Curse

Anubis Servants · May 08, 2006, 05:20 AM // 05:20

i live out in the middle of no where EB games is the closest thing resembling a store its an hour away to buy a game from i preorder it on feb 27th paid in full i get a phone call the friday saying my factions will be held for 48 hours then given away i go there the friday factions is realized eveidently there were 4 pre orders i was the only 1 that paid in full they got 3 copies of the game they will be getting another shipment of them in about a month or so it is comple BS so im gonna have to buy it from a friend next week when he gets in because he doesn't want it anymore i can't believe they would give someones copy away any it cost me 20 bucks in gas to get there and back for some BS because they can't pull there head out of there ass and realize they should of saved me a copy

Sereng Amaranth · May 08, 2006, 05:27 AM // 05:27

GameStop promised May 2.
On May 2 Gamestop promised May 5.
On May 5 Gamestop promised 'sometime next week'.
I'm gonna burn the building down.

Sereng Amaranth · May 08, 2006, 05:35 AM // 05:35

i should have kept my preorder spot on Amazon...it would have been here Friday....Gamestop told me it should be here 'sometime next week'. So I guess I'll have to wait until the 12th.

Siren · May 08, 2006, 05:42 AM // 05:42

Quote:

Originally Posted by Batou of Nine

Have you EVER had a good experience with this company?

By "company," I'm assuming you're referring to Gamestop or EB, right? I ask only because it wasn't specified. So I'll base my reply on the understanding "this company" did refer to Gamestop/EB.

I have to tell you, man, I must be the only person on these forums that has always had an extremely fantastic experience with Gamestop. I pre-order nearly everything online, and have never, ever run into any major problems, barring this CE delay.

Back when I received Prophecies, I couldn't quite read the serial # on the CD case (I'm blind like that, whee), so I called Gamestop.com's Customer Support. Instead of trying to help me figure out the serial #, the woman just gave me a different code. I plugged it in and voila, happy happy joy joy. Insanely amazing customer service there.

When I pre-ordered Factions CE, it was before the Bonus CD was offered, so I wasn't sure if the Factions CE package would come with it. I call up Gamestop.com CS, and again, they're extremely helpful. The guy gives me his name, contact information, etc., and says if I don't see the Bonus CD portion added to my CE order information in a few days, call back and ask for him. He was positive the Bonus CD was going to be added. And sure enough, it was added. ^_^

For non-GW games, it was always a breeze to alter orders, inquire about backordered games, etc. When I wanted to cancel a pre-order, I just emailed CS or called and within a minute or two, I was satisfied.

Regarding dates to receive Factions...I highly, highly, highly recommend you consider ordering online. My CE is scheduled to arrive later today. I have its tracking number, so I can keep check of where it is. It's currently in Philadelphia, though it'll probably be in New Jersey within a few hours, like usual. Gamestop information emailed me to tell me my order will ship this past Thursday or Friday, and sure enough, it shipped this past Thursday or Friday. 2-Day Air delivery gets it here on Monday.

Go online. You'll never look back, seriously. ^_^

EDIT: *just checked order tracking* Correction. It's in Jersey right now. It'll probably be at my house within 12 hours. You know it's a solid system when I can predict the time of delivery, give or take an hour. lol

looloo · May 08, 2006, 05:53 AM // 05:53

So for those got the CE...would you mind post a picture showing all the stuff inside? =D

EndoftheSyringe · May 08, 2006, 06:13 AM // 06:13

Quote:

Originally Posted by Sereng Amaranth

i should have kept my preorder spot on Amazon...it would have been here Friday....Gamestop told me it should be here 'sometime next week'. So I guess I'll have to wait until the 12th.

Call monday.

Call wednesday.

Call friday.

If you STILL don't have it, bitch. A lot. That's my plan.

And it's not easy to just "order online" once you've already paid for the game in the store... I'm pretty sure they won't give me my $75 back since I got the pre-order items.

I am just waiting patiently... the game I'm not even thinking about. I want my art book, damnit!

EndoftheSyringe · May 08, 2006, 06:17 AM // 06:17

Quote:

Originally Posted by Sereng Amaranth

GameStop promised May 2.
On May 2 Gamestop promised May 5.
On May 5 Gamestop promised 'sometime next week'.
I'm gonna burn the building down.

Where do you live? My gamestop did the SAME exact thing. They even said, "Sometime next week."

Gaile Gray · May 08, 2006, 06:20 AM // 06:20

Sorry to hear this, guys!

We're still waiting for ours, too. *taps fingers*

generik · May 08, 2006, 06:24 AM // 06:24

The only thing I want from the CE is the Soundtrack CD

Gaile Gray · May 08, 2006, 06:25 AM // 06:25

Quote:

Originally Posted by Kool Pajamas

at least I get dragon pet!....wonder how much I'll be able to get for him....

You wouldn't!!

All of us at the studio are still waiting for our copies. The shipping info we had on the site last week was accurate, so I'm not sure why there are these here-and-there delays. Hopefully the new week will bring many deliveries and in-store pickups!

EndoftheSyringe · May 08, 2006, 06:27 AM // 06:27

Heh. I don't know why, but seeing Gaile Gray say that gives me much more hope.

noblepaladin · May 08, 2006, 06:30 AM // 06:30

I have no complaints with GameStop. I got free overnight shipping from Gamestop.com on my CE and I recieved it on May 5th. They even gave me a free GuildWars t-shirt too, I thought it was in-store only and in very limited supply. Free overnight shipping > in-store because there are too many things that happen in between from NCSoft sending it to the GameStop/EB warehouse and then GameStop/EB sending it to their individual stores. I got it sent right to my house from the warehouse.

