To travel to the Far Shiverpeaks and access the Sneak Peek content, speak with one of the following NPCs:
* Len Caldoron in Lion's Arch
* Minister of Maintenance Raiugyon in Kaineng Center
* Bendah in Kamadan, Jewel of Istan
Only accounts which have a pre-order key attached to them will be able to do this of course.
Other people have been having your pre-order key problem. I don't know the answer to that.
If you have activated the pre-order then do the following:
To travel to the Far Shiverpeaks and access the Sneak Peek content, speak with one of the following NPCs:
Len Caldoron in Lion's Arch
Minister of Maintenance Raiugyon in Kaineng Center
Bendah in Kamadan