Curse

ether · Apr 26, 2006, 10:05 AM // 10:05

I canceled my reserveation too... I'm going a way in may and was looking forward to get to try it atleast before

oh well, guess i can buy it when i get back in july..

jmj102 · Apr 26, 2006, 11:01 AM // 11:01

You have to buy a retail key. They havent been released yet, if you purchased a full set online then you have to wait untill they ship you the box with the retail key in it.

led-zep · Apr 26, 2006, 11:08 AM // 11:08

Quote:

Originally Posted by firestar314

Patience is what we all lack. It's only a week without Guild Wars...and why are we blaming Anet? If it wasn't for them we wouldn't even have Guild Wars to play.

a week of being kept behind everyone else matters a lot to some people (pvpers, people who want to get rich quick etc) and leaves an especially sour taste in the mouth when its the more expensive option that is being delayed.

easier to say sod it and cancel, maybe do what i did with valve and their ridiculous steam software crippled hl2. play the game to death and never buy another piece of software from them again. anet really are all about the money and have increasingly shown they dont give a monkeys about their customers, an extension to the preorder key would of kept everyone happy and nipped this in the bud days ago.

remember anet, reaping as much cash now could have a knock on effect with all the pissed off loyal customers leaving you, if not now then maybe when the next chapter is out. think on, loyalty is a 2 way street.

JoDiamonds · Apr 26, 2006, 11:17 AM // 11:17

The preorder key you have will only allow you to play for 48 hours during the Head Start event. After that, you need a full retail key (regular or CE edition) or you can't play Factions.

Chooby · Apr 26, 2006, 11:17 AM // 11:17

I pre-ordered my CE at the local EB shop in Canberra, Australia. I ordered it 2 days ago and they didn't tell me of any delays getting it to me on the 28th. Infact they said quite the opposite, they said it will be here for me to pick up on the 28th. I don't know about you Queenslanders, but I have no delay

jmj102 · Apr 26, 2006, 11:20 AM // 11:20

Can I just say, this information isnt hard to find. Your like the 5th person to make a thread like this. You can check the guildwars faq at www.guildwars.com It has all your questions answered.

jmj102 · Apr 26, 2006, 11:21 AM // 11:21

Theres a delay with the ce at Gamestop. Even worse the preorder key is on "back order". They wont ship out anything untill they get a key for me >.<

Selerious · Apr 26, 2006, 11:33 AM // 11:33

Yeah there is a wait of a week for the collectors, thank god I had some extra cash to go out and pre ordered a standard pack for friday.

]SK[ · Apr 26, 2006, 11:35 AM // 11:35

Give me my key and I am happy. I dont need the box and stuff yet. Anet really do need to make a comment on this rather than hiding from it. Its like Half-Life 2 all over again. Bad bad memories

MMSDome · Apr 26, 2006, 11:57 AM // 11:57

i just dont get it, you preorder the game so you get it ON THE DATE IT COMES OUT, but then it ships late, thats bs.

EndoftheSyringe · Apr 26, 2006, 12:24 PM // 12:24

Quote:

Originally Posted by MMSDome

i just dont get it, you preorder the game so you get it ON THE DATE IT COMES OUT, but then it ships late, thats bs.

I preordered the game purely for the bonus.

I don't care when I get the game, and I'm probably not going to as long as I get it in May or a little bit afterwards within reason. A week really isn't long to me. I want my art book!

LordDeArnise · Apr 26, 2006, 01:22 PM // 13:22

Remember that this delay was something beyond Anet and NCSoft's control; it has to do with the firm that's manufacturing the product. So keep that in mind when flaming the dev and publisher where your heated anger should be directed at the product manufacturer.

I know it is total BS, but that's just the way it went.

EternalTempest · Apr 26, 2006, 01:35 PM // 13:35

After EB send me e-mail that they shipped my item... on Sunday.. two days later (it was overnight shipping) .. get the were sorry cancel/change or wait til (guess) may 4th ship date on the CE.. sigh.

Lady Lozza · Apr 26, 2006, 01:42 PM // 13:42

NEWS FROM GAMEPLAY.CO.UK

According to gameplay, all UK retailers have been affected by the delay.
They are currently expecting the CE to be in-stock Friday, and they will be dispatched as soon as possible.
To the news that other retailers were predicting delays of a week or more, the CSR actually laughed, to the best of his knowledge delays were in the order of a day or two, not weeks.

