Curse

Kijik Oni Hanryuu · Jul 04, 2006, 07:54 PM // 19:54

Quote:

Originally Posted by Deadlyjunk

Did I say Gaile was supposed to do that? No. But they should employ more people to do exactly what you suggested: "sorting through player's problems" and "answering each question individually". Blizzard does EXACTLY that on WoW... why wouldn't ANet be able to?

Go play WoW, buh bye, have a nice day.

twicky_kid · Jul 04, 2006, 07:55 PM // 19:55

Quote:

Originally Posted by ChaoticCoyote

Having worked in the computer game business, and having long (25 years) background in software development and support, I can say only one thing about Gaile and ANet:

Thank you, and congratulations on keeping your sanity amid the complainers and moaners. Many of us appreciate you!

OMG THERE IS SANITY AT GURU

Like you my friend I'm at the entry lvl of the video game industry. Went to college for Game Art & Design. Decided its not for me and not got a steady job in customer service for one the biggest companies in the world.

I deal with people like this all day long. They never understand why its not fixed or why its not out yet. They don't care what it takes they only thing on their mind is "why isn't it here yet?"

I think companies have made this worse. If they would have just stood up for themselves and said "Hey, we are working on it give us some time. We are spending 50 million on getting this to you and taking a loss to do it." Then people might shut up.

I think more companies need more backbone and stop looking weak to their customers we would have a different reaction with things like this.

YunSooJin · Jul 04, 2006, 07:58 PM // 19:58

Quote:

Originally Posted by Kijik Oni Hanryuu

people whining about a game they like is an oxymoron, if you LIKED a game you wouldn'tbitch and moan and groan, you would be happy, and personally I would be damn happy if half of you people left, more server room and less eyes/ear bleeding for me. You people surprise me, I don't get how any living being can take so much for granted, hell I don't get how people can TAKE so MUCH and GIVE so LITTLE, this is why we are destroying our planet, but I digress that is another topic, oh and sweetest this comes to another point, you say there are so many things wrong with them, go to college get a tech/PR degree and FIX IT, stop whining and do something about it, or STFU and live with it. One last thing, I would use an analogy, but they get misinterpreted, just because you PAID for something doesn't mean you can make demand of the person you bought it from, you bought what you paid for, anything else is fluff, DEAL WITH IT.

On a side note, vote for this Trolling thread to be closed. Warg.

This petulant attitude of calling anything that casts ANET in a negative light a troll needs to be addressed. I see lots of valid and informative points and counterpoints being raised by both sides of the fence (as well as those straddling the fence), but the above kind of contribution is rather lame and rehashed over and over.

Let us speak - stop calling any dissenting voices flames or trolls.

Deadlyjunk · Jul 04, 2006, 07:59 PM // 19:59

Quote:

Originally Posted by Kijik Oni Hanryuu

Go play WoW, buh bye, have a nice day.

What, I'm in the wrong because I play the game I paid for?

Kijik Oni Hanryuu · Jul 04, 2006, 08:02 PM // 20:02

hey look kiddies it's the biggest troll of them all!^^ (darn it deadlyjunk, you got in the way, the troll is yunsoo X.X)

In other news, I am fine with people casting Anet in a negative if they say something that has any real backing, also if they say it on a FANSITE they will expect to get smacked back by the people who are actually FANS, A fansite is for APPRECIATION of a game you are a FAN of, not talking crap about it, ok buh bye.

merged two posts

--------------------------------------------------------------------------------
to deadly junk

Yer not in the wrong for playing a game you payed for, but don't compare it to a game that is vastly more funded and you have more of a right to whine about because you are consistently paying for it. WoW=you have a right to complain, you pay for every patch and addition it makes. GW= no real right to complain, you only payed for the base game, any patch or addition is FLUFF.

leprekan · Jul 04, 2006, 08:08 PM // 20:08

Quote:

Originally Posted by YunSooJin

This petulant attitude of calling anything that casts ANET in a negative light a troll needs to be addressed. I see lots of valid and informative points and counterpoints being raised by both sides of the fence (as well as those straddling the fence), but the above kind of contribution is rather lame and rehashed over and over.

Let us speak - stop calling any dissenting voices flames or trolls.

Amen.

Yes, this is a "fansite" so the blind devotion of the cattle is to be expected. However without the people crying BS ... things would not be addressed. The fanatics need to realize that the people pushing for fixes keep this game alive ... not the ones that say fook it and move on to another game.

