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Poll: Should players have the option to protect their accounts more?
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Should players have the option to protect their accounts more?

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Old Jan 26, 2008, 01:43 PM // 13:43   #21
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I deleted my favorite character (Necromancer) instead of creating a new one... But hey, I had some cash in Xunlai chest.
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Old Jan 26, 2008, 02:11 PM // 14:11   #22
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why not just have a pin on the account, so when u wana deleate a charecter u gota put in a pin, using an on screen numberpad. that way it wont get keylogged
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Old Jan 26, 2008, 02:25 PM // 14:25   #23
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Couple of my friends have had there accounts hacked and chars deleted. Great idea this.

/signed
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Old Jan 26, 2008, 02:30 PM // 14:30   #24
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Keyloggers can also register mouse moves and button clicks.
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Old Jan 26, 2008, 02:46 PM // 14:46   #25
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I wouldnt mind this feature at all.
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Old Jan 26, 2008, 02:58 PM // 14:58   #26
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I don't think I have ever deleted a character that I hadn't intended to, but I can see how helpful this would be. I've caught myself several times in a pvp reroll almost selecting my ranger, which has almost hit her first birthday so that would be tragic if I did.

And as far as I can tell any cons my mind can come up with or that have been posted, are outweighed by the pros.

/signed
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Old Jan 26, 2008, 03:20 PM // 15:20   #27
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What about a seperate password for accessing certain characters too?
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Old Jan 26, 2008, 04:27 PM // 16:27   #28
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Quote:
Originally Posted by Eviance
And as far as I can tell any cons my mind can come up with or that have been posted, are outweighed by the pros.
The con is that you will get a surprising amount of people that will lock all their characters for 5 year period.

On the next day, they'll be writing support tickets saying: "I know I had to confirm it twice, and I know I chose 5 years and I know it asked me if I'm really sure, and I know I had to confirm it via e-mail, and I know it then asked me again, and I know I had to re-confirm it, but I didn't really mean it. Can you unlock all of them?"

Protecting people from themselves is a lost cause

You cannot delete a character accidentally. It asks you for character name.

And as for argument about "hackers". Again - you cannot protect people from themselves. It's not "evil hackers on teh interwebs" that are the problem. They would just go in, and sell items.

Those that hijack accounts for botting and similar don't care about deleting the characters. So you don't solve anything.

And soon, people would demand that items in-game can get locked, so that they can't be deleted.
Last edited by Antheus; Jan 26, 2008 at 04:30 PM // 16:30..
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Old Jan 26, 2008, 04:31 PM // 16:31   #29
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If you are going to lock your char, shouldn't that make him unable to trade while he is locked as well? Or else all your equipment is going to be gone.
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Old Jan 26, 2008, 04:53 PM // 16:53   #30
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I don't see a problem with not wanting it and still putting this idea in. I find it a good way to make sure your characters are not deleted by someone somehow hacking. I would probably only use it for my main characters, but even if people don't use it, it won't hurt in having this idea.

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Old Jan 26, 2008, 05:04 PM // 17:04   #31
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/Signed.

This would help a lot of people.
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Old Jan 26, 2008, 05:12 PM // 17:12   #32
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signed.

good way to protect the account ..
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Old Jan 26, 2008, 06:07 PM // 18:07   #33
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I don't understand "/notsigners". Maybe I'm missing something, if that's the case I would like them to enlighten me.
I've yet to understand in which way an additional optional feature, like this one could be, is going to harm you or your gameplay.

I like Azazel's attitude. (Post #30 of this thread, first sentence)

Quote:
Originally Posted by tyla salanari
What about a seperate password for accessing certain characters too?
I think that it would defeat the purpose of the lock.
If a keylogger steals your access password, why it shouldn't steal that separate password?


Quote:
Originally Posted by Antheus
The con is that you will get a surprising amount of people that will lock all their characters for 5 year period.
I'm just curious: where did you took the 5 years timeline?
If you read carefully the opening post I wrote a maximum lock of 6 months (or 3 months as some have suggested).
There should be no way to extend it further, except when it is going to expire (= when you renew it).
But even then it would be no more than 6/3 months from the renewal date.

Quote:
Originally Posted by Antheus
You cannot delete a character accidentally. It asks you for character name.
Ehm... please read the opening post. It is not meant to protect people from accidental deletion.

Quote:
Originally Posted by Antheus
And as for argument about "hackers". Again - you cannot protect people from themselves. It's not "evil hackers on teh interwebs" that are the problem. They would just go in, and sell items.
It's not a solution to every problem.
It's not "Save the character. Save the world."
It's loss reduction.

Let me ask you a direct question: do you prefer a system where you lose everything if something bad happens, or do you prefer a system that at least saves something?

Quote:
Originally Posted by Antheus
Those that hijack accounts for botting and similar don't care about deleting the characters. So you don't solve anything.
They delete the characters to make room for mules and/or farmbots.
So, even if they don't care, they do it anyway.
Ask those who had a deleted character if an option like that would have solved or not something...

Quote:
Originally Posted by Antheus
And soon, people would demand that items in-game can get locked, so that they can't be deleted.
Quote:
Originally Posted by Winterclaw
If you are going to lock your char, shouldn't that make him unable to trade while he is locked as well? Or else all your equipment is going to be gone.
Further explanation: This is meant to protect characters, not their items.
A locked character, is equal in everything to an unlocked one, except for one thing: it cannot be deleted.
So items can be traded, destroyed, whatever.

