I can't believe my luck. I open the box and no access key. I just hope Best buy will take it back. I thought I might have dropped it, but looked everywhere and nothing.
Maybe they'll take mine back and AT LEAST let me exchange it. I mean, it's not like I've returned 10 other copies of nightfall. Besides, I bought it with a gift card, so they dont even have to reimburse me cash. I just hope for an exchange.
It happened to a friend on mine once on a Factions CE, he went back to the retailer and emailed support as well. He got a new key only after a week or two.
I had the same problem with my CE edition of Factions that I purchased online.
I wrote to the support, explaining the situation and giving them "proofs" (when and where I bought it, scan of the bill, photo of the barcode, of the content of the box etc...), and I received a CE key 3 or 4 days after.
Try to give as much details as possible.
And be sure to give all the proofs of your purchase.
I had heard stories about this before I got the game. When I went to the shop, though, I could see the "credit card" through the see-through side of the box. Prospective buyers might want to check for that in the future, just so they're sure the game comes with an activation code. (this was with the EU normal version. Other versions might not be see-through)
i preordered Nightfall CE and when it arrived it had no key, i got in touch with GW support and explained everything.
They asked for a copy of the receipt and the bar code number and then they sent me a new key.