FrogDevourer · Jul 04, 2006, 08:09 PM // 20:09

You're unhappy with Gaile and with the ANet treats your demands? I sincerely invite you to go play another game, preferably with a monthly fee. Enjoy the crappy community manager, the non-existing support, the awful updates, then I trust you'll see the difference.

Deadlyjunk · Jul 04, 2006, 08:10 PM // 20:10

Quote:

Originally Posted by Kijik Oni Hanryuu

people whining about a game they like is an oxymoron, if you LIKED a game you wouldn'tbitch and moan and groan

We like the game so much we take the time and effort to try and improve it... players making suggestions is not a direct attack against the company. Are we wrong to ask for a better overall gameplay experience?

You seem to me to be a lot like 19th century factory owners. They could do with their workers what they wanted to, and no worker could complain because after all they were being paid by the boss. In fact, you're worse because we're not even the ones being paid, we're the ones paying! Even if ANet would pay us to play the game we should be allowed to make suggestions... we are not ordering them around as you seem to assume. Of course I can't speak for anyone else, but all I wish to achieve is that ANet opens up a bit more to its playing community. I'm not trying to bash them... I like the game very much, but does that mean I can't suggest things to make me like it more?

Loviatar · Jul 04, 2006, 08:13 PM // 20:13

Quote:

Originally Posted by Deadlyjunk

Ill informed? You might want to ask yourself why that is...

Thank you very much. I quite honestly never knew, after a year of playing Guild Wars, browsing these forums, the official site... pray tell me, where does ANet tell us we have this option?

?

on the very first page of the GW site at the top between *press* and *home*

http://www.guildwars.com/support/

Quote:

Home > Support

Support
If you have a support question of any kind, please consult our Knowledge Base to find out what you want to know. Whether it's a technical issue, an account question, or a query about the upcoming title, you can search the Knowledge Base for answers. If you find that you have a more specific request, or if you wish to report unacceptable in-game behavior, simply click the "Ask a Question" tab to fill out a "ticket" and submit it directly to our Support Team. We have folks online 24/7 to help you! Please click the appropriate link for support in your region:

Inde · Jul 04, 2006, 08:14 PM // 20:14

Quote:

...we do NOT pay for Guru however we have paid for Anet. Guru does not need to respond to shortcomings of the site it is given to us free.

I am framing this quote!! You all heard it, you are NOT ALLOWED to complain, send me nasty PM's, beligerent emails, or anything because I'm providing a free service for the community.

See? Doesn't really translate. I was even just recently told that I'm obligated to upkeep this site because we started it in the first place.

You see the problem with all this is that it's human nature to find the fault and the flaws. And it's even easier to point out and speak these flaws on the internet when the only accountability you have is to hit the 'post reply' button or type a line in a game.

I don't know if anyone remembers, but Gaile Gray has stated that all the chats in game and her constant presence in this community is her choice.

The devs thought she was crazy for wanting to actually do this. But she's persisted, and continues to persist despite criticsm. I don't know of any other game where a dev or community relations regularly comes across all the fansite forums (yes I know the arguement that a lot of games have official forums... but this requires even more effort), regularly comes in game to do chat logs and by choice at that.

And no I don't defend her because of the position I'm in, because they give me any sort of recognition at all. I have a small idea of what it might require to try and please the community while there are problems to work through. I'm not perfect (anyone who's been told off by me can certainly attest to that ;P) and neither is she. But if anything is obvious from this thread... it's that some like the way things are done and some don't. And that's just life.

Gwmaster · Jul 04, 2006, 08:14 PM // 20:14

Gaile Gray is a very nice person,and Anet does a great job for a no monthly fee game.
we shouldnt compare Anet To Blizzard games...god, Blizzard is the Sun and Anet is the earth if u compare them..dont espect Anet to do the same thing that blizzard do.Maybe we have the right to complaint but sometimes i think its to much.
and dont say gaile gray is a ****** cuz she will stop from talking to us someday. Here is a litle example of whats happening: Anet doesnt give us something...." OMG BURN GAILE SHES A WITCH". instead we should say thx to Anet for all that they have done for us. I remember wen i was playing Diablo2
i often went on blizzard forums, someday i saw some1 ask to fix a bug cuz its was very anoying,other people complained with him too.... the answer they got was STFU from a guy from the support team.

Deadlyjunk · Jul 04, 2006, 08:22 PM // 20:22

Quote:

Originally Posted by Kijik Oni Hanryuu

(darn it deadlyjunk, you got in the way, the troll is yunsoo X.X

Sorry sweety...

