Bad Support!!

Hi!
I just wanted to post that Guild Wars has a bad support!
My account were hacked 2weeks ago and it took 1week just to get it back.
When I went on it there was nothing left! I lost >500k
I asked them if it was possible to 'restore' my account they told me they couldn't. Then asked them to find out who has got all my gold and they didn't answer since last week... REALLY BAD SUPPORT
HAPPY GAMING TO THE REST I don't play Guild Wars anymore

Uhm, you're lucky to get your account back at all. Secondly, no, they won't restore your items, because this can be heavily abused. You don't have a case here.

Heh..w/mo..

Yeah

I mean, if they belived it every time the heard that


ZOMG I GOT TEH HAXED AND LOST 1 MILGPZ!

GIVE MEZ BACKS!

Its in their policy that no they cant give back items and no they cant tell you who did it. It really sucks, but you gotta be careful.

its bad it happened but you can still play the game and enjoy it without the gold.
and zaxan lose the elitist attitude, w/mo's are perfectly ok, its only the bandwagon jumping idiots who think only w/mo's make mistakes or play badly

What can they do about it? How do they know what items you had?

I'm afraid it's your own fault.

hehe

anwyays, you don't got a case, don't get hacked thats maybe the easiest thing.

Ok maybe they can't give my stuff back but if they look after the guy who received >500k they'll also see that I've never talked to him!!
They should ban him!
And yes I can play again but after loosing 6 months of playing I don't think many of you will do do it.

lol,how do you stop yourself being hacked into.you can take preventative measures but nothing makes you 100% safe.i had a friend who got hacked a few months ago and he never dl's anything because he is to afraid of viruses + he has spybot prot/av prot and firewall.he was lucky that they just put a new char on his account with a crude name and left after that.also is it not possible to restore an account from the bu data?.

you didint lose 6 months of playing, you still have all your skills, and all your EXP.

Your friend is REALLY lucky m8!
They salvaged my two 15k armor sets just for fun!
And I never dl programs too because i'm also a bit afraid of keyloggers...!
Ooh I love Guild Wars but i'm really disappoited of that
Any1 knows how to get easy money?
Thx in advance maybe i'll restart playing after all!

Yes I have my experience and skills but how do you farm/run without armor and weapons?
And would you restart saving 500k for fissure armor?
I don't think so it takes weeks! :s

Actually, from what you say it sounds like GW has good support.

See ya, wouldn't wanna be ya. And next time don't download cheat software.

"See ya, wouldn't wanna be ya. And next time don't download cheat software."
Sry but I didn't download cheat software they hacked my email and then got my password via the Forgot My Password option!
Yes I admit the support is not really bad at all but they could do better I think.

best advice i can think of is to get a new e-mail address and change your account name and use a new password(and change password every week or 2).

hope you can get back into the game,would be a shame to lose people because of a/h's with nothing better to do than fk up someones hard work.

and to all the people that think it's funny i hope they never target any of you because it would be a shame to have to see it happen to you before you realise how unfunny it actualy is.

At least I get good support here!
Thx DJ Josh.

"Hacked your email"?

OK, let's break this down.
The perps knew what email you used for your account in the game.
The perps knew or guessed the password for your email.
They asked ANet to send out the password, and then logged in as you, changed email, and plundered your account.

First of all, the perps knew you had stuff worth stealing on your account - they don't do this blindly, it's too much work and they're actually risking fines or even prison in Real Life. You must've told them, or the stuff you had was obtained from one of them.

Second of all, the perps knew or could guess your email password. If I was you, I'd consider if my password was easily guessable, or if you've given out the password to someone you thought you could trust, or if you've used that password somewhere you shouldn't.

Thirdly, you probably don't have a keylogger. If you had, they'd not have needed to use your email.

Now, let's see this from ANets point of view. As far as they know, you've either been careless with passwords, or you're actually cooperating with the thieves. If you're cooperating with the thieves, giving you your stuff back means they've rewarded you for scamming them. Also, the stuff has since changed hands, and is now probably owned by people who don't know that it was stolen.
That's why they restore the account to you, after having tried to reach the other guy (in case you've sold him the account and is trying to scam him), but wont give you your stuff back.

None of this means that ANet has bad support.

Sry i'm not a hacker so i don't know how they did!
The only thing i'm sure is that i've never downloaded bots to help me!
I farmed weeks to get my money outside Augury!
I was a Guild Wars freak that helped my guild and hated scammers.
==>I'm not a cheater to be clear !

they probaly used a password breaker program there are many of them about and most are free.i used 1 many years ago to try and get my password for a game site because i forgot and the site wouldn't retreave it for me.although i couldn't work it myself but i'm sure there are many that can guess a password very easily thats why i always use large letter/number/symbol passwords and change them often.

Question time:

1) How many people here use same e-mail address for the auction forum or this forum, as they do for Guild wars???

2) How many of those people have easy passwords?????

1 + 2 = HACKED.

Never use the same email address for forums and games.