BBB and NCsoft

I, like Amand, who posted earlier have also had issues with NCsoft, not GUILD WARS but NCsoft in particular. I have found the fastest and probably most effective way to get their attention is to contact the Better Business Bureau of Austin, TX.
If your account has been banned, charges not being processed properly ..etc. contact them through the online complaint system and they will act fast and you will get a response much faster than using the NCsoft contact website. I don't even mess with the NCsoft site. Whenever there is something wrong I immediately contact the BBB.
By also getting the BBB involved you lay a framework for any future legal action you may wish to pursue.
https://odr.bbb.org/odrweb/public/getstarted.aspx
Currently NCsoft has a rating of C- from the BBB......

Good Luck to everyone in your dispute resolution.

Can someone confirm this is legit? I fail to see how a company would make profit by doing the support for you.

Nonetheless, if it works, it's going to have ALOT of succes here on these forums.

Edit: Going from google, aswell as reading various articles, this seems to be legit.

How exactly is the form filled?

Is the file complaint focused against Anet or NCSoft? Are they located in US, or Asia (Headoffice was in Korea?)?

I already get stuck on the first page. Am I a member of the defence bla bla, wth?

Of course it is legit..... google BBB of Austin Texas..... follow their links and they will direct you to a secure process... confirm it yourself...otherwise you will need to confirm the person who you asked to confirm....
LOL... the BBB is a non-profit org..they are there to solve problems you have not to make money...they get millions in federal and state grants to help consumers...this is what they do...and they do it for free!

The better business bureau is legit. It handles complaints all the time. Never thought of using it for games though...

the only problem I forsee is that NCsoft is based in Korea, does the bbb have jurisdiction to do anything over there?

I strongly urge people to proceed with caution in matters like this.

The BBB is a legitimate organization, and their services should not be abused. To file a complaint, you should absolutely make sure you have a very good reason. There's a line between general dislike of a game and the belief that you, or a group of people have somehow been genuinely 'victimized' by a company's actions.

Yeah, BBB is legit, the U.S. Knight Online community made some complaints there, against the company K2. But afaik no help was received. But as Jenn said, be careful.

Jurisdiction implies legal authority, which that organization does not have.

I've used BBB before for shoddy contractors. As for filing complaints against NCSoft, I'm no lawyer, but if they have any business interests in the county that it's being filed in (as opposed to their main hq), I'd imagine they can take some sort of action, if warranted. At the very least, hearing from the BBB will get their attention.

I say if you have a legitimate issue, and you are getting the run around from support, file a complaint. As complaints pile up, they will attract some negative attention from agencies they'd probably prefer to be in good standing with.

edit: I'm loling at people who never heard of the BBB, though if they are 4 years old or are living in another country, then I understand

For those who know my case, would it be worth for me trying this?

I don't care too much about effort, I got all the time in the world, but are there any consequences to this? I'm willing to step to court, but how far do they thrive this?

If it turns out they won't be able to do anything for me, will I be able to get prosecuted by NCSoft?

I just want to make sure that by taking this route to try and get my acount unbanned, I'm not digging a hole for myself which might have severe real life consequences.

I do believe I have a strong case, as many other people stated in my previous thread, but is there any risk involved towards me?

NCsoft has an american branch that the BBB and the government can go after if it wishes to. Think of it like Toyota, they are based in Japan but because of the US problems, they got pulled in front of our congress.

This. The BBB is very real and very legit and they take any cases with them very seriously. I have used the BBB before, but keep in mind THEY CANNOT CHANGE THE MIND OF NCSOFT/ANET/ANYONE. They do not have the authority to change their minds or make them change their policies.

Just because you go to the BBB does not mean anything will change. Be careful with this, however.

Only serious issues, like getting a permaban when you're legitimately innocent, and not getting the help you need from support regarding said issue, somehow... then i guess BBB would be a decent idea for a last resort.

So Borat, you're still shit outta luck.

That wasn't the question. Anyone else know wether or not there are risks involved?

I have no doubt I'm innocent, but you never know how these things play out. (Innocent people have gotten death sentence before) What are the actual risks in case something goes wrong, and if so, what can really go wrong?

If it turns out NCSoft can convince them I wasn't innocent, is BBB in their right to sue me?

was anyone else curious about this bit? what are the ratings of some other well-known companies? (gaming ones in particular)



cute. honestly, if you have to ask this question, then don't bother with the bbb.

Anet has control over all the records, I do not. They can tamper with them, modify with them, pretty much twist and turn them the way they want.

All I have are some official statements from Gaile Gray which she can modify at any given time, aswell as my word. I do not physically own any proof that I'm innocent. Neither does NCSoft that I am guilty, but they still have all the logs, etc...

If it's going to be my word against theirs, I can't see me winning them. I'm one person, they are a global company with lawyers and people hired to deal with this shit.

So yes, it is a good question to ask. Even if they said you got banned for being a [insert racist word], you still gotta be able to proof they said that, which you wont.

Question still stands, what could the consequences be?

Don't waste your time.

Does that go for anything game related? Why should I not waste my time. Can people start being a bit more specific?

EDIT: On closer insight, does anyone of you actually have any clue what you're talking about?

Is there anyone here with an understanding of the policies of these companies and/or the American Law. Concidering I'm from Europe, does it apply to me?

wasnt your deal that you got r3 survivor AND ldoa in presearing and then added it to the hom on that char?

so you basically stuck that char accountwide, so they cant just delete the character (since the titles stay in hom), they have to delete the account.

don't waste your time.

I dind't stick it to HoM. I dind't add anything to HoM yet for that matter. The character could have gotten subject to deletion.

I also recently found the case of another person, who WAS personally involved in getting these exploited items into Pre-Searing getting permabanned aswell. He, however, somehow convinced Anet to give him his acount back, and only strip the character in question of every item.