Curse

bebe · Sep 06, 2007, 01:25 AM // 01:25

I don't wanna risk anything.. so until I get some kinda word from anet saying they fixed this bug.. I will remain with all slots filled.. ><

SharonC · Sep 06, 2007, 04:48 PM // 16:48

I have to admit I am beginning to wonder what is going on. I just checked my credit card transactions, and discovered credits from NC Soft that equal my purchases of the EotN preorder, and three character slots. The credits are dated 9/4, two days after I found and reported the problem, but also the first business day after I found the problem.

Now I am beginning to wonder if I will have to go through the purchase process again. And if so, how do I get the preorder items which are no longer available in the store, and also not available in my area.

Woodsy

(Who is now banging her head against a wall in frustration, since I will probably get through the wall faster than this problem will be fixed.)

Burning Blade · Sep 06, 2007, 06:33 PM // 18:33

SharonC,

Wow I just checked my Credit Card record and realized I was refunded the amount I purchased the extra slot. The transaction is dated Sept 4th, more or less 1 day I started having the problem. A refund after 2 months of purchase?

I think there is serious problem with their online store system that somehow automatically refunded many orders.

Well since I already got the refund and loose nothing, I am gonna just buy another extra slot.

Hope this get fixed soon Gaile

xcenic · Sep 06, 2007, 06:38 PM // 18:38

wow one problem after other: 1st the gw bigger problem ever, Gwen released!! now character gones?? cant go more dowm!!

Sora · Sep 06, 2007, 07:57 PM // 19:57

Same problem here, I lose access to the Eye of the North Pre-release pack. Then got the refund soon after the problem. I really wish Anet can fix this. Seems like a big problem.

Gaile Gray · Sep 06, 2007, 10:27 PM // 22:27

This issue is related to that explained in detail in another thread. As I said there, the matter involves only a few dozen players, which out of 4,000,000 copies sold really is a small number but if it's your account, it's still a concern, of course!

The issue is being reviewed in each case, and we estimate that all tickets will be addressed by Friday. DO write a support ticket if you are affected. You may wish to look at your credit card to see if you've received a credit or refund from NCsoft over the last couple of days. That would be a good bit if info to relay to Support when you send your ticket.

Lastly, a few accounts were found to possess disallowed keys, that is, keys that were resold. Those accounts cannot be reset. The others will be, and all will be returned to normal. (No loss of items, etc.)

Sorry about this issue!

Burning Blade · Sep 07, 2007, 07:45 PM // 19:45

Update: I got refund as well as the extra char slot back. A free char slot for me yesss!

Basically ANET appologized for mistakenly disabled the extra slot and notified me that I was refunded. To compensate that, they gave me an access key to add another slot for free. Love it!

Those who were having similar problem should have been contacted with solutions by now.

Thanks ANET and Gaile!