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Old Aug 28, 2007, 01:10 PM // 13:10   #1
Ascalonian Squire
 
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Join Date: Aug 2007
Location: Canada
Guild: League of Commanders[LoC]
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Default Make Customer Support more Accessable

NOTE: I have not noticed this in the Index so I thought I would post it, If it has been brought up, please disregard the thread

I think everybody already knows what I'm talking about already. If you want to go report an in game flaw or a player for spamming a sale in All chat, You have to minimize Guild Wars, open the guildwars.com, try to find the feature to report somebody, they send you to PlayNC, then you search that page to find the report feature, then you can finally report what you wanted to, and by that point, it may not even be still fresh in your memory.

So here is my idea. Put some sort of feature into your Menu which brings up the Support ticket in game so that we can make our report quick and orderly. Almost like the Support Ticket in World of Warcraft(not where I got my idea from though) That way it both helps us help ArenaNet and ArenaNet can get to the issues faster. Instead of going through the tedious searching to go and find the report feature.

Just a simple layout, you pick what department to submit to(as already done), then it should bring up a box very similar to these forums or something where you add a title and explain your issue/concern, then a send button to email it to ArenaNet. I don't think thats asking too much as for it helps both sides.

Any ideas to help expand this, you are free to do so, just /sign for it so maybe we can see it implemented in game

Last edited by Doucet; Aug 28, 2007 at 01:15 PM // 13:15..
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Old Aug 28, 2007, 01:25 PM // 13:25   #2
Desert Nomad
 
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Join Date: Jul 2006
Location: in sardelac getting yelled at.
Guild: Angels of Strife[Aoc]
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well this may sound stupid but its a wise strategy on anets part to make it hard to access, if you make it hard to access then only those with problems they really want to report will... cause how many times have you swore over all and people start going REPORT REPORT REPORT!!!! because most players are 12 years olds with a superiority complex and they feel they need to tell on you..... if this was easy to access then anet would be flooded...... sooooo i actually have to say no /notsigned
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