NCSoft Account Issues

This sucks, can't remember my account name.

I made a PlayNC master account years ago that covers Guild Wars, Tabula Rasa *RIP, City of Heroes and Dungeon Runners.

Hrm I still don't remember making a username (5-13 characters with only letters and numbers) when I brought from the in-game online store the first time. I could have swore all you need to do is add in your address and credit card info to make your first purchase.

~Sigh~

i remember my NCSoft account, still have the email.
I just can't use it on website since the old ID (ncsoft-11111-myemail-provider-com-1) is too long for the new website.

And of course now I can't link my GW account to my new NCSoft bcse it is linked to previous account.

I'm flaming red.

1 game -> 3 accounts
One for the game itself. 1 for Xunlai Tournament. 1 "master account" which I have used like 2 times in the last 3 years

I was swearing and scratching my head for the last hour and a half trying to remind what's my "master account" login. Finally I managed to do it and when I thought I'll get code for free tab just in few seconds...
The specified account is already linked to another NCsoft account. Please contact Customer Support if you require additional help.

Last time I contacted Customer Support I had to spend 2 hours in my loft - trying to find activation cards for all campaigns. Had to go trough few thousand emails trying to find out when I opened my GW account

Why do you have to make such a big deal and so hard to get that free tab?
WHY?!

Why can't just do it in ingame store?

Seriously, NCSoft is full of fail...

I have several GW accounts, one of them is [email protected].

I had created a NCSoft account, with the same address [email protected], but never linked anything to it, because it was useless.

I have been able to link my newest GW accounts (that have different emails), but it's impossible to link my main account because it is "already linked to another NCSoft account" (although the email is the same).

WHAT THE F*** ?


EDIT : Same problem as Nereida...

I have all the activation codes, but they're useless.

I saw in this thread that if you had used the in game store, it automatically created a sort of linked NCSoft account. Is that true ?

/signed +1
me too.
I can't rembember my account username.
I made it when i purchase bmp.
Sincerely i dont' understand why they not add the tab directly to all active account e leave the possibility to active till 1 june.
I write an email to suppor i hope to resolve something

Yeah, I'm having quite a bit of problems with it as well. I think I remember a username, but it's too long. So I can't try it. I don't have any of the game activation cards anymore as this account is over 3 years old. Sigh. Suppose I'll have to mail and beg support. The one NCSoft account I do remember a username of, doesn't have my main account linked to it - it's linked to something else.

Well, I managed to provide them with all the information they required, including access keys for all campaigns. Fingers crossed.

Someone please explain to me why Anet couldn't just simply have the extra storage pane opened onto our accounts already? Rather then make us stuff around with the plaync site?

They did it the first time we got the storage updates, why not now???

Is this perhaps another ploy to make us give up trying to remember our plaync account passwords and buy the storage from the store? >_>

FYI got my old plaync account's name (which I also forgot to write in my password manager) from an email exchanged with support a while ago. Useful search feature from gmail!

One simple question :

Has anyone who has bought something on the online store without linking accounts before been able to get the free pane without having the "your account is already linked" error ?

Seems like you had to have your account linked to use the online store... There's a problem somewhere, as I never had to link anything to buy GWEN online...

I'm going through support for mine.. So long ago I remember nothing.

Same thing here. They are going to be VERY busy at NCsoft support if they don't make a "recover account name" option.

I finally managed to get the pane for my both accounts. I never created a NCSoft account through their website at least and honestly didn't have anything related to it in my email (gmail search ftw), but after some random attempts at password recovery I use I managed to get the account name right.

Even though I really don't remember creating one, I know it was mine because it has a specific name I use in this stuff, and it already had my GW account linked to it. So this must be from when I bought the BMP. Also link my 2nd GW account to it and also gave it the free pane. But ffs, could anet/ncsoft make this any more confusing? Got around 10 emails trying to figure this out, with errors in password reseting, email verifications and blank emails, when sometimes it worked dispite the errors, and others it didn't.

After finally retrieving my account I got the free storage upgrade.
Getting my password back was a bitch, but luckily I only use 3 types of account names.

Had to do the same thing for Lotro earlier this morning.

+1, get your shit together Ncsoft

Finally found back the account name too... They should really add something to retrieve your NCSoft account info using your GW account info.

I bought items through the gw store and I guess I made an NCsoft account, but that was so long ago theres no way I can remember it now. I've been searching through my email but there's nothing confirming me creating an NCsoft account, only purchasing the items.

I've emailed support, now just gotta wait and hope

Ugh... I THINK I know my account name... -headdesk- They should let us get it through the ingame store! I don't remember my NCSoft account at all...