Curse

elenna · Jul 25, 2005, 03:46 PM // 15:46

Quote:

Originally Posted by Snuk the Great

Another addition you might want to know is that the lagg is not caused by your internetconnection orr your computer at all. I can easely back this up by the knowledge that my brother also playes GW and often simultaniuosly with me. Now we share the same internetconnection and sometimes we lagg at the same time, but we also lagg seperatly. So this means that he might be experiencing awfull lagg and I am not lagging at all. This can be the other way around as well. And the most odd thing is when we are doing a mission in the same group and one of us is lagging but the other is not.
So what we have here is the same group, the same mission, the same internetconnection and more.

I'm on the american servers and experience exactly the same thing. This weekend we had to quit a mission because my husband was lagging so bad. I wasn't lagging at all. We were both using the same internet connection.

It isn't just the connection. I play at work during lunch. I get lag there, too.

Aniewiel · Jul 25, 2005, 03:48 PM // 15:48

I hope that each of you is reporting these incidents to ANet. While they might not do anything about individual reports, hundreds of them will demand notice. Be sure to get screenshots and include any 'logs' from the GW main folder.

Zoin34 · Jul 25, 2005, 03:49 PM // 15:49

Some of the guild halls like to lag too during battles.

alchohol · Jul 25, 2005, 03:50 PM // 15:50

Quote:

Originally Posted by Old Warrior Dood

I hear you brother. Do skills/spells seem to get stuck in the "on" position? This happens to me more and more.

Yes that's right. The skills that you clicked are flashing away in your bar for the length of the freeze.

IxChel · Jul 25, 2005, 04:24 PM // 16:24

Quote:

Originally Posted by Aaaaagh

You havent been playing online games (with remote servers) for 20 years, cause they havent been around for 20 years yet. You can hardly count 'lag' from single player games, thats just your computer sucking.

They certainly have been around for greater than 20 years! I remember a very nice multi-user text-based real-time submarine warefare game that I played in 1982. These were games you could play on a dial-up connection, mind you -- and they had lag. The lag was especially bad starting around midnight when the nighly "reconciliation" job would start. One of the first thing a bored programmer makes when given a computer network is a multi-user game. I'm sure there were games like this even earlier, probably dating back to before the IBM 360/91 (1968) even shipped to clients. How else are you going to test your operating system's performance in a multi-user situation?

Maagus · Jul 25, 2005, 07:36 PM // 19:36

Well, today I havent experienced any lag.

Sandman Uk · Jul 25, 2005, 07:48 PM // 19:48

Last night was the worst ever. We were in the U/W when lag struck and when it came back we had been wiped out.
I have reported this and reply from Anet is

Please run the following tests while you are experiencing lags.

Click Start->Run
Type command
The command console will appear

Test 1:
- Type Tracert uk.coh.com to perform a traceroute to our servers
- Please send us the output of this command

Test 2:
- Type netstat -n
- Please send us the output of this command

Test 3:
- Type "pathping uk.coh.com" (this command will run for some minutes)
- Please send us the output of this command

Furthermore, please provide us with the following details on your internet connection:

-What type of connection are you using (Dial-up, broadband, cable, etc)?
-Who is your service provider (AOL, NTL, Zen, etc)?
-Are you using a router? And if so, what is the exact model description?

As soon as we receive these details, we will be able to further investigate the issue you were reporting. Thank you very much for your understanding and your cooperation.

Regards,
GM Rithen
The Guild Wars Support Team

Gaile Gray · Jul 25, 2005, 07:54 PM // 19:54

Quote:

Originally Posted by Aniewiel

I hope that each of you is reporting these incidents to ANet. While they might not do anything about individual reports, hundreds of them will demand notice. Be sure to get screenshots and include any 'logs' from the GW main folder.

Well...

We don't need screenshots of lag reports.
We pay attention to every report, whether in massive numbers of just a single issue.
If we need a log or a DxDiag, we'll be sure to ask for it. It doesn't hurt to send, but isn't a requirement for the initial report.

Please see above for the latest. I'm afraid we don't have a ready answer, but we are actively seeking one!

