stuck on loading screen

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j
jarzium
Pre-Searing Cadet
#1
hi guys,

i'm fairly new to GW - started the game just last week. i tried loading the game yesterday and i got stuck on the loading screen. and right now, 12 hours later, i still get the same problem. is there a downtime for the servers (like in WoW)?

or is there some bug i need to get rid of?

thanks man.
Arduin
Arduin
Grotto Attendant
#2
GW never has any downtime. You sure the client isn't still downloading files? At the first launch it'll take some time for them to be all downloaded.

Oh, and welcome!

EDIT: read your post again. Have you been able to play the game before yesterday? Or is this really the first time you've tried to launch GW?
j
jarzium
Pre-Searing Cadet
#3
played a few times already. it just hangs at the "connecting to ArenaNet - 0%" screen. even after uninstalling/reinstalling.

glad to know that there's no downtime for GW!!
Darcy
Darcy
Never Too Old
#4
This is definitely a problem with your computer or internet connection. As Arduinna said, GW doesn't have downtime. When they fix something, you just get an in-game message to restart the game.
D
Dorny
Frost Gate Guardian
#5
The problem is probably a low net speed. Ive had that occasionally, as my WiFi reception varies a bit.
j
jarzium
Pre-Searing Cadet
#6
i sent a ticket to ncsoft. hopefully they will help. it's just GW i'm having trouble with, i can connect to WoW.
Quaker
Quaker
Hell's Protector
#7
Since you say that you have played already, it sounds unlikely that it is a Firewall problem, but with the various updates to windows, ya just never know. Anyway, I would say to try turning off Windows Firewall (Control Panel) to see if that helps.
h
hattara
Academy Page
#9
There was a new build yesterday. Firewalls will often block a program from accessing the internet if it has changed since the last time it ran. Are you sure that your firewall allows GW through? Any time there is a new build, my firewall (Zonealarm) asks if I want to allow GW and the GW updater internet access, even if the old build was let through earlier. If I fail to give access, it will hang forever at 0% connecting.
Relent Less
Relent Less
Frost Gate Guardian
#10
I was having the same problem at a friends house yesterday, and he was playing just fine right next to me. We were hooked up to the same internet via router. I was kinda thinking it was the virus protection/firewall he had on the computer, or lack of a windows update.
Never found out though. Just make sure you've installed the latest system update for Windows and try turning off your firewall, or disable virus protection.

EDIT;
After reading the above post Im almost positive it was his virus protection thing. He was using some lame thing called Net Nanny. I forgot about the new build yesterday, and it worked fine before hand. But I was never prompted to give access or anything. So if you can, go into your protection service deal and give access to GW or just disable it while you play.
K
Korm
Pre-Searing Cadet
#11
I started having the same issue yesterday 3 Dec 10. I've tried everything described and it is still hung-up. Also my internet explorer will no longer load Guild Wars Wiki.

To be clear everything else on my computer works, I can surf the net with no other page loading issues. All other programs work.

I've run the GW diagnostics and it shows connections & hardware are OK.

I'm stumped. I just joined the forum after searching for answers and finding none in hopes someone knows a fix for this issue.

I've allowed GW to go thru the firewall and even tried with turning the firewall off.

I'm using a Dell Inspiron 531 running Windows Vista Home premium with an NVIDIA GeForce 6150SE nForce 430 card with current driver.

I've played GW almost daily for months (farm daily pre-Nick gifts with morning coffee) and have never had this issue before.

I have done nothing new to the computer to cause a conflict, no hardware and no software installs.

Perplexed.
K
Korm
Pre-Searing Cadet
#12
OK today it works again. No idea of cause or cure.
Zebideedee
Zebideedee
Jungle Guide
#13
What firewall you using, Online Armour caused a lot of black screen/task manager only escape problems with a lot of games for me, switched firewall, no more problems!
Kamatsu
Kamatsu
Moderator
#14
Closing this thread - wrong forum, necro, answered / finished.

Korm - if you still have issues, please post in Technical support forums, they'll be able to help you