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Originally Posted by pumpkin pie
It would be kind of not fun if we get ban for a periodical storage cleaning.
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I could not agree with you more. It's important that you be able to go about your business on your legitimate account, with legitimate actions, without worrying about a block. That is why this sort of "burp" in the system is so frustrating to those of us who work with the game. We know it shouldn't happen, but regretably, it does happen once in a great while.

The good news is, we've stopped the process that caused this, we'll amend those accounts that were affected by this, and the processes put in place in the future will be improved by this lesson. If this situation has affected you or someone you know, get in touch with Support and we'll work it out.
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Originally Posted by NeHoMaR
BTW, banning a very old character for the name, when he was using the name for ages? lol? the logic is change name, but you can't = bullcrap.
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But yes, if you're blocked, you
can change your name. In fact, you must, and the time-out is very short. And why does using something that is offensive for XX period of time make it ok? That's like saying you steal from the bank every day for a year, and it's therefore insulting when you get caught and punished for doing so! Doing something wrong is wrong, and if it takes a while to be stopped, that does not suddenly make it right.
(I can't comment on the FAQ name. I can see where it could be harmless, or perceived as "creative spelling" for an offensive word..and believe me, I've seen a hundred for that particular word. I'd encourage the person using the name to discuss that matter with Support, as well.)
(Further, the comment about the Polish name: We've sent this over to the attention of the Polish translation team before, and the decision has been that the word/name in question is not an real issue. I will ask again, but this could be a matter here rumour, or someone making a misstatement, is driving the discussion.)