Curse

frickett · Jun 14, 2007, 04:21 PM // 16:21

I dont like online cc transactions, I would much rather pay for a character slot at walmart with cash...

Alas Poor Yorick · Jun 14, 2007, 04:22 PM // 16:22

The fault here may not be with ANet or NCsoft but with the company they use to process credit card charges. About two weeks ago I was contacted by a small software company I had just purchased a program from. They were having to contact all their customers because the company they used to process credit cards had charged some customers multiple times and had failed to charge others at all (My card was one that had not been charged even thought I received the product).

Faer · Jun 14, 2007, 04:23 PM // 16:23

OHSHI---

I FOUND A WAY TO BUY MINIPETZZZZ FROM DE ONLINE STORZ PLZ ANET FIX DAT NAOOO!!!

There, now maybe they will pay attention. Thread moved from Bug to Riverside as well, as it's not really an in-game bug as much as it is a processing one, and this is more likely to be seen here than there (nobody reads Bug, apparently).

Firebaall · Jun 14, 2007, 04:40 PM // 16:40

Call your credit card company.

Tell them you were billed multiple times for a product you didn't even receive.

-chargeback
-they will slap NCsoft upside the head
-everyone (except the boobs at NCs**t) are happy

You as a customer, do not have to put up with mistaken charges and products not received.

Keithark · Jun 14, 2007, 04:46 PM // 16:46

Easy fix, call credit card company tell them you wish to dispute the charges, they will take info from you and credit your account and send msg to NCSoft saying that charges were disputed and unless NCSoft goes to the trouble of trying to say you got your "merchandise" as promised (which they can't if you didn't immediately get it) they will have no choice but to pay back the credit card company. I am just guessing this works with a purchase of something like a character slot because it works with real life merchandise. I ordered a knife, it was out of stock and discontinued but they charged me for it (double charged actually) I called the knife company and they said I needed to call my credit card company which I did, and money was put back on like next day.

Edit: Firebaal beat me to it

prism2525 · Jun 14, 2007, 04:49 PM // 16:49

meh, i only bought 3 extra slots from the store and i must say i didn't have any sort of trouble.

The only problem was my friend's internet connection

margretli · Jun 14, 2007, 05:02 PM // 17:02

I always get a call from my CC company when something like this happens. They are always very suspicious of multiple charges going through a single card withing a short period of time. So I give the credit card company a call and ask to cancel the charges.

antialias02 · Jun 14, 2007, 05:28 PM // 17:28

I've bought a number of slots from the online store at different times, and I have never had an issue. From what I've heard from others, for every bad transaction, there are hundreds that go through A-OK.

But it's never the ones who end up with what they want that post on a forum, "HEY GUYS, I BOUGHT A CHARACTER SLOT AND IT WORKED," so I don't think it's a problem that is going to run rampant through the online store.

But it does suck. Glad to hear it was resolved in your case, OP.

Firebaall · Jun 14, 2007, 06:05 PM // 18:05

A working transaction doesn't deserve a pat on the back, Anti....

You are paying them. They owe you a service. If somebody gets the shaft, darn tootn' they have a reason and a right to complain. I myself have purchased many character slots on the online store. No problems. They don't deserve kudos for getting an item that I payed for, delivered without problems. lol

mr_groovy · Jun 14, 2007, 06:06 PM // 18:06

What I still don't get is why you can't just buy Either 1 of the 3 chapters and instead of adding a chapter you can choose to add 3 or 4 char slots.
That would be an awesome solution. Because here in the Netherlands, or europe for that matter people pay with pin, not with credit cards.

phil_carter · Jun 14, 2007, 07:39 PM // 19:39

wait, we can pay with numbers here in europe, now thats useful information, come here all the expensive stuff i ever wanted...

In England most banks would sort this kind of thing out for you, they have the power to get their money back if a company charges you fraudulently or accidentally. And yes europeans do have credit cards if they apply for them and are over 18...

And I dont think accidents count as fraud, I hope nobody's legal system works that way because thats just a plain violation of human rights...

Xyzzy · Jun 14, 2007, 07:47 PM // 19:47

One if you used a credit card call your company and report that you have been a victim of internet fraud. They can stop payment and help you look into the matter in most cases. Second goto Anet and file the compliant if they don't help then goto http://www.bbb.org/ and report them.

Metasynaptic · Jun 15, 2007, 01:49 AM // 01:49

I have had many recent attempts to buy slots through the store fail, and when I poked the bear through their support site, they reversed the charges to my card.

Still trying to get the slots purchased.

Personette · Jun 15, 2007, 04:16 AM // 04:16

Well, I am

(1) Relieved to know I'm not the only person having my credit card malfunction at the store - I have been trying to buy extra slots without success.

