Curse

Stormcloud · Jul 03, 2007, 07:56 PM // 19:56

Quote:

Originally Posted by Evilsod

To be fair, why do they deserve a polite response for banning your account for absolutely no good reason?

The fact that they are only human comes to mind. Just remember when people make mistakes they dont always do it intentionally. Politeness comes off better than attitude.

GloryFox · Jul 03, 2007, 07:57 PM // 19:57

If you read the entire line

Quote:

Furthermore I do know of at least one person who was banned recently because he was running a Faction Farming Bot out of Aspenwood. I feel no pity for him or people like him.

You would know I was not referring to the OP but the individual I personally know who was running the BOT program out of Aspenwood.

ANET has an excellent BOT spotting process and do kill accounts who run those programs. So my reaction to posts like these is to side with ANET.

Mad King Corn · Jul 03, 2007, 08:25 PM // 20:25

I am glad you got your account back but it is really starting to worry me that this type of thing is happening too often. I spend a lot of time online because I am disabled and I sometimes worry that I will be in the wrong place at the wrong time. They should send you a warning message first, requiring an immediate reply and at that time determine if your account should be banned. Banning first is a bad idea IMHO.

undeadgun · Jul 03, 2007, 09:04 PM // 21:04

glad it was a mistake, gl m8

Healers Wisper · Jul 03, 2007, 10:10 PM // 22:10

cool, I am glad they fixed this for you, see you at the festival this weekend

Blackhearted · Jul 03, 2007, 10:47 PM // 22:47

Quote:

Originally Posted by GloryFox

You would know I was not referring to the OP but the individual I personally know who was running the BOT program out of Aspenwood.

ANET has an excellent BOT spotting process and do kill accounts who run those programs. So my reaction to posts like these is to side with ANET.

riiiight, they actually ban bots. I'll believe that the day i go to a certain few outposts and don't see an army of bots.

jammerpa · Jul 03, 2007, 10:58 PM // 22:58

Grats... was this a commutation or full pardon?

scrinner · Jul 03, 2007, 11:29 PM // 23:29

Black hearted, its not Arena Nets fault. Its the fault of those people idiotic enough to fall for Scams and lose their accounts and the botters fault for actually farming gold. In may i think they banned.... 5000 accounts?>

Loviatar · Jul 04, 2007, 12:01 AM // 00:01

Quote:

Originally Posted by Blackhearted

riiiight, they actually ban bots. I'll believe that the day i go to a certain few outposts and don't see an army of bots.

birds and bees simple version for the simple...........

people make real us dollars from their bots.

many of those bot accounts are gotten by keyloggers and cost them nothing.

ANET BANS MONEY MAKING BOT ACCOUNT

CHINESE GOLD FACTORY FARMER REPLACES BLOCKED ACCOUNT WITH A FRESH ACCOUNT AND STILL BOTS.

as long as they profit from gold buyers they wll keep replacing blocked bots and you will still see bots.

is it clear nw?

NOTE YOU CAN GET UP TO 75 TOKENS PER QUEST SO IT IS NO BIGGIE TO GET THE 250 FOR MASK

MrTickle · Jul 04, 2007, 01:47 AM // 01:47

If they ban you "in error" then by means of good will they ought to give you a minipet of your choice or a new char slot IMO.

-Loki- · Jul 04, 2007, 01:58 AM // 01:58

Quote:

Originally Posted by Blackhearted

riiiight, they actually ban bots. I'll believe that the day i go to a certain few outposts and don't see an army of bots.

Those bots make the owner money. That owner buys another account with some profit he made from using the bot after the account was banned. Bot is back. It gets banned, he buys another account from profit he made from using the bot. Bot is back. See a pattern? Arenanet regularly ban bots, but the owners make enough off using the bots to just buy another account and start all over again.

Seissor · Jul 04, 2007, 07:30 AM // 07:30

Quote:

Originally Posted by zuckdeluxe

"Thank you for contact Guild Wars Support. After reviewing the issue, it appears that your account was blocked in error. Your account is now released and you should be able to log in to Guild Wars. I apologize for any inconvenience this may have caused."

