Curse

Lasher Dragon · Jun 22, 2005, 06:07 PM // 18:07

For those of you questioning my credibility: if you don't believe me, that's fine - I hope it happens to you. I have never scammed nor gotten on guru and posted frivolous crap (well, unless it was in off-topic lol). I posted this because it is my friend IRL and he is the only officer in our guild, AND he hates forums. I love forums, so I posted it - don't believe me? Fine, piss off, this is a warning for people who do more than troll.

I probably have 30-40 dyes in my storage - gotta have some options by the time you finally get a character to where the final armor is.

Sir Skullcrasher · Jun 22, 2005, 06:10 PM // 18:10

so if you delete a character and put all the item into the storage, its gone forever?

ManadartheHealer · Jun 22, 2005, 06:11 PM // 18:11

I don't think I've had this happen to me. But usually, to be safe, I turn things like dye into gold (through magic

)

Lasher Dragon · Jun 22, 2005, 06:12 PM // 18:12

Quote:

Originally Posted by sir skulkcrasher

so if you delete a character and put all the item into the storage, its gone forever?

No, I'm not saying that - what I am saying is this DID happen: he took everything off of his mule and put it all into storage. Then he logged out. He proceeded to erase that mule to make a new character. Later on, when he switched over to a different character and looked in storage, none of the items from his mule were in there.

Frost_ · Jun 22, 2005, 06:13 PM // 18:13

also he could have a keylogger on him and wile he wasnt on somebody could have stole his stuff

ManadartheHealer · Jun 22, 2005, 06:14 PM // 18:14

Quote:

Originally Posted by Frost_

also he could have a keylogger on him and wile he wasnt on somebody could have stole his stuff

I'm pretty sure they would just steal the account, not the items

Lasher Dragon · Jun 22, 2005, 06:15 PM // 18:15

Quote:

Originally Posted by Frost_

also he could have a keylogger on him and wile he wasnt on somebody could have stole his stuff

I kinda doubt it.... I mean, he had a lot better stuff than a bunch of dye LOL.

asdar · Jun 22, 2005, 06:29 PM // 18:29

I've had this happen and totally believe you Lasher.

I started a new character and went out and gotten one item and some gold and tested it and the same thing happened again.

It's not fishy, it's real. I'm not asking for anything back, I only lost a total of maybe 200 gold and I have no ulterior motive in this.

If you look in the bank with a character you're keeping it will stay. If you put something in and then delete right after that it goes. Test it out before you call him a liar.

I'm not saying that A-Net should take his word for what he had but they should probably fix the problem.

Dr Morbius · Jun 22, 2005, 07:47 PM // 19:47

Quote:

Originally Posted by Lasher Dragon

Wow. That was probably 50k gold in BLACK dye alone. WTF. I guess don't use storage for good items? I dunno, but that is total BS. Some glitch screwed him out of probably 75k gold worth of dye and god forbid he try to farm to recoup his losses.... man I get more irritated with this game everyday it seems.

Yikes... I've got a tone of dye in storage and it looks like now would be a good time to sell. But then again... what's to say that my gold will be safe after I sell? Hmmmm... a dilemma.

Sledge · Jun 22, 2005, 07:55 PM // 19:55

My way of avoiding this bug, as it did happen to me.

Put all the stuff from the character to be deleted in storage.

Log on your main.

Place all the items from the mule into your mains inventory, may not be possible sometimes.

Log off main, log on mule, make sure everything is ok.

Log off delete mule.

Big pain in the butt, but it works.

Divinitys Creature · Jun 23, 2005, 03:44 AM // 03:44

Dont put all your eggs in one basket - and checking your storage with another char is a great idea.

joplayer · Jun 23, 2005, 09:12 AM // 09:12

The same thing happened to me. Here's how they treat their customers...

<start correspondence>

=====FIRST EMAIL=====

Subject
lost inventory (bug report)

Customer (xxxx) 06/20/2005 10:14 PM

Hello,

I lost many inventory items including:
two 10 slot bags
expert salvage kit
salvage kit
id kit
aprox 800 gp
two minor swordsmanship runes
minor vigor rune
14-22 beastmaster sword
+8 shield

This is how it happened. I decided to delete a character named "XXX" because I wanted a w/r instead of a w/mo. I expert salvaged his armour and got 3 of my runes back (listed above), and went into my inventory. I needed some more room and DELETED SOME ITEMS FROM INVENTORY (these items I deleted included quest items from other characters; 2 Eldritch Sextants). Then I put the above listed items into my inventory, and all was good. Or so I thought...

I then proceded to log out, log in, delete XXX, and start another character. I went to post-searing with my newly created "YYY", and went to storage. My inventory had reverted to the state before XXX went in for the last time. The Eldritch Sextants WERE BACK. I _know_ I deleted those items and i _know_ I deposited the above listed lost items.

This happened Sunday morning. I have been scanning GW forums for similar reports. My puter never crashed during the entire time or anything... Im at a big loss (so to speak) as to why this happened as I have done the exact same thing in the past without a problem.

If there is any chance of restoring my inventory that would be cool.

=====FIRST CRAP RESPONSE=====

Response (GM Mullusk) 06/20/2005 10:45 PM
Hello,

Thanks for getting in touch regarding your missing item. Unfortunately we are unable to replace your lost item (or insert specific item). However we will transfer this report to our Quality Assurance Department. They will examine the situation that took place in order to learn if we need to correct a problem that may have caused this item loss to take place.

