Curse

Shanaeri Rynale · Apr 26, 2006, 11:18 PM // 23:18

For a company that relies on people buying future chapters, this stance is disasterous for them. They have just told people who were already paying a premium to pay twice.

Oh well it would have been a nice buisness model shame it got screwed it up with poor customer service.

skammich · Apr 26, 2006, 11:24 PM // 23:24

Quote:

Originally Posted by MMSDome

in turn meaning the owner of NCSOFT shall need a huge hug when this is all over

or a nice solid punch in the gut.

mmichalowicz · Apr 26, 2006, 11:44 PM // 23:44

Posting an obvious question. If I pre-ordered CE edition, do I still get to play come Friday? If not and I have to "do something", I will be ... well... Irate is polite...

Joh · Apr 26, 2006, 11:45 PM // 23:45

Someone needs to get fired

nin · Apr 26, 2006, 11:51 PM // 23:51

Quote:

Originally Posted by Shanaeri Rynale

For a company that relies on people buying future chapters, this stance is disasterous for them. They have just told people who were already paying a premium to pay twice.

Oh well it would have been a nice buisness model shame it got screwed it up with poor customer service.

Well put...

Spazztic2003 · Apr 27, 2006, 12:13 AM // 00:13

EBGames and GameStop had the CE on their list, but they took it off. Guess they're completely unsure as to whether or not they'll be getting it.

CompUSA has it listed for next Friday. If so, I'm okay with that :-)

Sereng Amaranth · Apr 27, 2006, 12:35 AM // 00:35

I bet there is something small, but significant, in the CE CDs. Maybe the dancing troops aren't using /dance *?

Sereng Amaranth · Apr 27, 2006, 12:37 AM // 00:37

Quote:

Originally Posted by duverga

I think that making the Collector's Edition a rare drop is contrary to the spirit of Guild Wars. In keeping with tradition I should just have to present Five Factions Receipts to the clerk to receive a copy.

=== WTS === 5 Factions Receipts === 20 ectomowz === pst ===

LifeInfusion · Apr 27, 2006, 12:40 AM // 00:40

Quote:

Originally Posted by Sereng Amaranth

I bet there is something small, but significant, in the CE CDs. Maybe the dancing troops aren't using /dance *?

that would be server side, as all we really need is the key. The other stuff is actual phsyical stuff like soundtrack CD, mouse mat, poster, etc.

Chooby · Apr 27, 2006, 12:42 AM // 00:42

EB games, Canberra Aus is telling me they got it in stock this morning (27th Of April) but have yet to unpack it and to check back at about 3:30pm

Divine Dutchman · Apr 27, 2006, 01:23 AM // 01:23

Ok, here's my story.

I live in the Netherlands (GMT+1) and ordered my CE a long time ago, and I did get the pre-order kit a couple of weeks ago as supposed to; referring to the release date of that kit. Order made @ Free Record Shop (FRS for any further reference)

Now I checked the site for the release date of the CE and it still is set for friday the 28th, even after all the discussions and so forth going on about the global delay. So I decided to contact the customer service and spoke with an employer.

He told me they were actually expecting the CE to be delivered 'today' (which would be wednesday), yet again: even after all the delay stories, so I was a bit suprised about that actually, thought it would be delayed for sure here as well. Then the guy told me they still expect it to be delivered 'the day after' (which would be thursday). With me being only half awake, I didn't ask any further and just said something like: "Okay, thanks for your time". I had to ask further about any insurance they could give me, if any at all (probably not, but might as well ask while at it). But he still expected it on thursday so it should be send immediately and delivered at my house on friday. I'll have my fingers crossed...

What I am likely to do is the following:
Just start playing the Head Start, have some fun and at around 2 o'clock (GMT+1), they should have more info (if the FRS site's info has not been adjusted yet), so I will phone them again and ask whether it's been delivered to them or not. If so, good, I'll have it the next day (friday) as planned. If not, which is probably more likely, I will just go to the store and buy a regular edition, add it to the account and play along. When my CE arrives I will unpack all the goodies, keep them and give the access key to my brother: who has been playing for a while on my Prophecies account but wants an account for himself. And ofcourse, I'll have him repay me the Regular Edition

.

So I guess I might consider myself lucky I'm in this particular position (with me being able to pass the key that comes with the CE on and have my brother pay for the RE). Only thing I have to do is to go to the store and pick the RE up...