Quote:

Originally Posted by Kijik Oni Hanryuu

--------------------------------------------------------------------------------
to deadly junk

Yer not in the wrong for playing a game you payed for, but don't compare it to a game that is vastly more funded and you have more of a right to whine about because you are consistently paying for it. WoW=you have a right to complain, you pay for every patch and addition it makes. .

You have a fair point here, I don't agree 100% with some things (vastly more funded? possibly, even probably, but please don't give me any "ANet be so poor". Monthly fees or no, they're still a multimillion dollar corporation... and GW is also a NCSOFT product -NCSOFT being another big firm and creator of many other MMOs which DO require monthly payments (Tabula Rasa, Lineage II, City of Heroes, City of Villains, Auto Assault).

Quote:

Originally Posted by Kijik Oni Hanryuu

GW= no real right to complain, you only payed for the base game, any patch or addition is FLUFF

Just a small point about this comment: so according to those terms, I'm allowed to complain about for example the protective bond nerf and not about for example the Halloween special? After all, I paid for the base game, which had a skill called protective bond that was actually usable... they changed that = no longer like the original which I paid for = I can complain?

exiled mat · Jul 04, 2006, 08:22 PM // 20:22

And again we get an oversized topic about gaile

Don't blame gaile grey everytime if you don't like something....
She's just as human as everyone else (maybe with some magic luck touch

) but could you awnser 100+ questions and while doing that keeping up with the chat channel? It's a hard job so don't blame everything on her.

If you don't like something just say it, but don't expect her to constantly respond to everything

A teacher on my school recently turned allmost crazy because he couldn't take all the presure, a sort-like case

leprekan · Jul 04, 2006, 08:27 PM // 20:27

Quote:

Originally Posted by Inde

I am framing this quote!! You all heard it, you are NOT ALLOWED to complain, send me nasty PM's, beligerent emails, or anything because I'm providing a free service for the community.

.

LOL. I will happily stand by that quote;p You provide a service and YOUR time at no cost to us ... the people that would complain about that are the same that cry about the tax on a winning lottery ticket.

I personally don't care about Ms. Gray one way or the other. She is not the issue any more than the PR guy is for Bush. If we listed all complaints She gets while in town ... it doesnt take a rocket scientist to figure out which ones are core issues. A weapon for your mini pet or some place to store the @!#$ thing? HELLOOOOOOOO which is really a pressing issue?

Kijik Oni Hanryuu · Jul 04, 2006, 08:30 PM // 20:30

Junk I know what you mean, but there is a fine line between suggestion and bitching/whining/trolling/flaming suggestion is constructive, this topic basically said "Zomg Gaile Sucks, whatcha think?" It was an attack on Gaile Gray personally it was not, a I don't like this, here's how we can improve it. If I see a thread that suggests a way to improve I fgenerally don't bite back in said thread, because it IS a suggestion, these other topics are merely whining and trolling not suggestions otherwise I would see somewhere in the OP, "And here is how we can fix it".

Leprekan like I have said crying BS is ok if yousay here is how we can fix it, and it is not a direct attack on anyone. Just like the threads about the Ranger pets getting deleted(actually the pet one did tip on the edge of flaming, I about got involved),faces changing, and white blocks, and scouts armor. I didn't interfere with those because they weren't attacking anyone, they were merely noticing something, and t hey asked if it could be fixed, I understand they couldn't make a suggestion because they didn't know how but they were very polite in asking for a fix.

ALso ya know what you guys think I am a loser for aprreciating what I have, I feel sorry for you for the day when Anet flips a lid and say "F*** it, we're closing down GW." Then all of you guys that waste your time moaning about things will have nothing to do.

Oh and Inde, Great Job on the site, it has some things that would be nice, but all-in-all it's good. Keep on giving us a great site.

I still am adamant in the idea that this thread should be closed. I can hear the Wargs...X.X brings me back to the dang shiverpeaks..

Syndren · Jul 04, 2006, 08:30 PM // 20:30

Quote:

...we do NOT pay for Guru however we have paid for Anet. Guru does not need to respond to shortcomings of the site it is given to us free.

I am framing this quote!! You all heard it, you are NOT ALLOWED to complain, send me nasty PM's, beligerent emails, or anything because I'm providing a free service for the community.

See? Doesn't really translate. I was even just recently told that I'm obligated to upkeep this site because we started it in the first place.

