Hanging on connection screens

Came home from work & tried to connect to GW...

Computer #1) Hangs on the initial "Connecting..." screen then goes to Err = 58 after about 5 minutes.

Computer #2) Same as #1.

Computer #3) Connects past the first screen, goes to the screen where you can select the character you want to play. I selected a character, and ever since it's been hanging on the "Connecting" screen that displays the map background (this one happens to be trying to connect to Bone Palace for nearly 15 minutes now).

All three comps are going through a Linksys router, all are WinXP (one is Media Center Ed.). I've used this same set up for over a year with no changes whatsoever, and I've never had this problem before tonight. I have had error Code=058 a couple times before, but it always connected on a second try.

ISP is Comcast, I've been having no problems connecting to anything else online (including other games, like the LOTRO beta), ran a ping test (44-45ms no packet loss to pcpitstop.com), d/l test OK (6800kb/s).

Any suggestions?


EDIT/UPDATE:

I called Comcast, they said it's a problem with the game servers, not the Internet connection from Comcast. They ran a ping test from their servers directly to my modem - 15ms with no packet loss. I connected to two other online games, a Ventrilo server, and a TS2 server, all with no difficulty whatsoever.

So I went to the NCSoft support site and filled out the "Ask A Question" ticket, hoping against hope that it would work for a change...and no dice (aka "Internal Server Error"). Dear Anet/NCSoft: This is about the tenth time in the past year I've tried to fill out a Support ticket, and it has NEVER worked.

EDIT/UPDATE #2: Well 45 minutes later it finally took my support ticket question, so I guess that's a good sign.

EDIT/UPDATE #3: As of about 7AM everything is working again. I made no changes. NCSupport did send a reply (directed me to the Err Code=058 article...). *shrug* No real explanation for what went wrong or what fixed it, but at least it's working again.

Having the same issue at this moment. Guess what? ISP is Comcast. Ding ding ding we have a weiner.
About two months ago Comcast users were having terrible lag issues on Guild Wars, guess Comcast really hates Anet. Who knows.

I just now started getting the same problem as both of you two.......comcast ISP too.....first time I've had this happen though.

It's Comcast.
Try the -image prefatch then defrag the computer.
Afterwards try GW agian...if nothing good happens call comcast.

WTF!!!

i also have comcast and I can't log on to GW or Steam(another video game server)

ahhhhhh!!
this better be fixed in time for tomorrow

I'm getting the same problem here and Comcast is also my ISP. If I find a solution I'll post back.

Comcast just plain sux. Same issues.

Get charter.

I currently live in baltimore, comcast is literally the only option for cable out here......moving to CA though, and I THINK I have Verizon FIOS in the area I'm moving to.

Same here^^ Anyone have an update on if comcast is doing anything about this. Or if there is a fix?

Yup, I have Comcast in northern va and I'm get the same hang screen.

grrr

I wanted to add I am also in the Baltimore area on Comcast's network. I sent Anet's support a ticket on this and as a last resort I'll give Comcast a call but I really hate dealing with their CSR's. I've tried playing with the DNS settings, messed with the Host file but I don't think this has anything to do with any of that though.

I tried changing my DNS settings earlier, as with you, it had no affect here......although I also cant access gameamp, or guildwiki (the unofficial one, I can get to the official one fine). Anyone else having troubles beyond connecting to Guild Wars?

PS: I Would call, but it is too late, and I cant connect to the comcast forums, and their live chat is bugged and throws an error when I try getting on that. :/

Comcast customer here too and having the same problems.

Having the same problem. But I live in Portugal. Guess what, no comcast here.

I too have Comcast, and I also have the same problem. I cannot connect to GW's servers. I get code 0058. Interesting to note that I also cannot connect to the "Unofficial" GWWIKI either, just like the other poster. I CAN connect just fine to GURU, which is notoriously bad about pages timing out when people are mobbing the site. I have much LESS trouble getting pages there to load faster than usual, which doesn't make any sense to me.

I am piggy-backing on my Uncle's connection, and he is the account holder, so I don't think I can call up Tech-Support and expect any love from them. If anyone gets any answers from Comcast if they called, please post them here.



Thanks,

-Prometheus.

I just got kicked and cannot get back in - UK so different provider.

Yea i'm having the same problem. better be fixed by tommorow..Hard Mode FTW.

Well, it seems this isn't just a GW issue as there are quite a few sites not accessible through Comcast's network. www.Pair.com, www.Digg.com, www.vox.com and http://gw.gamewikis.org/wiki/Main_Page are all unaccessible from Comcast in my area. I tried to phone support but after 20 minutes on hold I hung up. I don't have the patience to wait just to be told they don't see any problems currently On a bright note though, with more people not being able to access certain sites perhaps this will get the ball rolling to get this fixed.

I've got the same problem. I'm in central Virginia and I have comcast.