Curse

Socrates The Mauler · Apr 26, 2009, 03:39 AM // 03:39

I agree with this entire thread.

there seems to be an assumption on their part regarding the order in which PlayNC accounts are created, and the manner in which later accounts are merged. Their online store is royally broken.

This is just a thinly disguised attempt to drive us players to their store when we all know they could just enable the damn tab like the other four.

I smell the taint of Factions around the whole thing, forcing players to participate in a mode of play they may not want to undertake, simply to advance the storyline/unlock a storage tab.

Sir Skullcrasher · Apr 26, 2009, 03:52 AM // 03:52

Quote:

Originally Posted by Kinetic Trilogy

Your #1 point about resetting your password. I was doing the same ol' trick of just typing in random names (From my account of course) until I finally got somewhere where it had me 'verify' the information by putting in my birthday and typing in a security code. Sure, great. Now we're getting somewhere. I put in the info and hit Submit. What happens next? Nothing. Not a "The information you entered was invalid" or a "Success! Your new temporary password has been sent to your email." It just goes right back to the screen where you 'verify' the information[1]. So...yeah, no. It's not my fault that Anets website is a piece of shit.

Edit: [1] I meant on the screen where you type in your account for the forgotten password, not the verification screen.

/Signed

Just to update everyone about their forgotten password. I did the exact method as the guy here. I used different user names that I had. Finally got one that is correct. How did I know it's correct, it ask me to input my birthday and the security code. Once you enter it, if the account name is valid. You will be prompt with the secret question and you need to type in the correct answer to get/reset your password. (so basically when it goes back to enter account name page it's their way of saying it's not vaild) *I tried another name and it didn't take me to the answer/question page!

Sadly, I forgot my password soooo I'll email support and see what happen!

headlesshobbs · Apr 26, 2009, 03:55 AM // 03:55

I was lucky enough to remember where my account was linked to, but it really bothers me that you can't just look at the current log-in from your game to see where it's linked to. The system needs a fix here so it can work both ways.

Empress Amarox · Apr 26, 2009, 04:30 AM // 04:30

/signed

I don't want to have to make 11 more PlayNC master accounts, and I definitely don't want all my accounts linked to one master account, that's being hacked just waiting to happen...

Copenhagen Master · Apr 26, 2009, 04:43 AM // 04:43

/SIGNED I still having soooo much trouble getting my account login and PW to work. I always used the ingame store and only NCSoft like twice, now I can't remeber login name nor PW and taking me awhile to get a reply back.

Wynthyst · Apr 26, 2009, 04:47 AM // 04:47

The master PlayNC/NCSoft account is required if you ever have a need to contact support for ANY reason, reporting violations in game, asking account questions, technical support, etc. The fact you can manage any NCSoft product through it is a plus in my opinion. I have all 4 of my GW accounts linked through my master account, and if all of them get hacked, I can easily point to this as being the ONLY common denominator. So far, in almost 3 years, I've yet to have a problem.

The biggest problem with this is that NC Soft did not take ArenaNet's warning about traffic load seriously. Their front end and back end netscalers crashed and burned within 5 minutes of the update going live which took out all traffic management capabilities making it so difficult to access their site for many hours.

Getting my 4 free storage panes took me over 7 hours of time outs and disconnects. But it's all good now.

funway ftw · Apr 26, 2009, 07:05 AM // 07:05

anyone who actually made a username/password thinking it was a throw away name to get the account up and running like myself will experience extreme difficulty getting the "free" storage pane.

To those of you poindexters who are so pro because you have a filing system to remember game codes (get a life btw) spare a thought for the fact that this pane is for everyone! not just those with pro filing skills and try to empathise with those people who now have to deal with the mess/enigma that is the anet/plaync debarcle because they actually don't want to help you recover your details as much as they say they do. So this free update that is supposed to reward players for the 4 year anniversary will be more likely to reward newer players who still have the details on hand and havn't just thrown them away given they have "never " been required before.

oh hell yes

/signed!!!!!

Elephantaliste · Apr 26, 2009, 08:49 AM // 08:49

the only thing i care about for the moment is that even if u have you old NCsoft account ID you can't use it because it is too long for the new website...