Of course your not obligated to upkeep the site, but if suggestions are flowing in and there is no response to it, then be prepared for a decrease in traffic. Just wanted to get that point straightened out before someone goes out of line.

Anyways back onto topic:
I don't see why this has become a 6page (and probably +) thread. 80% of this thread can be cut down because they are either:
-one line response of stfu appreciate
-off topic rantings
-a paragraph saying Gaile is great and appreciate (even though some of these posts are vaild and not supported by caps lock)

Just some points we should agree upon before continuing...lest people repeat the same thing over and over again (which will happen I suppose):
-Gaile is a nice person
-Anet does give support
-There are improvements to be made in GW, and in the anet support and HR team. (but there is always need for improvement)
-Some people in this thread have had vaild supported for thier arguements and should not be flamed for it.
-Even if this is a fansite it should also be a place for critque and suggestions. Not only ingame but for Anet itself.
-GW can only improve from the suggestions and critique from people. I often feel in fansites (esp. unmentioned net dot onlinegw sites) most posters are becoming too closed minded for any serious suggestions or critique. If all Anet hears from us is "your doing a great job" and all harsh critiques are flamed and closed down. Then GW will cease to improve.

Anyways I hope this post does not get too flamed :P. I just wish that some people in this thread will take 5 minutes to relax then post thier opinion instead of posting right away something that they might regret later.

Kijik Oni Hanryuu · Jul 04, 2006, 08:33 PM // 20:33

Lol junk, I amglad you are seeing a little bit of my point, open mindedness is good. About the nerf thing, I raised hell after the MM nerf, I know what you mean. About the events, sure they aren't perfect but be happy with what you have..just because they have shortcomings doesn't mean that "ZOMG hallowen suxxorz now" Don't take things before granted, for all things will die and be lost in the end. Trust me I know what I am saying when I say that.

Synden, I know that Anet needs a little constructive criticism, but there is a right and a wrong way to go about things, say something isn't exactly appelaing and made a fix suggestion=right, OMG gaile and anet suck they didn't do it right, with no suggestion=wrong, Uh Anet, I kinda don't like how X feature works, can you fix it=fine, There is a big bug can ya fix it=right, OMG THIS BUG SUCKS F*** YOU ANET=WRONG. I am just saying those how they would likely be said. Also giving examples of the different scenarios.

dreamhunk · Jul 04, 2006, 08:37 PM // 20:37

I would like to note that anet does listen.

I was the guy to prove rank was useless and only promoted egos that affect pve players who just want to have fun in pve.

Anet came out with tittles, i don't agree with how tittles are done but it is a big hit with pve players. Now tittles make the that much more fun for people.

I just wish RPG player would speak out more but they only get put down!

Look at the scribe, gaile grey came in asking rpg players what they should write because anet needs ideas for rpg. Pvp players wore ready to put the idea down.

I also feel that gaile grey suports us rpg players too. I think she is the best in my book

Syndren · Jul 04, 2006, 08:39 PM // 20:39

I would like to point out one thing about the no monthly payment = not equal support thing.
There have been many games that have had no monthly fees and still manage to keep online.
Diablo
Diablo 2
Starcraft
Neverwinter Nights
Just to name some popular ones.
To not pay a monthly fee does not mean you submit yourself to a lower class support.
If you look at this from Anet's view:
Every 6 months a new expansion - $50
If you buy the expansion then - Every month =~ $8.33
If you do not buy the expansion you are severly behind in all features, skills, items, and special events. Most likely you will not play GW after awhile. - Every month =~ Cancelled account

Manic Smile · Jul 04, 2006, 08:41 PM // 20:41

Quote:

Originally Posted by twicky_kid

OMG THERE IS SANITY AT GURU

Like you my friend I'm at the entry lvl of the video game industry. Went to college for Game Art & Design. Decided its not for me and not got a steady job in customer service for one the biggest companies in the world.

I deal with people like this all day long. They never understand why its not fixed or why its not out yet. They don't care what it takes they only thing on their mind is "why isn't it here yet?"

I think companies have made this worse. If they would have just stood up for themselves and said "Hey, we are working on it give us some time. We are spending 50 million on getting this to you and taking a loss to do it." Then people might shut up.

I think more companies need more backbone and stop looking weak to their customers we would have a different reaction with things like this.

I think a lot of us just want a real response. A.net needs to stop ignoring the bigger issues and at the least tell us how it is going. They don't have to do this at all but if they want us to be happy, the majority non-whiners, then we need some kind of understanding of what is going on behind the green curtain.