Can't equip Bonus Pack Weapons
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... he had same thing.s
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emailed anet and received a reply
"Also, please be aware that we are unable to recover any items or characters that have been lost to your account for any reason.
but the weapon isn't missing its just not working. so it should be fixed.
for salamanca
"Added two new commands, /bonus and /special, to create items that were previously created using the /bonusitems command. The /bonus command creates items that may be created many times (such as preorder items). The /special command creates items that may be created only once per account (such as collector’s edition items)."
the reply
"Hello,
Thank you for contacting the Guild Wars Support Team.
Your information has been sent to our developers for review. You may be contacted again if more information is needed on this issue. However, if no further information is needed, your ticket may be set to "Closed" without any further correspondence. (Also, please be aware that we are unable to recover any items or characters that have been lost to your account for any reason.)
Our developers will not be able to personally respond to you to let you know the status of this issue or any related fix, but please be assured that they are looking into the issue. (Our Game Updates page is a good place to keep up with the latest changes to the game: http://www.guildwars.com/support/gameupdates/)
If this issue is confirmed as one that requires change, it will be placed on a list and prioritized along with any other issues that exist in the game. In the direst of emergencies, some high-priority issues are scheduled to be fixed within days or even hours of when the issue is first discovered. However, please understand that most issues take several weeks or months before a fix is designed, constructed, tested, and eventually passed into the live game environment.
Thank you for your support and patience.
Regards,
The Guild Wars Support Team"
"Also, please be aware that we are unable to recover any items or characters that have been lost to your account for any reason.
but the weapon isn't missing its just not working. so it should be fixed.
for salamanca
"Added two new commands, /bonus and /special, to create items that were previously created using the /bonusitems command. The /bonus command creates items that may be created many times (such as preorder items). The /special command creates items that may be created only once per account (such as collector’s edition items)."
the reply
"Hello,
Thank you for contacting the Guild Wars Support Team.
Your information has been sent to our developers for review. You may be contacted again if more information is needed on this issue. However, if no further information is needed, your ticket may be set to "Closed" without any further correspondence. (Also, please be aware that we are unable to recover any items or characters that have been lost to your account for any reason.)
Our developers will not be able to personally respond to you to let you know the status of this issue or any related fix, but please be assured that they are looking into the issue. (Our Game Updates page is a good place to keep up with the latest changes to the game: http://www.guildwars.com/support/gameupdates/)
If this issue is confirmed as one that requires change, it will be placed on a list and prioritized along with any other issues that exist in the game. In the direst of emergencies, some high-priority issues are scheduled to be fixed within days or even hours of when the issue is first discovered. However, please understand that most issues take several weeks or months before a fix is designed, constructed, tested, and eventually passed into the live game environment.
Thank you for your support and patience.
Regards,
The Guild Wars Support Team"
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I also filled out a support ticket last night. Just love the detailed service they put into their responses. Why not just auto-reply with that message instead of waiting an hour?
Pfft. I'm sure since it's widespread it's a relatively easy fix based on an oversight in dealing with the new commands. Why not just have someone look at it, determine that, and report back with that information instead of giving a canned response? Oh well, anxiously awaiting my items or a refund check... (hehe)
Pfft. I'm sure since it's widespread it's a relatively easy fix based on an oversight in dealing with the new commands. Why not just have someone look at it, determine that, and report back with that information instead of giving a canned response? Oh well, anxiously awaiting my items or a refund check... (hehe)
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