Pleikki · Apr 26, 2009, 09:44 AM // 09:44

Yeh, would be awesome as like many others, i made plaync acc ~3years ago and got no idea about it now. so /signed

Razon · Apr 26, 2009, 10:17 AM // 10:17

Quote:

Originally Posted by doxology83

let me ask you this. if this is something every player can get for free until the end of may or whatever then why not just make it available in game or through the store in guild wars? its their fault they made it so difficult.

Read my first post please. If you can't work a bit and/or ask for help from anet about this issue, its your fault that you couldn't eaven bother. They want people to use the NCsoft Store more, thats why they want people to get their stor panel from there. If they didnt want people to use it, they could just have made the free storage automatically without entering coupons to everyone. And they need to eat too, they need more server space, they need to pay their bills. If you are too lazy, point the finger to yourselves.

spirit of defeat · Apr 26, 2009, 10:33 AM // 10:33

The reason there doing this is to let use that on-line store.
Hopping we buy more.

Ragnar0k · Apr 26, 2009, 12:41 PM // 12:41

i didn't remember my account name either, but all it took was searching for something like "playNC" in my gmail account and bang, got it... see i can't even remember what i searched for yesterday xD

but /signed for others, so they can get their free pane cause it's their only chance... keep more organized you lolz xD
but true the "I forgot me passwd x_o" page could have a different option like typing in the email, instead of the account name :P

edit: my guildie has the same problem as you guys, so the /sig goes for him too

pumpkin pie · Apr 26, 2009, 01:40 PM // 13:40

DATABASE is very valuable don't you guys know

Imaginos · Apr 26, 2009, 01:49 PM // 13:49

Quote:

Originally Posted by Kain Fz

This.
ANET is a business. They have families to take care of too, and they need $$$.

Know what? Anet could have done this JUST like the Makeover Kits using the Xunli agents but they chose not to.

With the makeover kit, if you talk to the npc, she shows you 2 links to the stores where you can buy your keys, one of these is the anet store that can be accessed when ingame. They could have just had you click on a link and gotten a "storage token" on your next logged in character that had inventory room to redeem.

This would have shown the new store, had people go to it, and NOT needed their master ncsoft account name/password etc..

Quote:

Originally Posted by Wynthyst

The master PlayNC/NCSoft account is required if you ever have a need to contact support for ANY reason, reporting violations in game, asking account questions, technical support, etc. The fact you can manage any NCSoft product through it is a plus in my opinion. I have all 4 of my GW accounts linked through my master account, and if all of them get hacked, I can easily point to this as being the ONLY common denominator. So far, in almost 3 years, I've yet to have a problem.

The biggest problem with this is that NC Soft did not take ArenaNet's warning about traffic load seriously. Their front end and back end netscalers crashed and burned within 5 minutes of the update going live which took out all traffic management capabilities making it so difficult to access their site for many hours.

Getting my 4 free storage panes took me over 7 hours of time outs and disconnects. But it's all good now.

Actually your master ncsoft account is not needed to contact support on any issue. Your support account is separate from your ncsoft account as I very well know. See MY ncsoft support account has a different username and password which I was able to have re-sent to me (from some time ago) and found in my old e-mails (which is a different login name/pw then my master account). You are able to also set up a new support account at any time as my friend did to help him try and figure out his master ncsoft account problem.

It took me over 30 hours to get ncsofts site to respond to me correctly for my master account and free storage tab, yet the support site responded right away at all times during those 30 hours.

Death Upon Dragons · Apr 26, 2009, 02:14 PM // 14:14

Although i hate the idea of making accounts on ncsoft (i threw out my access code so i cant redeem it) I understand why they are making you get the storage pane this way. They feel that if you go on the website and look at what you can buy that you might see something u would like to buy and buy it. Notice how they put the storage at bottom of buy list? Probably so you have to scroll down and have to see each possible buy option. If they didnt choose to go this route they would have just sent everyone the free storage panel automatically.

What else they could have done: Have xulani agents give u a link to the guild wars available upgrades that you can buy website page. Once you visited (copied this part from other people here on website) you get a redeemable token that you can use to automatically get the storage pane or they could have you take a mini random quiz on stuff about the things you could buy (i.e. how much is the extreme makeover kit/how much is the nightfall skill pack?)

