Curse

Esprit · Apr 25, 2009, 07:54 PM // 19:54

Dear Anet,

Executive Summary: Make the free storage easier to acquire, either through the Guild Wars In-Game Store or letting us get it through the Xunlai Agent, like you did for the Material Storage Tab.

In order to get the special free storage pane for our accounts, we need to "purchase" the slot through the PlayNC store. As you have probably noticed, whether in the forums here or from the huge stack of support tickets, a large number of people signed up and tied their account to a PlayNC account YEARS ago, never expecting to use it. And here we are today, scratching our heads on why we have to go through the process of 'buying' a pane, then applying a promo code to get the 'free' pane, because we never used our PlayNC account or started using the In-Game Store that YOU created.

I do not know if it is a marketing ploy to get people to go to the PlayNC store more, and maybe buy more Guild Wars items, or not. But we wonder why it takes such a round-a-bout process to get this when it could have just as easily been done the way you added the Material Tab on our Xunlai Storage: talk to the Xunlai Agent in-game. It was easy, no hassle, and you were showered with praise.

Instead, my in-game Alliance and Guild Chat is filled regularly with "I do not know my PlayNC account", "I forgot my password", "PlayNC sadi I already tied my GW account to another PlayNC account... wait... I registered for one actually years ago?"

Honestly, this is frustrating and annoying, that we have to jump through hoops for this. You said the storage upgrade was free, it does not feel like it at all. Now I am reminded every time I open my Xunlai Storage, with the grayed out Panes, that the free storage is not accessible to me, just because I forgot my PlayNC acccount name, and did not realize 3 years ago that I might actually need the CD keys again just to get my PlayNC account name back.

Like I said earlier, it would be wonderful if you gave us another method to get this free Storage Pane. Because honestly, there is a lot of resentful feelings floating around right now because of how you decided to give us this free Storage Pane. I know it is free, and we are really in no position to complain, but do you not think you could have implemented the acquisition a little better?

Signed,
One of Many Frustrated Players

Legion Magnus · Apr 25, 2009, 08:10 PM // 20:10

My .02, it is a ploy to get people to use the In Game Store in hopes of spending $$$. Absolutely no reason they couldn't have used the same method as before to acquire the Material tab. A-Net has made this unnecessarily difficult.

/Absolutely signed for letting people get their 'free' anniversary storage tab by speaking with the Xunlai Agent.

Nessar · Apr 25, 2009, 08:16 PM // 20:16

I fully agree with you. I only have my Factions:CE key and I dont even know if that will get my NCSoft account back :I

/Signed

Edit: I did get my account info back, which surprised me, but I still sign this

Gun Pierson · Apr 25, 2009, 08:35 PM // 20:35

A couple of months ago, I made an NC account to check out Tabula Rasa before it got shut down that month. Since the update went live, I've been trying to get the free storage pane but as everybody knows, there were problems with the site.

Today I finally got in, but I forgot my password and it looked like I made an other account too some years ago as it said my gw account is already linked to another NCaccount. Finally I had to contact support, but as it's weekend they can't do anything for me atm. It will be ok I know and I still have my original keys from each campaign, but this 4th year anniversary leaves a sore taste in my mouth.

lewis91 · Apr 25, 2009, 08:42 PM // 20:42

It was pointlessly difficult to get the free pane.

/signed.

keli · Apr 25, 2009, 08:43 PM // 20:43

this was a promotion aimed to visit the new ncsoft page... not to simply give you a free storage tab... advertisement ya know

Lishy · Apr 25, 2009, 08:46 PM // 20:46

Quote:

Originally Posted by keli

this was a promotion aimed to visit the new ncsoft page... not to simply give you a free storage tab... advertisement ya know

This.
ANET is a business. They have families to take care of too, and they need $$$.

Shanny · Apr 25, 2009, 08:51 PM // 20:51

I think a variety of ways to get the free pane would've been ideal, rather than overloading the NCSoft website, subsequently screwing everybody over who hasn't gotten their pane yet (ie me).

