Curse

KingKryton · Aug 31, 2007, 01:23 AM // 01:23

they probly delay it on purpose so they force you to buy at the online store where the charge a higher price. its all a conspiracy! :P

lg5000 · Aug 31, 2007, 01:25 AM // 01:25

A conspiracy that just affects Australia/New Zealand? wow, I feel special

Lady Lozza · Aug 31, 2007, 01:28 AM // 01:28

My issue is that because of the conversion, if I buy ingame I will be paying over $10 more. Apparently the pre-order is NOT being subtracted (can't confirm this) so add another $10, and I may potentially loose my deposit at EB, add another $10. I'm paying $30 MORE and I don't get a box or a CD or a poster or a manual. All for a stuff up that we knew NOTHING about until yesterday morning - oh and there is still nothing on EB Australia about this, I haven't received a phone call from the store I ordered at... Great customer service...

To add insult to injury, Anet "sells" online early - during school and business hours. Ok, hopefully that will mean that there won't be so much congestion when it goes live, but remember it goes live at roughly 7am EU time. So we won't have to compete with the US players, but the EU players will still be trying to buy their games at the same time.

Scorchio · Aug 31, 2007, 01:35 AM // 01:35

It's not a conspiracy. We KNOW it was terrorists!

vaxmor · Aug 31, 2007, 01:39 AM // 01:39

CONFIRMED: I received a call from CLARKSON - WESTERN AUSTRALIA - EB - they will not be having GW:EOTN today - they expect it to be in on 3RD SEPTEMBER at earliest.

Call was received 30min ago.

Psuedo Halgoen · Aug 31, 2007, 01:41 AM // 01:41

I've just sent a ticket to support to confirm if they are/aren't subtracting the Pre-order from the online store/PlayNC store.

Mr.Deflok · Aug 31, 2007, 01:41 AM // 01:41

Since the download of GWEN could be potentially quite large (when we buy it from the ingame store), does that mean if we -image now we'll be downloading ahead of schedule?

Lady Lozza · Aug 31, 2007, 01:45 AM // 01:45

Deflok, I'm hoping most of the GWEN download is already ingame and that come 5pm, 6pm for you, all Anet will do is enable access. If you have acess to your PC running an -image now, might be a good idea. In theory though it should download simply if you have your client open.

Galen Ubal · Aug 31, 2007, 01:51 AM // 01:51

They did subtract the amount I paid for the pre-order from the cost of EOTN in the ingame store. It's on the email receipt they send you. Note that I'd gotten both the pre-order and the full expansion from the ingame store.

Quote:

Originally Posted by Psuedo Halgoen

I've just sent a ticket to support to confirm if they are/aren't subtracting the Pre-order from the online store/PlayNC store.

Mr.Deflok · Aug 31, 2007, 01:52 AM // 01:52

They subtracted 5.00Euros from the price since I already had the GWEN Bonus Key attached to my account.

Running -image now, crazy! Says there's 31,000 files to get. Will have to occupy myself with other things right now.

Lady Lozza · Aug 31, 2007, 03:11 AM // 03:11

Ok, I just went down to the city central EB. The store manager had an email which he let me read, "international shipping delays" is exactly what the email quoted. Arrival time is "Monday, at the earliest."
I cancelled my order and asked for my money back - which I got.

I know that there is a post around suggesting a "recall", and even I have wondered if Anet wanted to crack down on early release of the game, for whatever legal or business reasons they may have. None of this has been confirmed. "International shipping delay," points the finger mainly at NCSoft and EB (and associated distributors) but this can hardly be confirmed.

If EB give any other reason other than the one listed, be wary. I know from personal experience EB are not the most reliable or reputable store around. Make sure they give you your deposit back don't be afraid to be pushy on this point. If a store manager in the central district is "refunding" with ZERO argument it suggests that the deposit is completely refunable - I wasn't 100%sure on this point earlier.

I've not yet decided what I'm going to do. I might TRY online, I might just suck it up and wait the week out, we'll see how I'm feeling at knock-off this afternoon.

