ok after following lord_seafood instructions and checking my email for a reply i get this
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PlayNC Support Assistance Request Denied
Hello, Our records indicate that you do not have an account at the NC Interactive help desk. Due to the large volume of spam and virus infected e-mail we get, we ask our customers to create a support account with us. This typically takes less than one minute and youll only need to do this once! To submit requests via e-mail you must register. To do so please visit:
http://support.plaync.com/cgi-bin/pl...acct_login.php From this page, simply click the button labeled Create a New Account, provide us with your contact information, and choose a password. Once you have registered your support account, please resubmit your email query (or submit your question via the Ask A Question tab) and we will assist you right away! Thank you, NC Interactive
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here goes another account, another password to remember, so register first on the plaync site before you ask for assistance or u be wasting your time