Curse

bart · May 16, 2007, 11:40 PM // 23:40

Quote:

Originally Posted by Krispy

Gratz on getting your account back.

I've got a guildie who got banned about 15 months ago with the same "you violated the EULA and/or Rules of Conduct" message. He emailed support asking what he did. They responded with a charge that he was spamming porn websites in chat. He asked for the chat logs that showed this and they refused to show him any proof. Case closed. I can say he's never done this.

**A-Net: His name was White Knight Lord, just in case you read this. **

Since you're in A-net's good books Jack A Roe maybe you could help save White Knight Lord's account!

TideSwayer · May 17, 2007, 12:08 AM // 00:08

I'm really freaking bummed about getting banned. I know it was a mistake, but it still sucks. Sitting here knowing that I can't play (probably) for another day or two at least, until my situation gets cleared up, is going to be hard. I've been playing Guild Wars for almost two years, and for the past 8-9 months or so, almost every day, for hours on end. I have 12 characters, most of them through every campaign, with every primary elite capped, etc.. I've made several in-depth posts on these forums and GWO over the past couple of years (with the username 'TideSwayer'), so there's no way I'd have done all that if I was just going to throw away my in-game access by doing something stupid. Now there's a chance it was all wasted time (if ANet doesn't believe they made a mistake here).

It really sucks. I wish there was a quicker way to get this cleared up.

Jack A Roe · May 17, 2007, 12:56 AM // 00:56

Quote:

Originally Posted by bart

Since you're in A-net's good books Jack A Roe maybe you could help save White Knight Lord's account!

I doubt I'd be much help on this one (or any other for that matter

), but them not providing evidence is pretty poor customer service. Since my mistaken ban 2 days ago I have asked more than once for some reason why this happened in the first place so as to avoid it in the future, and have gotten no reply.

Tide, I had trouble with that PlayNC site also, and it took me some time to make sure they were aware of my situation. Here's some tips, hope they help:

Make sure you have a PlayNC account in the first place, and if you don't you must create one. Once you submit your question, it sends you to a "create new account" page. Toward the bottom you will enter your account name/password, and the e-mail associated with your GW account (if you already have a PlayNC account enter it at bottom, if not start at the top). If you do not enter an account (PlayNC), your question will not submit. You will know when they have received your question as they will send you a confirmation e-mail almost immediately.

If your mistake is the same as mine, they may ask for the following info, so you might want to just send it in the original question to save time:

ALL Character names on your account
E-mail associated with account
Exact wording (including code) of the error message you receive when attempting to log on.

I really hope this helps & you get your account back, I know how bad this sucks.

TideSwayer · May 17, 2007, 01:07 AM // 01:07

Thanks for the help and suggestions. Yeah, I got to that second page of 'Ask A Question' and thought I didn't need to fill that info out. It seemed to me that the first page took all the info that was necessary. The 'Submit Question' button is on the first page, after all. I guess I'll have to resend the support email then.

viper11025 · May 17, 2007, 01:21 AM // 01:21

HOLY MESS!
Man thats wierd.
We need a mod to pm ppl to find bots.Maybe you got mistaken for a bot.
Do you have a guild?

upier · May 17, 2007, 08:36 AM // 08:36

Quote:

Originally Posted by arcanemacabre

Just like someone surviving a terrbile accident claiming how lucky they were. You're not lucky, you're severely unlucky to be in the accident in the first place!

to me it sounds more like this.

Diablo™ · May 17, 2007, 04:48 PM // 16:48

they should give your character a new tunic that says

"I was wrongfully banned for 18 hours and all I got was this lousy T-Shirt."

0-AL of course

TideSwayer · May 17, 2007, 11:58 PM // 23:58

Hey, I just want to give an update on my situation. I sent an email to support and got my account returned to me today. w00t. Apparently it was the XP farming I was doing out of Bergen Hot Springs (farming the mob of 5 Skeletal Rangers over and over again with a blue Hunter's Insight scroll to get the Legendary Survivor title) that got me "suspected". However, part of the reply I got certainly has me wary of playing this game now:

Quote:

"Your account has been unblocked and you should be able to log in. If you display bot like activities in the future, the account will be permanently closed."

I hope the "if you display bot-like activities...." part was just a disclaimer to warn against my account actually being that of a real bot getting reinstated or something. I'm not a bot, but I do like to farm when there's nothing else going on in my guild. Doesn't farming, even by innocent players, require "bot-like activities"? You're always going to do repetitive mob killing and have a tendency to follow the same pattern of skill-casting and travelling out of town/to the mob, etc. It's just something you don't think about while doing it. I'm worried that my account is being red-flagged for any sort of these "bot-like activities" now that are basically unpreventable if I actually want to farm. I'm not going out of my way to do laps around town or something moronic like that before I leave just to throw off suspicion. I wasn't even farming for gold when I got caught in the bot sweep. I was farming XP! I was using a 300g blue XP scroll to farm a mob of 5 rangers continuously and more often than not didn't even get the cost of the scroll back in drops. (That's a terrible 'bot' if you ask me.) If anyone wants to see the Legendary Survivor title I was working towards on my monk, Pwnan Teh Lolbarian, then PM me in-game and I'll show you.

I'm simply worried that I'm going to get caught again, because I can't help but farm out of areas that are popular farm spots. It's something I like to do. If I'm not going to be allowed to farm out of these popular areas as a non-bot player, without fear of getting banned, then I don't know if I should be playing this game at all.

Please alleviate my fears and concerns here and tell me that was just a disclaimer message.

Also, thanks to ANet for giving me my account back.

HzzB · May 18, 2007, 12:22 AM // 00:22

"mistaken bun"??? heh-heh

I have never gave credit for spammers.
Just my 2 cents.

Jack A Roe · May 18, 2007, 03:11 PM // 15:11

"If you display bot-like activities" What the heck is that garbage? This is what has me very concerned.

A-net: "We don't have any problem with real players farming and never have, our concern is the bots"

Yet Tide gets banned for farming..er...bot-like activity, and I was banned for a still unknown reason that PlayNC flat out refuses to explain. If there is some new automated banning system for perceived infractions (bot-like behavior, spamming local chat, etc.-btw, I'm all for the local chat spam bans, just using as an example), then the system obviously needs some huge improvements. If not, then it's a human mod who need only PM the suspect to see if they are "live or memorex". I'm 100% in favor of getting the bots out of the game, but if this system regularly bans innocents for simply playing the game, then the system is broken. Hopefully we can get some explanation as to how this works, although I really don't know if we will.

Glad you got your account back though Tide.