YES! Now i can go play GW. Thanks everyone.

"Shame on you Gloryfox!"

Just for future referrence, not a flame. But if the game admins ban you, a good place to start is to contact their support and not a forums. Unless you have no idea how to contact them, in which case, forums, and then we say, log in, click support button or visit play nc support.

Eerie to see you got banned wrongly. Nice to see you're back and its been dealt with.

Imaginos · Jul 04, 2007, 05:07 PM // 17:07

Quote:

Originally Posted by Gaile Gray

Please send a ticket to Support -- they can help you sort this out.

S Gaile what about my unfair banning? You've not read your PM's and the thread Asking for you has been deleted by some mod. As usual I'm getting less then stellar service from NCSoft on this issue as I have had with other issues in the past.

onerabbit · Jul 04, 2007, 06:12 PM // 18:12

atleast we know anet are banning bots.

just some people get in the way

Kook~NBK~ · Jul 04, 2007, 06:38 PM // 18:38

Quote:

Originally Posted by Imaginos

S Gaile what about my unfair banning? You've not read your PM's and the thread Asking for you has been deleted by some mod. As usual I'm getting less then stellar service from NCSoft on this issue as I have had with other issues in the past.

Gaile is not Support, She's Community Relations. It's not her department. And these Forums aren't Support - not even connected to A-Net or NC Soft.

No one here can help you, other than to tell you what's been said over and over. Contact Support with a polite, reasonable E-mail requesting that they look into it. Keep the support ticket you recieve open until you get some sort of resolution. Do not use threats, as that will get you to the end of the road with no account quickily. (Threatening legal action will get you refered to the legal department, composed of lawyers, not people who can (or will) rescind your ban)

Imaginos · Jul 04, 2007, 07:56 PM // 19:56

Quote:

Originally Posted by Kook~NBK~

Gaile is not Support, She's Community Relations. It's not her department. And these Forums aren't Support - not even connected to A-Net or NC Soft.

No one here can help you, other than to tell you what's been said over and over. Contact Support with a polite, reasonable E-mail requesting that they look into it. Keep the support ticket you recieve open until you get some sort of resolution. Do not use threats, as that will get you to the end of the road with no account quickily. (Threatening legal action will get you refered to the legal department, composed of lawyers, not people who can (or will) rescind your ban)

She may not be support itself, however she has asked people to PM her with the name of bots and has posted that she personally banned some large group of bots so she does have close interaction with the support/banning procedure.

I agree that threatening legal action would be rather foolish and I made sure I was polite in my letters to them so far.

william1975 · Jul 05, 2007, 01:56 AM // 01:56

why have you got two threads open on this?

fornor kalindor · Jul 05, 2007, 02:23 AM // 02:23

Well maybe The server confused you with someone else they have crappy detection systems.

freekedoutfish · Jul 05, 2007, 08:09 AM // 08:09

Quote:

Originally Posted by zuckdeluxe

I've just logged in my account and it says "code=045", i've been banned for using a third party program which i have never used. I've never cheated, never. Please someone from support explain me what's going on. My nephew uses another account on my computer, maybe that's what caused everything, but i can't understand. I did a lot of FFF on the event, maybe that's it, i don't know.
I've spent a lot of time and money on a game that i love, and now i feel betrayed.

I'd rather Anet was being pro-active and making mistakes, then doing nothing at all. Atleast this shows their actually trying to ban accounts.

Just put tickets in and explain the mistake.

TrueLokaster · Aug 09, 2007, 07:28 PM // 19:28

It just happened to me! I was disconnected while playing today and the message states that I was banned for using a third-party program, which I DON'T!
I've send a ticket to plaync and Leveup! games (brazilian representatives) but no repplies so far.
I don't use bots, cheats and wasn't farming at the time of the kick.
I'm really desperate. What else could (and should) I do?!?!