Curse

Loviatar · Jul 16, 2007, 09:04 PM // 21:04

Quote:

Originally Posted by Omniclasm

Sent one yesterday and it was closed because there is already a ticket with a similar problem.

very odd.

you might try using the provide update this ticket link and ask politely if there is some additional information you can provide that might help them resolve this.

1. if you get back a ticket closed message send a new one including the closure email and go from there.

2. if still open they should at least respond to a polite nudge.

either way i dont see how you can lose.

beyond this i have no ideas

Omniclasm · Jul 16, 2007, 10:06 PM // 22:06

Have sent plenty of emails, and they just totally ignore it and don't reply.

Onarik Amrak · Jul 17, 2007, 01:53 AM // 01:53

Quote:

Originally Posted by Omniclasm

Have sent plenty of emails, and they just totally ignore it and don't reply.

I know how that feels...

milan · Jul 17, 2007, 06:17 AM // 06:17

My experience is a little different, but still a nightmare..

Removed ticket info, had left identifiable information in it

Pwny Ride · Jul 17, 2007, 06:25 AM // 06:25

Quote:

Originally Posted by Lonesamurai

But thats a problem why? how the hell are they supposed to know that you really are who you say you are without things?

And how the hell where they supposed to keep a little sheet of paper around, when it wasn't made clear how important it actually was?

Omniclasm · Jul 17, 2007, 08:06 AM // 08:06

Quote:

Originally Posted by Pwny Ride

And how the hell where they supposed to keep a little sheet of paper around, when it wasn't made clear how important it actually was?

Or even better, a receipt of a video game that you bought 2 years ago....

Lonesamurai · Jul 17, 2007, 08:18 AM // 08:18

Quote:

Originally Posted by Pwny Ride

And how the hell where they supposed to keep a little sheet of paper around, when it wasn't made clear how important it actually was?

It was a receipt.... receipts are important, for taxes, your own personal records, THINGS LIKE THIS!

Gargle Blaster · Jul 17, 2007, 09:55 AM // 09:55

i agree with the OP on this one. there is no reason to have a separate user name and password to change your password... sure have a separate account for adding a trouble ticket but to tie this to you play account and make it the only way to change your password is just silly.

Shadow Kurd · Jul 17, 2007, 11:34 AM // 11:34

Aaarg.. i'm still waiting for a option to change my email

Lonesamurai · Jul 17, 2007, 11:35 AM // 11:35

Quote:

Originally Posted by Shadow Kurd

Aaarg.. i'm still waiting for a option to change my email

you can change your email on the account, it just doesn't change as a login, and thats all the front screen email is, a login name

Yaga Philipe · Jul 17, 2007, 04:27 PM // 16:27

Quote:

Originally Posted by Lonesamurai

It was a receipt.... receipts are important, for taxes, your own personal records, THINGS LIKE THIS!

Yes, but for taxes, that would have been 2 years ago. For my own personal records, I usually get rid of stuff older than a year (unless it is something big) I did keep my keys because it told me to, and they are in my boxes. I also kept of the magazines I got a mini pet from, the other one is missing, I tore out the page with the key on it and I think I threw that out. Luckily I also put in GW into Quicken so I can look into that and find out when I bought it and made the account. Other people would not be so lucky.

Loviatar · Jul 17, 2007, 04:52 PM // 16:52

Quote:

Originally Posted by Pwny Ride

And how the hell where they supposed to keep a little sheet of paper around, when it wasn't made clear how important it actually was?

i just read my little sheets of paper and it says very clearly to keep in safe place as you will need it to get support help as your proof of ownership.

yes they made it very clear on the key itself.

dont throw this out.

how could they make it more clear than you will need it later?

milan · Jul 17, 2007, 04:53 PM // 16:53

I've just checked this with a friends keys, he's a hoarder who keeps everything.

Nowhere on the slips does it say to keep them.

RSGashapon · Jul 17, 2007, 05:08 PM // 17:08

Quote:

Originally Posted by Access Key Card

This secure Access Key Card contains your Guild Wars® access key. Do not throw this card away! Your access key is your proof of ownership, and you will need it to obtain customer support or prove that you own your account.

Emphasis mine but it's all right there, surrounded by the perforations used to open it up.

Qual · Jul 17, 2007, 05:18 PM // 17:18

I hate the whole playNC thing as well :O

Yaga Philipe · Jul 17, 2007, 05:18 PM // 17:18

Quote:

Originally Posted by RSGashapon

Emphasis mine but it's all right there, surrounded by the perforations used to open it up.

It's on mine too, which is why I kept all of them.

Loviatar · Jul 17, 2007, 05:22 PM // 17:22

Quote:

Originally Posted by milan

I've just checked this with a friends keys, he's a hoarder who keeps everything.

Nowhere on the slips does it say to keep them.

WRONG

before you tear off the edges there is printing stating this is the access key.

below *access key card* it says the following

*

Quote:

DO NOT THROW THIS CARD AWAY! YOUR ACCESS KEY IS PROOF OF OWNERSHIP, AND YOU WILL NEED IT TO OBTAIN CUSTOMER SUPPORT OR PROVE THAT YOU OWN YOUR ACCOUNT

*

is that clear enough? i keep them as well

Dougal Kronik · Jul 17, 2007, 05:32 PM // 17:32

lol, PlayNC just replied and told me to send a scanned or electronic image of my keys from the boxes - within the next 72 hours.

Looks like I'll have to finally install the damn scanner my wife's been pestering me about.

milan · Jul 17, 2007, 10:10 PM // 22:10

Quote:

Originally Posted by Loviatar

WRONG

before you tear off the edges there is printing stating this is the access key.

below *access key card* it says the following

**

is that clear enough? i keep them as well

Thank you for calling me a liar. I can confirm that the access keys that I checked do not have this.

Example - I have his nightfall card and the slip that came with it in front of me. On the card itself it says 'Game Activation Card' and 'Guildwars Nightfall' on the front, and the key and what I can only assume are tracking numbers on the back.

The slip of paper that it was attached to says absolutely nothing about saving the card on the front or on the back, the back tells you how to add to existing accounts and making new accounts, the front tells you that you should create a new/upgraded account.

Front of Card
Rear of Card
Front of Slip
Rear of Slip

I'm still waiting on further response from support, they are effectively refusing to allow me to change my password despite having verified email addresses on the plaync account and all the other information provided to them.