an under par routing issue....wonderful.
yup sounds like it, so in responce to what Trollis sent me, I sent him this post back :
I hope so too, because playing a game is fun, but getting lagged out, or disconnected due to packet loss that isn't supposed to happen is going to frusterate ppl and eventually you will start to see a decline in play as the enevitable will happen. You will lose ppl to other games that promise better conductivity and fun. I am very dissappointed that these providers are only interested in the base minimum to keep a router working. You would think that they would be more interested in keeping ppl happy, but I guess if the cash is flowing, what ppl need just isn;t in it for them. Sad. I will continue to play the game, but if this occurs more and gets worse...well, I think I will be looking for something new. As it is, in the evenings on the weekends when it is busiest is when I usually have a greater increase in lag, and disconections and being a monk, I lose out if I can't heal in time due to lag, for that matter, so do the ppl playing with me as they lay on the floor because they relied on me to heal them up in time, and I can't. Nor can I play in a FOW mission or UW, I have YET in my year of play to make it through a weekend night trying to "clear" UW or FOW...and that just isn't fair.
Hopefully something will be resolved "eventually" before you have more ppl lose total interest in the game over the disconnections and lag, because that is happening. Ppl will only put up with so much frusteration before going elseware for their enertainment purposes. As it is, it would be pointless for me to purchase any other games that are addons of GW if I can't enjoy the game to it's full extent.
Again Thanks Trollis for the update. I am sure you as well as I and others are very dissappointed. Take care man, you and your team have done the best you are able to.
Phant
I hope so too, because playing a game is fun, but getting lagged out, or disconnected due to packet loss that isn't supposed to happen is going to frusterate ppl and eventually you will start to see a decline in play as the enevitable will happen. You will lose ppl to other games that promise better conductivity and fun. I am very dissappointed that these providers are only interested in the base minimum to keep a router working. You would think that they would be more interested in keeping ppl happy, but I guess if the cash is flowing, what ppl need just isn;t in it for them. Sad. I will continue to play the game, but if this occurs more and gets worse...well, I think I will be looking for something new. As it is, in the evenings on the weekends when it is busiest is when I usually have a greater increase in lag, and disconections and being a monk, I lose out if I can't heal in time due to lag, for that matter, so do the ppl playing with me as they lay on the floor because they relied on me to heal them up in time, and I can't. Nor can I play in a FOW mission or UW, I have YET in my year of play to make it through a weekend night trying to "clear" UW or FOW...and that just isn't fair.
Hopefully something will be resolved "eventually" before you have more ppl lose total interest in the game over the disconnections and lag, because that is happening. Ppl will only put up with so much frusteration before going elseware for their enertainment purposes. As it is, it would be pointless for me to purchase any other games that are addons of GW if I can't enjoy the game to it's full extent.
Again Thanks Trollis for the update. I am sure you as well as I and others are very dissappointed. Take care man, you and your team have done the best you are able to.
Phant
Doesn't sound very promising. We hadn't had too much trouble until the last few days, but it's hardly worth playing at all at the moment. Not too clever when you consider between us we've paid almost a hundred pounds buying two copies of Prophecies (6 weeks back) and the CE of Factions..
We've really enjoyed it so far as well.
We've really enjoyed it so far as well.
N
Well that sucks.
Tonight i have 8 Err=7 crashes. The game is starting to be unlpayable. I just dont understand why its only NCsoft games affected though, i can play WoW throughout the evening with no problems, same with counterstrike, both of those i play on US servers too
{edit make that 10 times tonight. Getting out of hand now }
Tonight i have 8 Err=7 crashes. The game is starting to be unlpayable. I just dont understand why its only NCsoft games affected though, i can play WoW throughout the evening with no problems, same with counterstrike, both of those i play on US servers too
{edit make that 10 times tonight. Getting out of hand now
}Wow seems to be having problems as well..
I'd be playing now if I could get more than 10 metres without getting thrown back twenty every time I move. Might as well go and do something constructive! Like sleep...
I'd be playing now if I could get more than 10 metres without getting thrown back twenty every time I move. Might as well go and do something constructive! Like sleep...
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Originally Posted by Saraphim
Wow seems to be having problems as well..
I'd be playing now if I could get more than 10 metres without getting thrown back twenty every time I move. Might as well go and do something constructive! Like sleep... |
PS im over 15 Err=7's tonight. Im lucky to get through a 2 minute random 4v4 without disconnecting on my team
B
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I haven't been getting any err=7 disconnects but the lag is annoying. I ghost when I click on an area to walk to, when I attack an enemy, etc etc. The henchies look like they just warp around following me lol. If Alter.net/UUNet isn't gonna fix this then I think the only other alternative for Anet is to take their bandwidth business elsewhere. Alter.net/UUnet is not the only bandwidth provider out there. They could look into maybe Sprint or AT&T for example. Oh well, just my 2 cents worth.
P
yeah it is gonna get worse. Just keep in mind that Lineage 2 players are going through this as well, and from what I see in the post possibly WOW so...time will tell if things get done!
We could do what Trollis said, and contact ALTER.NET ..if loads of ppl did, then maybe they will address the situation.
We could do what Trollis said, and contact ALTER.NET ..if loads of ppl did, then maybe they will address the situation.
F
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Originally Posted by Krennel
What is Alter.Net / UUNet and how do they affect the guild wars servers ?
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EDITQuote:
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AlterNet, aka UUNet is part of Verizon. We're not talking about a lowly ISP that you get your connection from, but one of the big boys, a Tier One carrier, the top of the ISP food chain. According to wikipedia, they are one of only 9 IPv4 (Tier one) ISPs in the world. If you read through the Tier one article, and each ISP, you'll realize that all of them (except Nippon) are in some way US companies (although not in all ways; but definitely in terms of where some of their physical network is). Almost every other ISP depends on them directly or indirectly for something... In case some of you don't remember, we had a couple hours back in late October of last year where two of the tier ones (Verio and Level 3) couldn't communicate with each other. Not a particularly fun night, and it was only a few hours. |
K
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Originally Posted by Psychosis
OK, someone get us an email or phone number for someone special at alter.net/uunet and post exactly what we should say to them. Then we can all call in and complain.
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K