/signed

doxology83 · Apr 25, 2009, 08:52 PM // 20:52

Quote:

Originally Posted by Kain Fz

This.
ANET is a business. They have families to take care of too, and they need $$$.

well it was bad advertisement. the ncsoft site and the way it has gone up and down has guaranteed I will never buy anything from it. and I know a lot of other people feel the same way. if you want to advertise it, then it better work perfect with zero issues. thats not what happened.

odinvallhalle · Apr 25, 2009, 09:40 PM // 21:40

/signed
This has been a complete mess up and Anet need to sort it out NOW

Shayne Hawke · Apr 25, 2009, 09:51 PM // 21:51

/signed

Tracking down the name of my PlayNC account is such a bother when I've hardly ever used it before.

Valcion · Apr 25, 2009, 09:52 PM // 21:52

I agree, it should be able to get it through some other way, however, alot of complaints aren't exactly valid.

1. If you forgot your user name it's your own damn fault (pick one you can remember, instead of asu02ladsdf that you used on the spot for lulz). For password, there's a link to reset it, takes 5 minutes.

2. Promotion last til end of May iirc. The website slowdown was fixed early this morning, which is when I got my free panel. Have some patience.

majikmajikmajik · Apr 25, 2009, 09:54 PM // 21:54

/signed

i think they did it BECAUSE they wanted people to jump the hoops to get their old account info OR..........get PO'ed enough to screw it and just buy the things instead of jumping hoops

bsoltan · Apr 25, 2009, 10:13 PM // 22:13

I manged to get on the website and get a free storage for each of my accounts the morning (GMT) after the update was released.

If you're too disorganised to remember your own account details, or misplace your GW keys then that isn't ANet's or NCSoft's fault.

Lonesamurai · Apr 25, 2009, 10:16 PM // 22:16

/notsigned

the majority have managed it and its NOT that hard once your logged in

sorry guys, but even one of my officers has lost his details too, but he knows he's got until May 31st to get his tab so he casually and patiently emailed support

Esprit · Apr 25, 2009, 10:43 PM // 22:43

Quote:

Originally Posted by bsoltan

If you're too disorganised to remember your own account details, or misplace your GW keys then that isn't ANet's or NCSoft's fault.

You do realize probably the average age group is probably 11-17 year old males, probably this most disorganized group of players out there. Expecting them to remember where they put their keys from 2-3 years ago is asking for trouble.

If you forget your playNC account name, that you have not used for 2-3 years, because there was no use for it, it is to be expected. With so many user names to remember these days, forgetting one that is unused after 2-3 years may be your fault, but you can hardly blame someone for forgetting.

Willow O Whisper · Apr 25, 2009, 10:46 PM // 22:46

/signed ive forgotten my account details so i'm having quite a trouble to get into my account......+ whats with all the fuss ? ive already created the account and its linked to my gw account so why not let us accses it from the online store??
Edit: Espirit got me there :P

jurrit · Apr 25, 2009, 10:48 PM // 22:48

I have 2 accounts. For one account I was able to get the storage. But I forgot the master NCSoft login for the second account.

I requested username of this NCSoft master lgoin through NCSoft support. I hope I will receive an answer soon, so that i can still get the extra storage before the 31st of May.

A solution might be to postpone the deadline for requesting the free storage, so that we have enough time to deal with support to get the user names and passwords.

-----------------------

Another issue:

If you request an account at any other website, you receive an email with account information, including password and username. For the NCSoft master account I am unable to find an email with this information in my history.

It might be an idea for NCSoft to sent this email at account creation, so that people can find account passwords and usernames themselves in their email. So they don't need to bother support to request this information.

Razon · Apr 25, 2009, 10:59 PM // 22:59

/notsigned

I think they have done great job with the update so far and have been working for it for months. If people forget their passwords, they can always press the "Forgot your password?" -buttom. If they can't remembre the account name, gogo post email to anet. If you cant work a bit for your "free" storage panel, then its completely your own fault.

doxology83 · Apr 25, 2009, 11:40 PM // 23:40

Quote:

Originally Posted by Razon

/notsigned

I think they have done great job with the update so far and have been working for it for months. If people forget their passwords, they can always press the "Forgot your password?" -buttom. If they can't remembre the account name, gogo post email to anet. If you cant work a bit for your "free" storage panel, then its completely your own fault.

let me ask you this. if this is something every player can get for free until the end of may or whatever then why not just make it available in game or through the store in guild wars? its their fault they made it so difficult.