Regards,
The Guild Wars Support Team

=====SECOND EMAIL=====

Subject
lost inventory redux (bug report)

Customer (xxxx) 06/21/2005 12:11 AM
Hello,

<you wrote>
Thanks for getting in touch regarding your missing item. Unfortunately we are unable to replace your lost item (or insert specific item). However we will transfer this report to our Quality Assurance Department. They will examine the situation that took place in order to learn if we need to correct a problem that may have caused this item loss to take place.
<end>

I didn't lose an item. I lost many items, as in practically my entire inventory.

I wouldn't care so much if it was one item but it was _many_ items (of considerable value). They were lost due to a bug, and no fault of my own.

Please roll back my account to Saturday and things should be okay.

=====SECOND CRAP RESPONSE=====

Response (GM Mullusk) 06/21/2005 12:22 AM

Hello,
Thanks for contacting Guild Wars Support. As said in the previous message our QA team will look into this issue, but we will not be able to replace the items, or roll back your account, sorry for the loss and inconvenience. If you have any further questions or comments, feel free to contact us.

Regards,
The Guild Wars Support Team

<END>

That was verbatim.

Actually i DO have a few "comments", but I wont contact them again.

So as you can see, anet sucks, and THEY DO NOT CARE.

The upside: GM Mullet was prompt with the crappy/generic responses, and their QA Department is going to look into the issue. That makes me feel all warm and fuzzy inside.

Someone flame me now like 2/3 of the posts on this forum. If not that, then at least tell me I have a keylogger on my computer and this is my fault and that anet is the best.

Sorry but i can't believe this place sometimes, just rediculous.

No response needed, be warned.

Lasher Dragon · Jun 23, 2005, 09:20 AM // 09:20

Quote:

Originally Posted by Willy Rockwell

I count 90 dyes. How did he have that much storage?

Dyes of the same color stack.

Ancalagon06 · Jun 23, 2005, 09:23 AM // 09:23

The bug has to do with deleting the character in question before another character gains access to the vault. It happened to me once, and so ever since, I'm careful to log into another (non-soon-to-delete) build and access my storage before I go back to delete the mule build. I'm surprised they've not fixed it yet, I reported my incident almost a month ago.

EDIT: It's not that they care, because I'm sure they want every customer to be happy. It's that what you are asking them isn't possible. They probably don't keep saves of your build that are older than whenever you log out of GW. Anything more would take up too much space, and they'd have to charge monthly fees to pay for the servers. They have no way to double check your claims. So there's no way for them to make sure they aren't giving you free stuff. So, they can't do it. But they still need to fix this bug, it's well known and common.

DrSLUGFly · Jun 23, 2005, 09:29 AM // 09:29

this gives me cause for concern since my mule is also my dye carrier, and I don't like her so I'm going to replace her eventually... but I will do as suggested and log in with my main, make sure it's all groovy smoovy and then log out and proceed to delete my mule.

As for Anet's "crap response"... this seems to me a minor bug since this is the first time (in my fanatically vigilant presence in the game and on these forums) that i've heard of it and only one person responded with "yeah me too". Since it's a rare bug it's probably low on the list of priorities and myself I'm quite pleased with the fact that they have representatives surfing the forums and listening to the community. I think that Anet (or NCSoft rather) have absolutely garbage skills/ideas/team when it comes to music, acting and writing, but i love this game and I could never ever criticize their excellent commitment to a community that gives them nothing after buying the initial account.

Alodarn · Jun 23, 2005, 09:30 AM // 09:30

I suspect it's more to do with the way the came doesn't save the character until you leave the "instance" your in, I've had minor warpage when I've been switching between PCs, nothing too bad, but you can reproduce it by doing this:

log in to GW on PC1, travel to zoneB from zoneA

leave account logged onto PC1

log into gw on PC2, you will find yourself in zoneA, while kicking the character on PC1

joplayer · Jun 23, 2005, 09:49 AM // 09:49

Quote:

Originally Posted by Ancalagon06

It's not that they care,

I know, they don't.

Quote:

Originally Posted by Ancalagon06

But they still need to fix this bug, it's well known and common.

That's a pretty major bug, but since this is mostly a PVP game it probably isn't a big priority.

I can see how it happens now, and why GMs are in a tough spot.

A warning should be stickied until this is fixed.

=HT=Ingram · Jun 23, 2005, 11:30 AM // 11:30

Quote:

Originally Posted by Doctor Anomalo

he should have bought the storage insurance.

hahahah thats a good one.. I like it...

EmperorTippy · Jun 23, 2005, 11:33 AM // 11:33

Quote:

Originally Posted by Doctor Anomalo

he should have bought the storage insurance.

Were do I buy this storage insurance you speak of young one?

Omega_2005 · Jun 23, 2005, 11:37 AM // 11:37

I have made sure that I transferred most of my items from my Mule onto my Warrior, and I have never had that bug. The only problem I have is the way the connection (via a ISP) keeps cutting off, but that's a thing that ANet cannot fix...

I'll say this once so make good use of it.

IF you EVER want to delete a character, move all of the items to Xunlai Agent {Storage} and switch characters to recieve the items. Logout and repeat this step until either

You have moved ALL iteams and Gold/Plat and gold
Your other items aren't as good as your other inventory, or
You are stacked out of space (requires sacrificing/salvaging/selling items)

Then delete your character and use the character(s) you have used during Item Transferring and you'll have a 100% chance of keeping your items, rather than losing a Wizardspike on another game like I did in D2...