First of all I agree with Spiritz, so I have a small gift for you:
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Please use these wisely and aks me if you ever run out of them. I have plenty more where they came from
Secondly, I advise you to wait till support reacts. One of the great things bout GW and GW2 is that it has no monthly subscription. The company has to make profit though and one way of doing that is by saving on support. There is not a supportteam standing by 24/7 answering all your questions within minutes. They will give you a confirmation they recieved the support request, but it might take a few days. Normally they dont work in the weekends either, but I suspect that this weekend is different due to the gw2 headstart.
If you have any problem contacting support, pls let us know what kind of problems your hitting.