Can Someone please help?

I just bought my copy of guildwars today but when i put the activation code in all it would let me play is the nightfall preview, it says that i cant play guild wars can anyone advise me what to do, I have tried adding my activation code to my account as well but it says the code is already in use, the version I bought was guildwars special edition. Ive tried going o the support site but it doesntmake much sense to me and i find the place confusing

OK, where exactly did you buy the game?

your CD key doesnt work?!!!! thats strange.

here you go a link to contact Arena NET

http://www.guildwars.com/support/

you can also acces this on your screen where you put your password

I tried that but i just end up going round in circles I bought my copy from my local GAME store i just dont understand the guildwars site it just seems to loop me round the same pages Ive been to plaync and asked there they mentioned customer support but I cant see the link to customer support, I came here as a last resort because at least here there are livi9ng people to ask instead of going round and round on a site that doesnt make any sense to me

The special edition comes with two seperate keys. One key is for the bonus pvp skill unlocks; the other is for the actual game. It sounds like you only added the key for the skill unlocks.....

oh and my activation key was on a crad that had a scratch off strip

Did you enter the key on the scratchcard or the one on the back of the card CD sleeve?

[EDIT]Never mind

No mate seriously I aint that stupid the activation key is on a seperate card you have to scratchoff the silver strip and the key is underneath

Alright. But it does come with two seperate keys; did you enter both of them?

Actually the American version has two keys; maybe the European one is on a single key.....


In the plaync knowledge base; to open a support ticket you have to click "ask a question"

We get 2 keys as well in Europe.

http://uk.support.plaync.com/cgi-bin...p_new_search=1

Follow this link, and click "Ask a question". Explain in detail what the problem is.
It's not really that confusing.

I played the recent 14 day demo and that was the reason that I bought the full game from the shop, Im wondering if maybe the demo I playewd interfeered with the full game code, when i first installed the carachter I created for the demo reappeared but it wouldnt let me play prophecies I deleted the carachter I had and started fro scratch but it wouldnt let me lay anything but nightfall with my new carachter

I entered both keys and i unlocked the PvP skills but the only game[play key that is active is my old demo key

Wait... You wouldn't happen to have created a new account and added the full game key to that, would you?

[EDIT] Also, you can edit your posts for a few hours after you made the post. There's no need to multipost when you have something new to add (most of the time)

Here's an explanation on opening support tickets on plaync
http://uk.support.plaync.com/cgi-bin...i=&p_topview=1

try uninstalling then reinstalling..if that doesn't work do like everyone else suggested...contact support. IF u bought a used copy of the game it could cause u some problems as the account could have been banned etc.

No I bought a brand new copy of the game and I have tried uninstalling and reinstalling. But when I go to the support site i just get sent to the account creation screen when I submit a question, i have already registered but it still does this even when I log in its really beginning to get on my nerves. It says contact customer support and i just end up at that plaync reentering my details again and again even if i log in, im thinking of calling it a day with the whole and using the disca as a coaster, its really bugging me now.

Can anyone tell me how to contact customer services and not that bloody support site its infuriating

That "bloody support site" is the closest you are going to get, I'm afraid.

Just follow the link I posted. Where it says "PlayNC account", just type "None" if you don't have one. Your Game Account, on the other hand, is the e-mail address you used when you registered for your Guild Wars account.

cheers pointless i have finally got into the Customer "laughable" support and they are dealing withit thankyou to everyone who posted for your help it is genuinely appreciated, thanks