Network News - Server problems in Frankfurt - Any word?

This:

"Network News

Lag Issues – 1 July

We wanted to let players know that we are aware that some of them have experienced latency (lag) over the last few days when playing Guild Wars. The issue is affecting many services that route through the Internet hub in Frankfurt, Germany. Our network teams report that resolving the issue is, unfortunately, outside our direct control but they are tracking the issue and doing what they can to prioritize the matter and to assist in resolving it. We apologize for the inconvenience and will do what we can to assure that this will be resolved as soon as possible."

has been there for a week or so now. I've done a little googling but haven't found any news on what the problem is or if/when it's gonna be resolved.

So I wondered if A-Net had any news or updates regarding it?

I would like to see a poll here so Anet can see an easy inventarisation of what percentage of the players is affected by it. Reading hundreds of posts doesn't work, checking a simple poll is easy.

Whomever is responsible it should be resolved quickly. it can really be only ANet OR its host, otherwise internet troubles would have been all over the news when lasting a week.

This gets simply unplayable at certian times of the day for me (UK). But still no word other than that .

Moved to American servers this week, green ping most of the time!

Pretty shocking that i get a better ping to American servers when im living in the UK.

Please see this page for the most current information. The discussion page is quite valuable, as well.

Aha. I didn't realise the wiki had 'official' information on it; I'm still in the habit of just checking the www.guildwars.com website. Cheers for that info, anyway.

I agree on giving anet our full support by using this diag command and send them all the info we can to speed the process, its simple and doesnt require much effort at all.

It has been a long time that people have been experiencing the lag and I'm hoping for an estimate on a time when it will be resolved.

Fear not. The online shop still runs as smooth as silk.

I just had the first lag-free time since it started 1,5 weeks ago... maybe it has been solved?

I haven't had lag the whole time, so hope you guys get it fixed for you.

Ping seems to have gone back to about 180 ms its possible to play again il monitor it for 45 minutes and then repost my findings.

Well, myself and plenty of other people I know are having lag in American/international districts, and I really just don't understand how us, being in FL, or GA, or other states, are routed through Frankfurt, Germany, but whatever...

the lag seems to have toned down a bit but its still there at a moment or two but again possible to play, I do not know how long this lasts or its just luck.

The latest word I have seen from the network team says that there have been small, incremental improvements in this problem. They feel that about 50% of the players who were previously experiencing lag are having a better experience now. That leaves, of course, another 50% who are still having lag.

They ask for reports for only the period from Monday morning and on. In other words, some of the maintenance this weekend may have helped, may not have helped. I will put up a poll now about this. (Good idea, Patrick!)

My goodness! I should hope it does! I mean, come on, it only uses, what? ...a twentieth the server resources? (if that much). The online shop goes down and you KNOW their servers are hosed!

Lag isnt caused by the server but by the route TCP/IP packets take to their destination. Any point on that route can be the cause of 'lag' including issues like bad routing tables in a router. Anyone under the impression that Anet can somehow control all the routers between the user and the server is badly mistaken.
You would notice either if the shop suffered from lag, a webserver needs time anyway to load a page, which usually takes longer then any lag issue anyway.

This is also why two people in the same country but on different ISP's might be having totally different experiences.

Learn something new everyday..Thanks
...so in any case, the online store running normally is'nt indicative of ANet placing emphasis on raking in the dough while letting the game suffer.

It's still bloody ridiculous here, getting spikes like this still :-



If anyone from ANet can explain how a game can be playable with a latency like like that then I'm all ears!

GW Support gave up after about 10 emails back and forth stating that "There is no lag problem"! Even though my -diag report, and screenshots, clearly showed a severe problem.

You still miss the point.

Anet might well have no issue with lag and when support says "Well, we checked but everything is working perfectly on our side" they are very likely telling the truth.

The one you should be yelling at is your ISP, I suggest you contact them directly after doing a trace route to the server IP thats visible in GW.
If you dont know how:

Start - Run - CMD - tracert ***.***.***.*** (replace the stars with the IP adress).

Don't need to contact my ISP at all. I'm on a really good ISP with great customer support and they've already been in contact with the ANet tech people after they'd carried out checks themselves which also pointed to the problem being at ANet's end. Yet once again, ANet refused to admit there's even a problem.

It's not my connection too, I have a fast 8MB MaxDSL line with no shaping applied at all. Plus, it's only Guild Wars that suffers from this high latency, no other game at all comes close. Infact, I don't get a latency of more 100ms on 99% of my other games.