Curse

May 31, 2005, 05:58 AM // 05:58

Post deleted.

Dubby · May 31, 2005, 07:40 AM // 07:40

I had one helpful call from the tech support. That was concerning the graphic bug in the cape's background. Cost my poor noobly account 4000 gold, which seemed like a heck of a lot. After realizing exactly waht happened (which i'll explain for sake for everyone else), and describing it in program-esque lingo to them, did they understand and send it to the devs. The bug is where the background graphic does not resize (lag/compression causes a line or resolve to get skipped and it just gets stuck. Honeslty a secondary routine could fix it.) causing a sometimes rather neat looking box to appear in the bottom left corner of the cape.

Anyways, the rest of the tech support replies? CRAP. Telling me to check a forum, which on a few occasions *I directed them to a thread FROM a forum*. I'm willing to bet they are understaffed on the techhelp, and alot of messages that look "fishy" or "familiar" get dumped and sent a standard email for sake of time.

I lose more faith in NC Soft for every game they release. Sigh.

duverga · May 31, 2005, 08:21 AM // 08:21

Quote:

Originally Posted by Mattaka

I've been asking some quite serious questions about certain elements of the game.
...
How do I filter idiots that are too lazy to use the trade channel?
...
Why is trading so broken?
...
Seeing as we can't get a guild house have we wasted the £30 we all spent on the game? Still why do you care, you've got what you want from us.

So your "serious" questions start with an excessively aggressive posture and loaded language, then you degenerate into pure flaming, and then you wonder why they're not going out of their way to help you?

Bizaflare · May 31, 2005, 08:33 AM // 08:33

guess what, its tech support - not "Moron Player is annoying me - please shoot him down"-support~
Perhaps you shouldnt be that lazy not to search the forums ^^

Guildwars is without monthly fees - and the support I got was better than in ANY other Game, i had to pay fees for.

so, thumbs up

Trenchsoul · May 31, 2005, 08:38 AM // 08:38

Thanks Mattaka for wasting the support peoples time with pointless flames about chat filters and a long winded "I'm poor" rant while a friend of mine suffers with a real technical problem with the game and is having difficulty getting responses.

Sigils are now more abundant and getting the 60k or so that people are going to generally be selling them for isn't hard to get, at all. Failing that, you've got enough members to go win the Hall of Heroes. If you guys can't win the Hall of Heroes to get your own sigil you probably don't belong in GvG.

May 31, 2005, 09:04 AM // 09:04

Trenchsoul I'm sorry your friend is having technical problems but like Dubby said, it looks like they don't actually read the post they get sent. I don't know the details of your 'friends' problems but I'm willing to bet that if Anet had better support staff it'd have been resolved by now. I fail to see how taking it out me is going to solve anything.

Seeing as that was the point I *was* trying to get across, you know actually warning other members of our little community that if you do go to the support pages you'll just get a standard reply back so it might not be a good idea to use it.

But no I get called a waster and moron. Thanks for that by the way, really appreciate it. Any wonder why most people don't post to these forums. Real inviting attitude you guys got.

Also Trenchsoul since when is it up to anyone whether anyone else is in GvG? What about all the cheats that bought theirs? Or all those that paid for one on ebay, by your reckoning none of those people should be allowed in GvG either. Bad argument mate. The only people that should not be allowed into GvG are the people that stole the game, wither by pirating or physically stealing a cdkey. Everyone has paid their entry fee which should entitle everyone to play all of the game. The ranking system shows who should be allowed in GvG not some item.

But that's another thread.

Don't get me wrong these issues are my only gripe about the game. The one thing I really liked is seeing how the game has changed from the first E3 for all to now. Its just that I haven't felt the need to share it. So apart from the bad support, which lets face it tech support drones are crappy in all of the computer industry this is a great game. If it weren't I wouldn't be playing it.

psycore · May 31, 2005, 09:15 AM // 09:15

You seem to be just venting frustrations about the community to tech support which is not what they deal in. Technical Support, not Interpeer Communications Support or Gameplay Suggestions go Here Support.

That said however, they do seem to be responding to keywords and not reading the inquiries properly. I did ask if GW supported zoom without the mouse wheel or if there was an option to bind zoom to another key. Their response was please send us all your direct x info and system specs, when they could of just said "no" (which they eventually did after I replied and asked what bearing did directx info have on the question I asked).

Trenchsoul · Jun 01, 2005, 12:17 AM // 00:17

They send you an automated response according to the keyword the first time you message them or if it is something that doesn't require a personal response, for example everything Mattaka was flaming them about. Anet was very helpful to my friend, much more than I expected, it just took longer to solve it.

If you can't win a sigil of your own you don't belong in GvG combat isn't a weak argument at all. The HoH acts as a filter to keep out nubling guilds that would just be wasting people's time (and inflating fame by giving away free wins) who deserve to have a guild hall and GvG battles of their own. As for the "cheats" who bought theirs, how is that cheating? If you can farm up 100k and buy a sigil then that shows you've got some kind of skill. There should, however, be some way to arrange team battles that are not guild related so that it would be possible to arrange a battle between two specific teams instead of random matches.

TheCrusader · Jun 01, 2005, 12:41 AM // 00:41

Maybe Im just lucky but when I post Tech Questions I get really really fast responses. I sometimes get em in 30 mins. Now that is awesome! However sometimes they DO take a while to respond however IMHO it is MUCH better than the WoW Support. I sometimes had to wait DAYS for a response.