The Little Viking · Apr 26, 2009, 08:52 PM // 20:52

Quote:

Originally Posted by wilebill

Free storage indeed! I have now spent probably between two and three hours trying to get the NCSoft Store to link my Guild Wars account.

I hate to look a gift horse in the mouth, but when the horse has bit me and kicked me repeatedly, I have to say this is a very sick horse!

The only possible solution is for ANet to simply give the free storage pane away in-game through the Xunlai Agent.

The idea here was to get us to visit the NCSoft store. This idea has backfired in a royal and grand manner. I am now so disgusted with the NCSoft store that I cannot use the language this situation deserves on this forum without getting modded.

I so totally agree here its unreal. In this house alone, we have 6 GW accounts. (3 are mine, 3 are my husbands). None have been linked to the NCSoft store, but the site says they have been. I have sent the necessary info to get it straightened out, and the reply I got was useless. Gave me the (supposedly) needed info to log in, but it was wrong...still cant get in. So yea, there was no reason NOT to just put the free pane in with the update other then trying to get us to the store. Which is fine and dandy, but lets be real, there are (just a guess) thousands of us out here that will never be able to get the storage with the system the way it is at the moment. So yes..
/signed
Please, just let us use the xunlai storage to get the free pane PLEASE!!!

Helene Rosco · Apr 27, 2009, 04:59 AM // 04:59

Quote:

Originally Posted by headlesshobbs

I was lucky enough to remember where my account was linked to, but it really bothers me that you can't just look at the current log-in from your game to see where it's linked to. The system needs a fix here so it can work both ways.

Absolutely. Why can't we do this? I currently have no idea what my game account is linked to because I never did this through the NCsoft store. Nor do I have much hope of ever finding out, because apparently I need keys from all of my campaigns. And yes, this bothers me to no end.

If it was just a case of losing my username/password, then yeah, dumb me. But it's not. If can't even say for certain that I was even made aware of the fact that my account was being linked to an account I didn't sign up for when I made a purchase in a completely different store. Perhaps I was, but I know that they didn't give me the courtesy of sending me an email with my account details. If they had, I wouldn't be having this problem right now. If I could look it up through my game account I wouldn't be having this problem. Instead I need to contact support and give them account keys?

I get that this was a promotion to get us all to the NCsoft store, and generally, I think that's a very smart idea. However, after all of this hassle, I have absolutely no desire to ever buy anything from NCsoft's jacked-up website. This was a big fat promotional FAIL.

general shaun · Apr 27, 2009, 12:36 PM // 12:36

Quote:

Originally Posted by Red Sonya

I keep all of my online names and passwords and accounts in a spiral notebook.. it's called organization and then you don't have to worry about remembering what password went with what account and when you opened it and what special question you used. If you were organized like me this kind of thing would never happen. I also keep a backup file on a cd rom just in case the notebook disappears, but, since I am so organized that will probably never happen.

Don't blame Anet/NCsoft for your disorganization learn to do something besides play games.

and what about the people who have never created a NC account, and now they do and their gw account is already linked(supposedly) to another account?

they now have stopped us getting the free storage pane, but we also cannot use their store to upgrade our guild wars accounts, as they are already linked to non-existent accounts...

/signed btw

Perkunas · Apr 27, 2009, 04:38 PM // 16:38

Trying to get my Free Storage is taking too much time. "Linked to another account", after spending hours to connect. I only have 1 account with NCSoft. So, the heck with it. I have gone this long without these items, not going to waste anymore of my time/money trying to get them.

Thank you Anet for past entertainment, and good luck in your future.

Seraphim Angel · Apr 27, 2009, 05:47 PM // 17:47

/signed

I have never created a ncsoft account as long as ive been playing. Since this update I have tried several times to create a account and everytime at the end of the forms I get a error message with a no internet connection window that pops up. *sigh* I obviously have internet connection and I have tried several different internet providors and still no luck. Has anyone else had this issue with creating a account?? Guess I have until May 31st to get my storage tab or else im SOL