I might also spend the rest of the afternoon contemplating the merits of writing a letter to someone (ACCC or head of EB operations) regarding the lack of official communication to customers about the delay. We should have known about this earlier, and we should have known about it from an official channel.

donaldbrooke · Aug 31, 2007, 03:16 AM // 03:16

Just got a courtesy call from EB in Wagga Wagga NSW. GWEN wont be available until Monday at best more likely tuesday. This really sucks NCSoft shouldn't have a realease date that they cannot meet. AS for buying it online if you have pre-ordered it becomes a costly proposition. You would think it would be possible for Anet and NCSoft to allow those in Australia and New Zealand with pre-release keys to have access over the weekend to at least that part of GWEN

kazjun · Aug 31, 2007, 03:26 AM // 03:26

Yeah, I'll be down to get a refund from EB. As for whether I can be bothered trying the online store or just leave it till next week, I haven't decided yet. Certainly takes all the adren I was building for GWEN away. Feh. Excitement about a new release? I should have known better.

Lady Lozza · Aug 31, 2007, 03:32 AM // 03:32

Kazjun, on the positive side there won't be QUITE as many people trying to use the store with the early "release". I'm hoping that it will be able to withstand the combine EU ANZ rush in 3-4 hours time.

kazjun · Aug 31, 2007, 03:39 AM // 03:39

True, Lady Lozza. I still don't know why they didn't leave any leeway at all, rather than having it an all or nothing shipping only just in time for the release. So what if some idiots can't actually read a disclaimer saying that GWEN won't actually be live till the 31st. What about everyone else who knows it won't be live till the 31st but are more than happy to pay beforehand so we can play the instant it goes live. Its just stupid.

Lady Lozza · Aug 31, 2007, 03:46 AM // 03:46

Kazjun, I suggest you read the "I'm angry at Anet" (paraphrase) thread in Riverside.
Gaile has said that, well basically someone between NCSoft and EB forgot to put them on a plane. If you think about it logically, and the time Gaile started the "Early sales" (paraphrase) thread there should have been enough time to at least get the stock into the country, even if it wasn't sent priority. With a release now "Monday, at the earliest" the stock certainly isn't at HQ (distro) maybe even not in Australia yet.

feisar84 · Aug 31, 2007, 04:41 AM // 04:41

Hi donald im in wagga too, small town small world i guess. I just went down and canceled my order, the eb girl was okay about it.

kaheiyeh · Aug 31, 2007, 04:47 AM // 04:47

I went to EB Hurstville (Southern Sydney) today and they let me check their preorder sheets for GW:EN. They had 0 copies for the 6 they needed. They apologized and said that it will be Monday at the earliest and they're HOPING that it will be Monday. They said most likely it's Tuesday or Wednesday.

This is just crap period.

Scorchio · Aug 31, 2007, 05:12 AM // 05:12

Quote:

Here are the facts:

The courier service that EB uses to get games to Australia has delayed the product, despite the fact that the service received the GW:EN shipment fom NCsoft in sufficient time to get it on shelves by August 31st. We understand that most Australian stores will receive the game on Monday, although some stores could have it this Saturday. NZ should have the game in stores on Tuesday. We’re very sorry for this delay.

Is that a prepared statement? You darn tootin' it is. Because when we learned that the courier has messed up so badly, we knew we'd have to have something to tell you.

That is truth.
The other in not.
Please share your frustration with your retailer, and tell them to consider using a better or more reliable courier, since neither you, as player, or we, as developer, like to have delays like this.

From Gaile Grey

I've just shared my frustration with my retailer (EB Games) and they're adamant that the delay was due to issues with international shipping. To be honest, I'm more inclined to believe it was an EB issue given some experiences in the past. In any event the end result is the same, me and every other Aussie who prepaid EB to secure a copy of the game are left out in the cold for the weekend. Oh well, someone kick some furry charr butt for me.

Success has many parents, but failure is an orphan.

Agent001 · Aug 31, 2007, 05:27 AM // 05:27

It's totally ridiculous how such issues such as "shipping problems" can happen. Is it really that hard to stock it in earlier, so as to prevent any more screw-ups such as this? They should have learnt so from the Factions fiasco.

So annoyed.