(2) Terrified by stories of people who were charged for more slots than they wanted. I have tried, and failed, to buy slots at least a dozen times. When the online vendor told me that the purchase didn't take place, I assumed that it didn't and tried again.

I have been corresponding with Anet support for days now, and they haven't been helpful at all. First they told me that the problem was fixed, when it wasn't - then they told me I'd entered my info wrong, so I went back and tried a few more times, just in case, and it still didn't work.

And all the messages I get from Anet are in really poor English.

Personette · Jun 15, 2007, 04:21 AM // 04:21

Quote:

Originally Posted by phil_carter

And I dont think accidents count as fraud, I hope nobody's legal system works that way because thats just a plain violation of human rights...

If they refuse to refund the money, after a clerical error that was clearly taking place on their side of the transaction, that is fraud.

If they refuse to refund the money because they assert that once they handed you more slots than you want, you have to pay for them, that is fraud.

Sorry, but character slots are not underwear. They shouldn't become unreturnable once you leave the store with them.

Thunder79 · Jun 15, 2007, 04:38 AM // 04:38

Quote:

Originally Posted by antialias02

I've bought a number of slots from the online store at different times, and I have never had an issue. From what I've heard from others, for every bad transaction, there are hundreds that go through A-OK.

But it's never the ones who end up with what they want that post on a forum, "HEY GUYS, I BOUGHT A CHARACTER SLOT AND IT WORKED," so I don't think it's a problem that is going to run rampant through the online store.

But it does suck. Glad to hear it was resolved in your case, OP.

exactly...the squeaky wheel gets the grease...

anti's point was not that people should post that they successfully completed the transaction...his post was trying to point out that for every person who complains on a forum there are 100's that have no problems at all. The fact that there are a few people posting here saying they had problems does not mean that there is a serious issue with the online store and that everyone should stop using it.

now after that let me say...
I bought 2 additional character slots for my main account just now with no problems at all. Transaction went through just fine and slots were delivered immediately.

The store is working fine...the troubles in this thread were unfortunate flukes...

Ritual del Fuego · Jun 15, 2007, 05:01 AM // 05:01

I used to work for a retail company disputing chargebacks. Let me say that CC companies always side with their customers (the card holder). The burden is on the retailer to prove why you should NOT get a refund. In my case we had to provide the CC companies with signed and imprinted sales slips. I'm not sure what the rules would be on a virtual item, but I imagine they are similar in that A/net would have to prove you wanted their services as charged, and that you received them as promised. In both cases I think they would fail in this case.

That being said I'm sure they will correct the problem after they have a chance to research it in most cases.

BTW - as a side note. Although all CC companies side with the customer in most cases, I fould that American Express was even more so than the others. That is why whenever I make an online purchase that requires a CC, I use my AMEX so that I know they will back me if something goes wrong.

Lord Sojar · Jun 15, 2007, 05:07 AM // 05:07

Shame on ANET for not responding to this. shame indeed.

Personette · Jun 15, 2007, 09:13 PM // 21:13

This is making me crazy.

(1) I can't make a purchase at the store, so I wrote to support about not being able to get new slots; they wrote back and said they had fixed the problem, try again.

(2) I try again, it doesn't work, so I write again to tell them I still can't use the store. They tell me I must have entered the wrong CC info, and to try again. I'd checked the info twice and the error message said the problem was with my internet connection, but fine, I'll try again.

(3) I try again, it doesn't work, I write again to tell them that I still can't use the store. They write back and tell me that my account has been shut down because I had tried with too many different credit cards (that would be three).

(4) I write back and tell them this is ridiculous, and then they write back to say that really, the problem is that all those failed attempts to buy slots have been tagged as suspicious activity and my account has been shut down and there's nothing they can do, go away and come back in a week.

To rephrase: they told me that because I followed their advice and tried to buy slots after they assured me I wouldn't have a problem anymore, I have been locked out of the store.

This has been so utterly infuriating. Everything about the process - but mostly the responses from customer support, which first came in garbled English I couldn't understand and have now escalated to curt, unapologetic attempts to pass the buck about a glitch that is obviously their fault.

I understand that these people are the gods and dictators of the GW game universe, and maybe all that power has gone to their heads - but this is not the in-game universe, it is real money, and it is not acceptable.

I guess I'll just wait a week, as advised, try again and hope that they've fixed whatever issue they're having. But whether it works or not, I am really not pleased with the so-called support team right now.

Firebaall · Jun 15, 2007, 09:33 PM // 21:33

lol...

Sounds about right.

Can we officially start calling NCsoft/Anet "EA Games"? Seems that's the way this company is headed. How do you say "screw, and ignore the paying customer" in latin? Because I'm seeing it as the new Anet credo.

See the many posts of discontent lately.....