Accounts Banned for fraud, look/post here

I always used the same credit card, since the beginning of the online shop. Bought storage panes last month and makeover packs, no issues.
Friday evening, bought pets pack in the online shop and got banned on monday.

There is really something wrong... Since the transaction has been approved. ~~

Don't feel like you're the isolated incident, there have been a lot of mistaken bannings and account issues in this last month from various sources.

I'm typically an avid ANet supporter and I'm getting sick of all the ban bugs. I'd be furious if I were wrongfully banned, even if my account was restored.

Retracted

Edit: Well, after talking with Inde, it seems like there is a very real issue here. Hope it gets resolved soon.

Hope this gets resolved for everyone who has suffered from this mistake. I find it interesting that a lot of people seem to be saying that they made their purchases on Friday and were banned on Monday - maybe NCSoft's software is based on the logic "haven't got the confirmation in 2 days, ban account" and the programmers forgot about the weekends....

Either way, hopefully things will get sorted soon. Don't expect it to be fast though, I'm still missing storage panes that disappeared in the last update.

Do the "r" part, you'll find out the complaint is very legitimate and the number of cases is worringly high.

The tl;dr was for MY response, not the OP's.

I hope that they'll give back all accounts to the customers...
I know 3 ppl with this problem

That's a decent point. Whatever fraud system they have in place reads any delay of withdrawal as attempted cancellation of withdrawal.

Still, I'm fairly certain I've ordered over weekends before without problems... guess I ought to keep track of the days of the week when I order things =P.

While it's ironic that the reason you got banned was due to a bug at their end, the reason you won't get reinstated is that you violated the EULA by purchasing the account from someone other than them. You expecting them to reinstate you would be like someone who bought a pirated DVD to expect the record-label to replace it when you discover it is defective.

Before my latest purchase that caused my account suspension I've bought 4 storage panes, the Zaishen Menagerie Unlock Pack and 2 makeovers. That happened the very same day the April Update went live, which was Friday here. It all went fine, confirmation arrived 4 days later and there was no problem.

So I guess they have had a problem in the last few days. What makes me upset is that they didn't even bother to verify, they just rely on some automated system which proved to be faulty this time. God knows how many people have been banned yesterday, yet it did sound absolutely normal to them and they still don't seem to be able to find their way out of this paper bag.

Checking if their system is working properly after receiving so many reports sure doesn't take that much time. Whatever happens next, I'm pretty sure me and a lot of customers won't access the online store anymore just to avoid risks of being banned again. Their loss.

I suppose this has affected many across the globe ..but..was wondering if in the case of UK based players...
Something to do with this having been a holiday weekend my have contributed to this situation?
Yes,I am clutching at straws here..and also getting very frustrated as been 18 hours since last response form anyone at the support team..

You would think they would be working overtime to sort this issue..Suppose they would if it was a montly subs game...

Screw you ArenaNet for banning accounts for no reason. I refuse to buy any more of your buggy products.

I've bought 4 storage panels and 2 extreme makeovers, and I haven't been banned once. ever.

yerdoinitrong.

/sigh
Speculation! Maybe, like myself: He bought it from a local gaming store, and threw away the receit.

Anyway, A bit concerning! I'l love to here from Martin/Regina.

yea...a person i know bought makeover, got banned

You didn't do it on the weekend. Please follow along.

Fail on NCSoft's part, and by association, A-net. Shame.

You don't understand
This is the hidden Gift from Anet.
A long holiday from Guild Wars for you health

hmm i bought an extreme makeover and a storage pane 2 days ago and im still able to log in just fine.... now that i say that the next time i log in ill prolly get a nasty little surprise but a few days off wont kill me

It seems to be that people who bought storage panes on Friday/Saturday (timezone dependent I imagine) was banned Monday. I don't know if the issue is ongoing or not, but anyone who bought before this date or after seems to be okay right now.

You make a good example of what it does to ASS-U-ME. Maybe, they mean that they bought it from the store, and don't have the box with the code lying around anymore?

edit: thanks, Inde. Glitch confirmed, I guess.