Though I hope the customer service's guy was telling me the truth to some extend and that the CE will normally be delivered on thursday so I'll get it on time. Although I seriously doubt it, because of all of these stories (despite the fact most of you are from overseas). I still have my hopes up, but I think it's not likely to happen. But like I said above, there will not be any difference for me, despite the fact I need to pick up the RE.

I feel sorry for all you

PS: Anyone else from the Netherlands who can give some 'new' update? As in some news from tuesday/wednesday or something about this? Whether the purchase was @ the FRS or not?

Edit: \PS^: My apologies for possible flaws in the language/grammar/anything lol, as I said, I'm a Dutchie

MadOnion · Apr 27, 2006, 01:52 AM // 01:52

I just noticed something --- Arenanet has pulled down the web pages for the Collectors Edition in America -- european page is still there. And compusa doesn't list the mousepad as being in the box.

Cygnus_Zero · Apr 27, 2006, 01:58 AM // 01:58

I called my EB and I heard the same thing, they are unsure when they will actually get it. Initial reports were 1 week late, and apparently that's not true. I switched my order to the normal version. I can live without CE.

Mr_T_bot · Apr 27, 2006, 02:00 AM // 02:00

Some one is obviously getting a CE, I would like to know where the hell they are going because I tried to pre-order it pretty much right after pre-order box was given out and wasn't allowed to.

Mr_T_bot · Apr 27, 2006, 02:12 AM // 02:12

This is incompetence, the end.

elLOCOmutha · Apr 27, 2006, 02:19 AM // 02:19

Quote:

Originally Posted by Mordakai

So, you're gonna quit GW because the CE is a week late?!?

I'm having trouble believing your as "hard core" as you let on...

So far, ArenaNet has done a great job. Complaints about lack of slots? Offer to sell more. Complaint about the 2 bonus slots not being available for Head Start? Done.

Who knows, maybe they'll end up extending the Head Start until the CE comes out, but even if they don't, that won't change my opinion that ANet is a great company.

I love this game, but you are sound like such a fanboy/girl,doo you live in the real world?
The point is we CE buyers spend more money on product they sell, they are in business to sell product. If we loyal customers want to spend more money this company should be happy and accomodate us.
Now if im unhappy with a meal or a hotel room or merchandise the company ussually bends over backwards for customer service because im a repeat customer...not ncsoft oh its delayed indefinately ...pfft dont offer product then pull it at the last minute and say opps sorry we dont know when its going to be released (but you paid more for it lmao)
The bottem line is this company needs to step up to the plate and accomodate its customers and do something to fix this problem they have.

Not one official word on this huge problem on the guild wars website ... because they know they messed up big time and dont want to lose sales.

NCSoft/Anet cmon dont kill your track record and become just like everyother game provider/developer, if you do you can watch your sales drop faster than you can say ... guild wars whats that?

Prefectus · Apr 27, 2006, 02:37 AM // 02:37

News on Collector's Edition Ships 26 April 2006
We have great news about availability of the Guild Wars Factions Collector's Edition! As you may know, some stores are reporting a shortage of the Collector's Edition. In truth, it appears that we underestimated the demand and manufactured too few copies. In order to correct this shortage, we are currently producing additional copies of the CE. These copies have an anticipated ship date of June 30th. We sincerely thank the Guild Wars community for its incredible support of Factions, and look forward to seeing you in the game soon!

just put up on GW american site WTF!!!! if i dont get my CE till the 30th of june heads are gona roll

Cygnus_Zero · Apr 27, 2006, 02:40 AM // 02:40

I highly doubt it's suspended, but if you were not able to preorder CE, you should be thankful you will be playing Factions after the headstart rather than waiting 1, 2 or 3 weeks for CE. Thankfully my EB let me switch my order to the regular version yesterday otherwise I would have been even more angry than I already was when I found out about this big foul up with CE.

Naomi Heartily · Apr 27, 2006, 02:43 AM // 02:43

omg...

News on Collector's Edition Ships 26 April 2006
We have great news about availability of the Guild Wars Factions Collector's Edition! As you may know, some stores are reporting a shortage of the Collector's Edition. In truth, it appears that we underestimated the demand and manufactured too few copies. In order to correct this shortage, we are currently producing additional copies of the CE. These copies have an anticipated ship date of June 30th. We sincerely thank the Guild Wars community for its incredible support of Factions, and look forward to seeing you in the game soon!

I seriously hope they are joking...

(guildwars.com)

Mr_T_bot · Apr 27, 2006, 02:45 AM // 02:45

Hurray, June 30th! In the mean time, buy another version of our product then buy the expensive versino when we get in in more than a month later! Hurray for bs.