As previously mentioned, we are most definitely aware of the problem on the European territory and we are working hard to amend it. We're still at the diagnosis level, as I understand it.

It is a major commitment of ours to produce pleasant gameplay for everyone. We cannot sold ISP problems -- and there have provably been those. If our Support tells you that is the reason, you should believe them. I had a series of support notes forwarded to me and all of them came from the same country and we found that all six of them were using the same ISP. When no one else was having problems, should we consider it unlikely that it was the ISP? Of course it was!

But the current issue with the European territory isn't ISP related, from what I understand. Any of us can see it's broader than that.

Please bear with us, and accept our apology for less-than-acceptable gameplay right now. We'll get this fixed as soon as we can, and that's a promise!

Sandman Uk · Jul 25, 2005, 08:26 PM // 20:26

Quote:

Originally Posted by Gaile Gray

Please bear with us, and accept our apology for less-than-acceptable gameplay right now. We'll get this fixed as soon as we can, and that's a promise!

I have every faith you will.

I noticed a post regarding School holidays in the Uk may be causing it. It must be busy when theres 10/15 english districts open in one area. We used to get these freezes alot on Never winter Nights caused by people logging out??? May be another cause??

I was hoping it was Anet testing the new area thats due to launch in the Summer. Its summer now Gaile any Tips when its comming please

Aniewiel · Jul 25, 2005, 09:01 PM // 21:01

Thanks Gaile.

Your words hopefully will bring a measure of solace to everyone on the European servers. I am sure that all that can be done is being done.

Arica Stormbane · Jul 25, 2005, 10:31 PM // 22:31

Hey, Gaile, you should know that saying "it was so bad i want to quit playing" is as true as an addict saying "no problem, i can quit anytime"

For the record: today I experienced a few lags but nowhere near as bad as yesterday. And it was only one lag per hour or something like that. That's actually a situation I can happily live with

Hengist · Jul 26, 2005, 01:11 AM // 01:11

Quote:

Originally Posted by Gaile Gray

Well...

We don't need screenshots of lag reports.
We pay attention to every report, whether in massive numbers of just a single issue.
If we need a log or a DxDiag, we'll be sure to ask for it. It doesn't hurt to send, but isn't a requirement for the initial report.

Please see above for the latest. I'm afraid we don't have a ready answer, but we are actively seeking one!

As previously mentioned, we are most definitely aware of the problem on the European territory and we are working hard to amend it. We're still at the diagnosis level, as I understand it.

It is a major commitment of ours to produce pleasant gameplay for everyone. We cannot sold ISP problems -- and there have provably been those. If our Support tells you that is the reason, you should believe them. I had a series of support notes forwarded to me and all of them came from the same country and we found that all six of them were using the same ISP. When no one else was having problems, should we consider it unlikely that it was the ISP? Of course it was!

But the current issue with the European territory isn't ISP related, from what I understand. Any of us can see it's broader than that.

Please bear with us, and accept our apology for less-than-acceptable gameplay right now. We'll get this fixed as soon as we can, and that's a promise!

Thanks Gaile,

One of the reasons I keep playing this game is out of respect for the fresh, honest approach that you have with your customers.

Respect to you and the team @ Anet.

ShinJin Kahn · Jul 26, 2005, 05:42 AM // 05:42

They put lag in there on purpose, it's screws up bots, makes them mess their timing on the runs.

Gedscho · Jul 26, 2005, 06:03 AM // 06:03

Quote:

Originally Posted by ShinJin Kahn

They put lag in there on purpose, it's screws up bots, makes them mess their timing on the runs.

yay, thats my theory too.
its also their try to stop humans from farming.

you know, when they say, all the riches can be acquired "through normal gameplay" they just mean: if you COULD play normally, you could actually earn something. but if you lagg around rezz shrines all day, you cannot mess up the economy by bringing in new gold.
quick and dirty, but effective solution.

so, people, do your part for the greater good, and start lagging around.

k, i dont mean that. if it wont stop in some weeks (or hopefully earlier), then i would mean it.