Batou of Nine · May 08, 2006, 06:32 AM // 06:32

Quote:

Originally Posted by EndoftheSyringe

I know it's over, so meh.

I'm in the same boat, btw. I'm gonna call mine GameStop tomorrow. Again. For the seventh time. Just to be told "no".

The Grace Period is truely over?!?! Crap!! What does this mean exactly? I read a post a little while back that Anet would not delete already created characters, but since the official Grace Period is over, what DOES it mean?>

i completely forgot to mention why i hate their Customer Service also. The day the CE is announced as available for Pre-order, i went into a local Gamestop store to inquire about changing my regular Factions Pre-Order to the CE Pre-order. With that i also ask ( and expect ) about the delays in being able to start playing GW: Factions, again. I am then told that i can call a certain number (Gamestop CS) in order to attain a code to lengthen my Pre-Order play period so that i can play till my official CE arrives. Great! I think i am free to play till then. I call the number, wait 10 minutes till i finally get someone to help me. At which point the woman acts like she has no clue what im talking about when i ask for the Guild Wars: Factions Pre-Order extension key. I had gone in great detail to explain what it was supposed to be and what i was told at the Gamestop store. She says she will go look for a this "code" and puts me on hold. I wait for another 10 minutes at which point i realize i am suddenly listening to a dial tone!! The ignoramous on the other end had hung up on me!! @#$%#!!! Ok, i calm down and call again. Wait another 10 minutes to talk to a representative and explain again in great detail what i am requesting. Without hesitation, the man tells me that NCSoft had changed their minds about releasing the extension code to CE purchasers, and that he could not help me!!

Great, i spent nearly an hour on the phone to find i couldnt get anything, couldnt get a play extension, and that NCSoft in fact HAD originially planned to release an extension code, then changed their minds!! Ring-around-the-Rosy with the Gamestop Customer Service left me flabergasted at the fact that they hadnt been fully informed, at least very few knew about such a development. 1 out of the 10 Gamestop employees i talked to (including in-store and customer service) knew about this detail.

Talk about an ill-imformed retailer. They have no business announcing nationwide release dates, it should have been announced as per regional updates/announcements.

NCSoft no doubt chose to do this to try and net as much profit as possible on the regular editions before releasing the CE. Therefore the majoirty already buying the regular edition might realize they want the extras also, now go off and buy a CE netting NCSoft profits 2x to 10x what an early CE release may have gotten them. Fine, whatever, this is their perrogative.

However, Gamestop royally pissed me off because of their constant false promises, constant delays, misinformation, lack of internal information, and lack of customer service knowledge or help...

I can see that no one so far has posted positive information regarding Gamestop and GW:Factions CE. Not surprising. Fate, it seems you and me are of the numerous victims of bad Gamespot locals. Meaning somehow our Gamestop/EB locations have failed to keep up with other store locations in this nation. Why? Like i been sayin, this company cant pass on vital information as if they dont know what email, phone, fax, mail, telegram, skywriting, or any other sort of obscure communication methods there are, are used for.

I wish we had grounds for lawfully sueing them!! LOL!! Ah, only in America, im sure a creative lawyer could figure that one out. (only kidding, i hate ppl who randomly sue others)

Oops, i wrote too much again. I don't expect anyone to actually read that all. lmao. wtver. i hate Gamestop/Eb. That is all.

EDIT:: Wow. i feel honored that Gaile posted in my thread! Cheers Gaile! Heres to you getting your copy!

Selerious · May 08, 2006, 06:38 AM // 06:38

Quote:

Originally Posted by Gaile Gray

You wouldn't!!

I would

anyway I got mine Saturday, it came in friday but i couldnt get to the store, EB here is going good, everything has been fine since the preorder disk came in for me when i wasnt expecting it. Im loving the artbook, the soundtrack and everything else. Im glad Australia is supplied through Europe.

Batou of Nine · May 08, 2006, 06:41 AM // 06:41

Lol. i knew i wasnt the only one with EB/Gamestop issues.

Anyway. Glad to hear they actually came through for SOMEONE. Selerious, i am jealous! Enjoy your CE!!

theVariable · May 08, 2006, 06:46 AM // 06:46

I went in last night and my local Gamestop only had 1 CE come in. Which had already gone out to the only other person who had preordered it (at that store). I didn't know about the new pet at the time, so I went ahead and bought the normal version. Oh well, I should be getting my b-day pets, in the coming months...

EndoftheSyringe · May 08, 2006, 07:06 AM // 07:06

It means that those two extra character slots are closed. If you had characters there, they are still there, but I don't think you can play them. Nothing will be deleted.

jmj102 · May 08, 2006, 07:12 AM // 07:12

Gamestop has shipped my CE and everything, no complaints here.

EndoftheSyringe · May 08, 2006, 07:22 AM // 07:22

Yarrrr, all the complaits about Gamestop and EBgames are coming from in-store problems. Seems like everything is going smooth as far as them + internet shipping goes.

CK0 · May 08, 2006, 08:04 AM // 08:04

Don't support GS/EB. The only times I buy from them is when they include special 'bonuses' with the product.

Ex.: Stuffed Sheep for Harvest Moon: Magical Melody <<. .>>