While it could be easy to protect a character from deletion (just a server side check before calling the function "delete"), it wouldn't be the same for equipment.

Ask the guy who opened this thread here, if his friends would not like their characters back even without any equipment. Even naked, spoiled of everything, but still there.
As I said, I would feel bad for my ~350hr/19months mesmer, and don't know how would feel those losing a characher after investing 2.000+hrs.

If you are unlucky/unaware/whatever and your account gets "stolen", you still have your character Legendary Catographer/Legendary Skill Hunter/and so on... You can make a new maxed armor for that char with few money (guildies and friends are FTW!) and you are up again for some farming to get money for cool stuff (Now in DoA you can make a nice amount of gold in a reasonable time).

This is not a solution to save everything. It is a system to reduce the damage.
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Old Jan 26, 2008, 06:17 PM // 18:17   #34
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A great idea
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Old Jan 26, 2008, 06:21 PM // 18:21   #35
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Sounds like a great idea :P changing the days is good but really 6 months isnt that long.... I've had my one Character for like 31 months which i'll never be deleting ever.
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Old Jan 26, 2008, 06:28 PM // 18:28   #36
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/not signed.
The hacker can just create enough characters to fill up all your slots and lock them all, preventing you from ever creating a new character or forced to buy a new slot.
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Old Jan 26, 2008, 06:37 PM // 18:37   #37
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Quote:
Originally Posted by plasmasword
/not signed.
The hacker can just create enough characters to fill up all your slots and lock them all, preventing you from ever creating a new character or forced to buy a new slot.
That was already in the opening post:
Quote:
Cons:
1) If you change your mind you can't go back for 6 months, so it is a feature that must be used with care.
2) If someone steals a user/pass and enters an account could vandalize it by locking the remaining unlocked characters (but then, I think that many would prefer to have all their character locked for 6 months instead of losing their main).
In your opinion, what's worse?
Having your character deleted, or your slots locked for 6/3 months?
(I'd change my suggestion to 3 months as timespan for a lock).
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Old Jan 26, 2008, 07:02 PM // 19:02   #38
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Maybe don't get phished or download sketchy GW programs... then you'll be fine and won't have to worry about this.
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Old Jan 26, 2008, 09:23 PM // 21:23   #39
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The plaync.com account security is terribad, this makes such a feature great.

But the lock time shouldn't be longer than 2 weeks. It should be enough time to recover the account and long enough that people could change their minds about a character. The locking should be as simple as 2 clicks per character.

/signed
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Old Jan 26, 2008, 09:48 PM // 21:48   #40
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We appreciate that this idea is offered with the intention of increasing account security and that's always an excellent goal. However, the fact is, with all due respect, we already have a secure system for account access and character deletion. For if it were possible to truly hack the Guild Wars or PlayNC servers to steal accounts, you would see it happening by the tens of thousands. Server hacking is not happening. Account thefts take place on an individual basis. As kindly as possible, the vast majority if not all of the accounts stolen (aka "hacked") in Guild Wars are the result of poor player security or of issues outside Guild Wars itself.

Here are the most common ways account theft happens:
  • A player uses an insecure password
  • A player allows friends or family members to access an account (Support tells me this is the most common way in which an account is "hacked.")
  • Somebody buys a used account or an access key, and then the original owner reclaims it. That's why purchasing and selling used accounts is disallowed; that's why we cannot and will not offer support for those who makes such sales or purchases.
  • A player gets scammed into telling their account information ("Hey, I can dupe your items, but you need to give me your password." "Let me access your account to complete our trade transaction.")
  • A player downloads and uses third-party programs or accesses sites that contain key loggers, and those key loggers or Trojans hand the password to an account thief on a silver platter
  • A player uses the same password for multiple products, and once that password is gleaned from a less-secure source maybe a forum account (we saw that happen once not too long ago), maybe an email account (that happens pretty regularly), then the thief also knows the Guild Wars password and can access the account.
How to be secure:
  • Choose a secure and unique password for all your Internet accounts, including Guild Wars.
  • Never tell anyone your user name or your password -- there is absolutely no need for anyone else to have either of those pieces of information.
  • Never download third-party programs. (Virus protection does not protect you; even the most up-to-date worm and Trojan detectors can be behind the latest malware.)
  • Make sure no one sees you type in a password.
  • Use care in forums, because again, no one needs to have any information except a single character name to, say, conduct a trade transaction, invite you to a guild, or get in touch with you in the game.
How to help us help you if your account is stolen:
  • Keep all your access keys and receipts, so that if someone gains access to your account, Support can try to help you regain ownership. (If your purchase through the In-Game or PlayNC Store, I believe those transactions are kept on record, but I'd still recommend printing and saving receipts or screensaves, if possible.)
Adding the ability to "lock up" your characters sounds like a very complex request -- far more so than I think most of you perceive. It would assuredly take work from members of the design, art, programming, UI, and graphic design teams. It would certainly increase Support calls asking for resets, requesting lost passwords, etc. And if players continue to do the things that result in account theft, such as using insecure passwords or sharing accounts, it won't really help. In the end, in seems to me that if players use proper and appropriate account security measures, the addition of this process it simply unnecessary. However, I assuredly will request a dev team opinion about the addition of this process and if there is information to share, I will be more than happy to do so.

Thank you for the suggestion and everyone's further input. Thanks, too, for reading this lengthy (!) response.
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