Saerden · Jul 26, 2005, 07:16 AM // 07:16

A quick note on the lag on european servers to adress the pointless comments in the beginning of this thread:

the periodic freezes are a joke, no need to talk about it. if you played games with worse lag, its YOU who was stupid enough to play those games. OMG im stupid is never a good argument to convince others...

GW is NOT like WoW. GW is like Diablo II with 3D chat channels. You wont see more then 8 people in a PvE zone, and PvP does not have more then 40 people in one instance. Getting this setup to work better then WoW is no big deal, especially since WoW seems to have pathetic customer service in the first place...

But most people forget something else: rubberbanding. This happens since release, and really looks ridicolous... espescially if you combine it with the "invisible" blocking terrain ...

Edit: for fanbois and other people who cant read, but decide to comment on the above:
GW is designed in such a way that should cause much less lag then most other MMORPGs. If you pretend that GW lag is SOO much better then everything out there, please at least compare the right genres. And if you want to fanboi around the fact that GW is / was unplayable on Euro-Servers: Well Gaile apologized in this thread.

Myth Osis · Jul 26, 2005, 08:25 AM // 08:25

Quote:

Originally Posted by alchohol

Yes that's right. The skills that you clicked are flashing away in your bar for the length of the freeze.

I have experianced this bout 30 sec spikes, but im on a 56k so I kinda just have to deal with it.

alchohol · Jul 26, 2005, 08:38 AM // 08:38

Quote:

Originally Posted by Gaile Gray

Please bear with us, and accept our apology for less-than-acceptable gameplay right now. We'll get this fixed as soon as we can, and that's a promise!

Thank you.

Numa Pompilius · Jul 26, 2005, 08:56 AM // 08:56

Gaile: Cheers. It's pretty obvious the reason for the lag is server overload, though.

Saerden: please go play WoW instead then. Byebye. I promise to miss you deeply whenever I remember you.

Here's a tip for all who suffer from stalls on the EU servers: go to a different language district. It works. There's usually 1/10th as many players in the German, French and Spanish districts - and no lag.
You'd better bring your own team, though, unless you know what "lfg" is in Spanish etc...

Master Of Disharmony · Jul 26, 2005, 09:19 AM // 09:19

German GuildWars Website :

Alex Weekes, Europe

"Hi everyone,

I'm just stopping by to provide an update on the apparent lag issues many players are experiencing on the European territory.

We're very much aware of the issue, and we respond to each individual report we receive through the Support page. If you are experiencing an issue with lag currently, please do submit a ticket (just one! Multiples simply clog up the system and don't add any value). Our staff will get back to you with a request for some information (such as a netstat or pingpath) that you should follow up on as soon as you can.

We'll do our best to have this cleared up ASAP, so you can go back to the problem-free gameplay you've all become used to.

Please be prepared to go through a few steps with the support team and not become frustrated. We need you to help us to help you

. The support staff will follow a procedure in an effort to uncover the cause of any issues. The best thing for you to do is to respond to any requests in a timely and polite manner. Spamming our support staff with multiple tickets or constant requests for updates on the situation won't help.

Cheers,

Alex"

News : http://gw.gamona.de/news/

Explain ur probl. and where ( location/lag ) to the Support.

Mugon M. Musashi · Jul 26, 2005, 09:31 AM // 09:31

"Hi, all,

We wanted to share a bit of information about a recent problem that has
shown itself to some players in the European regions. We have received
reports of varying degrees of lag, where previously European Guild Wars
players experienced excellent latency and great overall game performance. We
are definitely aware of the situation, and are actively working on a
solution right now. While we are not able to give a timeline for when the
problem will be fully resolved, investigating and correcting this problem is
a very high priority for us.

We would like to extend an apology for the current situation, and to express
our thanks for your patience as we correct it.

Please feel free to post this message on your site or in your forums, as you
wish. We definitely want our valued European players to know we're working
on this right now!

Regards,

Gaile

Gaile Gray
Community Relations Manager
ArenaNet"

source : http://gw.mondespersistants.com/inde...ews&idnews=435