Stev0 · Jun 01, 2005, 02:28 AM // 02:28

Hmmm my thread was closed in 10minutes about a similar issue and a possible solution to it, yet this one still drums on...

and people like this guy can keep playing because there is no reliable way to report idiots.

Rhunex · Jun 01, 2005, 02:59 AM // 02:59

You know, I'm getting sick of people complaining to ANet. Give them some credit, they host their servers for FREE. Do you see WoW, FFXI, or Everquest doing things like that? Not only does Guild Wars have great graphics, it has a long story, lots of missions, quests, skills, characters with UNIQUE dances relating to gender and profession, and it also has a huge library of items from armor to weapons, to runes, crafting materials, salvageable items, which change what they give you depending which kit you use. And that's not even getting to the monsters. Sure, there's a lot of repeats through it, but there's a lot of them. And I keep seeing people complaining to ANet that they need to do MORE for FREE. All you people do is pay the initial fee for the game, and the rest is free. Free updates, free online gaming. And I'm also tired of people thinking ANet has 100% of their time devoted to each, and every, single, individual in the game. This game has players on 3 continents, and you think the company has enough people to tech support everyones indivual complaints. If you're so sick of people using general chat for the trade channel, please please please just go over it(takes a quick scan of your eyes to weed out key phrases like WTS, WTB, and weapon mods) and resume with your other chatting. Also, another alternative, is using whispers to help your eyes focus on lines that begin with blue names. ANOTHER alternative you have is using the IGNORE list which really is there for a reason. Put the persons name in there, press enter and you don't see their chat anymore. Now I know, it may be hectic to type in all those names, it takes so long for your fingers to grope the keyboard for the right letters, but it is possible.

westwood · Jun 01, 2005, 03:12 AM // 03:12

a.) your problem isnt tech related.

b.) your not paying for a service so expecting a relyable one in return is just silly.

Rhunex · Jun 01, 2005, 03:23 AM // 03:23

Well said ^^

DrSLUGFly · Jun 01, 2005, 03:44 AM // 03:44

I agree with most people have already said. You approached them with a user related problem, not a provider related problem. The problem is, some people are too ignorant to use the trade channel... or maybe it's innocent and they just don't realize how it spams up the chat window. Either way, you approached it rather aggressively. These aren't bots that answer your mails, they're not even devs. In all likelihood they're university students working at a telephone desk to make ends meet. They don't want your crap and they probably get paid by the hour and not by the solution. If you were kinder, more professional... in short, if someone wanted to actually read the letters you sent then you would be all the more likely to get a positive response.

Do you have a solution? Why don't you offer them a solution instead of just complaining about the problem?

Stev0 · Jun 01, 2005, 10:45 AM // 10:45

Quote:

Originally Posted by westwood

b.) your not paying for a service so expecting a relyable one in return is just silly.

He did pay for a game. Where is the tech support for that? Just because we all do not pay a monthly subscription doesnt mean we should suffer under poor or non-existent customer support.

RTSFirebat · Jun 01, 2005, 12:04 PM // 12:04

See my thread on adding a /report function to the game.

http://www.guildwarsguru.com/forum/s...ight=%2Freport

Ramus · Jun 01, 2005, 01:50 PM // 13:50

Quote:

Originally Posted by Rhunex

YGive them some credit, they host their servers for FREE.

I somehow doubt there server costs are going to be as big as some of the other larger mmorpgs out there. But if they live up to there, "expansion pack every 6-12 months" then they are going to be making the money that they are losing off subscriptions pretty quickly. They have been very stealthy about giving any hints for prices on those expansions, so don't doubt they will have a new-game price tag on them.

Stev0 · Jun 01, 2005, 02:03 PM // 14:03

Quote:

Originally Posted by Rhunex

YGive them some credit, they host their servers for FREE.

I know I jumped at playing this game primarily because it was Multiplayer Online without the cost. I normally would'nt touch these games with a 10' pole because it's bad enough that most games are relatively expensive requiring a $50+/month internet connection to play them but be charged $30+/month just to be able to play it seems like a rip off since technically your paying to be a guinea pig with patches and support and having to put up with promises of features that never come to fruition (ex. WW2 Online, Star Wars Galaxies)

My point is. If players like myself are attracted to the games published by NCsoft then maybe they will cave in to try their other games even if it means a monthly subscription. So technically my view is... This game is a demo to the services offered by NCsoft. If anything NCsoft should be keeping a high standard set for GuildWars because down the road their other franchises will profit from it.

kkl · Jun 01, 2005, 02:18 PM // 14:18

well.. here's my experience... i send in 2 tech support request so far.... (that's before i discover the wonderful forum we have on the web) Once is asking if i can transfer item to my other charactor (that was when i have all my char in pre-searing.. didn't know storage exist!).. i got very good repond and it actually sounds like a human respond .. not generic copy and paste reply.
the 2nd time. i ask if there is a key to cycle through nearby item so i dont need to use the mouse everytime i try to pick up something. that was a generic.. "u can change yoru key setting in the option manual.. blah blah blah" respond...
So. i guess is very individual basis... and i mean.. no matter how good u are... after seeing billion question that could be found on the FAQ, .. u do get some frustration and tend to sloop off with a default respond template....
i say is understandable...

However.. i still think they should add a key to cycle near by item!

Stev0 · Jun 01, 2005, 02:20 PM // 14:20

As a rule of thumb. I generally hit the game forum before I resort to prodding the game tech support about issues.