Please note that this might change. As of the time of my conversation with CS, gameplay HAD NOT received their allotment of CEs.

Ruby Lightheart · Apr 26, 2006, 01:52 PM // 13:52

Quote:

Originally Posted by Intera

My EB store is Queen's Plaza

...Totally OT.

Better check again hun...mine is Queens Plaza too and this morning i got the call its been delayed.

elLOCOmutha · Apr 26, 2006, 01:56 PM // 13:56

It is a WORLDWIDE delay ... If you think you are getting it on time, think again. CE is delayed WORLDWIDE...

Sagaris · Apr 26, 2006, 02:04 PM // 14:04

Hi guys,

Maybe some of you will have heard of my problem, but here it is again:

On the 27th of March, I ordered GW: Factions CE at GAME.net. Today as we speak I have still not recieved my pre-order package.
In the mean time I have consulted a lot of people on this forum and contacted GAME.net about my pre-order pack. I got an answer that my pre-order package should arrive about 2 weeks ago. Yes, 2 weeks ago.
After that 'email' I contacted them multiple times to ask where my pre-order packs were, the automatic reply stated that their reaction time was 4 working days, well.. i've been waiting for 2/3 weeks now thank you.

I phoned them for a total of 30 minutes but they always put me on hold, on one occasion they even disconnected me!
Today, after another 12 minute phone call without result I got fed up and went to look for a way to cancel my order. The help stated I should call a number and quote my order number, so I did, or to be specific... I tried. The number doesn't even exist!
I stopped calling because I call internationally (I live in the Netherlands, GAME.net is situated in the UK) and that is expensive.
So I decided to contact them 1 last time via the contact form, I sent them a very angry message stating my problem and their complete lack of customer service and at the end of my message I told them I wanted to cancel my order, with order number, surname and postcode. I waited for the auto-reply and I got shocked when I read that their response time had gone up to 10 (!) TEN working days! 10!!!

So now I need your advice, what should I do? I'm thinking of purchasing it somewhere else (in a store, I'm not ordering again, EVER) or wait until GAME.net sends me the game and pre-order package / confirms that I cancelled my order. To be honest, I don't even know if they have my order, sure.. I got an order confirmation but I don't know if that means anything

.

So, what would you do in my situation?
Thanks in advance!

Sylver

*P.S. I didn't think this was appropriate for the [(Merged)Pre-Order Questions] so I made a new topic.

white wolfgang · Apr 26, 2006, 02:21 PM // 14:21

I went to the local EB to preorder and asked when it would be available.
4/26 they told me. I went home and checked online to see if it was easier or cheaper to order online. I decided to order inperson the next day.
Then they told me I could get it on the 27th so I reserved three copies.
I called today and they said they can't give it to me until they 28th (street date). We can't sell it any sooner or we violate the rules. AGH why would I try to preorder with them if I can't have it on the 27th. I explained the whole one day early thing to him and asked that he check with corporate.
This whole thing is @#@#ed up. It's like waving the carrot you can't have.
Why can't they just give you the dam key online. Who needs a box.
How can you get around this?? My kids are going to kill me

Mordakai · Apr 26, 2006, 02:23 PM // 14:23

To Sargaris:

Cancel. Right now. (I would have canceled as soon as I couldn't speak to anyone).

I assume you paid with a Credit Card? Most credit cards will stop payment, and even refund you the money (especially if they have internet consumer protection). Then, they'll deal with the jerks!

In the meantime, find another dealer.

Quote:

Originally Posted by white wolfgang

I went to the local EB to preorder and asked when it would be available.
4/26 they told me.

Looks like you should have waited for the physical copy in the store. I actually had a similar exp. with EB, I pre-ordered, waited like two weeks for the box, freaked out and spent $10 at Best Buy to get one.

The next day, EB called and had the box... oh well.

CKaz · Apr 26, 2006, 02:25 PM // 14:25

Quote:

Originally Posted by Asrial

DO NOT TRY TO GET $10 OFF THE REGULAR VERSION (if you pre-ordered; this will only make things more difficult)!

Ok this still leaves one big question for me - I'm not waiting, nor particularly care about the CE (no offense to all of you who do!

)

So this $10 discount - was it for those pre-ordering and going for the CE only, or for regular only, or both?
Or is there really no such thing?

Not trying to be difficult

but I've seen no mention of an extra $10 off except in this thread, and hey if it's out there I certainly wouldn't mind - it'd go right back into the game for buying [back] character slots...

thanks
CKaz