Curse

manitoba1073 · Feb 16, 2008, 05:02 AM // 05:02

nope still no points.

NeonXero · Feb 17, 2008, 07:43 PM // 19:43

Still none here.. same screens as in the last page of the thread - I've gotten anywhere from 50+ points in past months, so its hard to believe that none of my guesses were right at all.... Eh well, and I already made the guesses for February. Hope I get some Jan points

Albert Algorn · Feb 25, 2008, 03:33 PM // 15:33

Quote:

Originally Posted by Yichi

/sigh... 3 months in a row.

For February im not even going to bother. Than maybe ill get some points

Me either I just gave up predicting after the first couple months. He would say I won points but couldn't do anything with them?

Pulpulpullie · Mar 02, 2008, 02:57 PM // 14:57

i got tr points before from the xunlai rewards npc, but this time i didn't get eny... hope you fix this...

Dallcingi · Mar 02, 2008, 03:31 PM // 15:31

There was no update saying they added them yet.

Eldin · Mar 02, 2008, 08:03 PM // 20:03

They never even announce when they give them do they?

Also I looked, I KNOW I would've won some points.

Know what's funny by the way? Once I simply made my predictions by adding every guild in the order they were listed (assuming that was the current standings) and got almost maximum points.

Come on ANet...I want Zaishen Keys!

Tyla · Mar 02, 2008, 08:05 PM // 20:05

Yet again....No.

thelastunicorn · Mar 03, 2008, 08:35 PM // 20:35

Has anyone else gotten their tournament point rewards for January?.... I thought they'd be out in the begining of Febuary at the latest, and it's March and they're still not here! I've been checking every few days or so.... and everytime there is an update, but for some reason I haven't gotten any yet!

In case you don't know what I'm talking about, on the official site, if you vote on the gvg battles and 1v1 battles and get some right or close to right, then you win tournament points. You can trade them for stuff like Zaishen keys. (That is what I always use mine for.)

I just wanna know if anyone else got theirs or if anyone knows when they're going to be in?....I don't know who's job it is to do the points or put them in the game, but I wouldn't think it is a big deal to put them in, and this a ridiculous wait.

Lady Violante · Mar 03, 2008, 08:46 PM // 20:46

Maybe you didn't win any?

I Will Heal You Ally · Mar 03, 2008, 08:47 PM // 20:47

yeah I redeemed mine. Still waiting on February though

Tyla · Mar 03, 2008, 08:53 PM // 20:53

I didn't redeem mine for the 2nd month in a row.

But there's another thread for this.

thedeadwalk! · Mar 03, 2008, 08:54 PM // 20:54

I think there was a problem with some people getting theirs, but January's points have been given out.

Gli · Mar 03, 2008, 09:02 PM // 21:02

Maybe today's update? I haven't seen notes for it yet.

thelastunicorn · Mar 03, 2008, 09:08 PM // 21:08

Do you have to get them with the character that you chose to represent your account?

{IceFire} · Mar 04, 2008, 12:47 AM // 00:47

your email you put for the tournament account must match that of your game account, or you don't get points

i misspelled mine and missed a few months

notskorn · Mar 04, 2008, 01:26 AM // 01:26

Quote:

Originally Posted by {IceFire}

your email you put for the tournament account must match that of your game account, or you don't get points

i misspelled mine and missed a few months

thats not true at all, i signed up with a different email and got mine fine last month

Eldin · Mar 04, 2008, 01:28 AM // 01:28

I've gotten mine fine for the past few months, got January's, still waiting on February's.

EinherjarMx · Mar 04, 2008, 02:06 AM // 02:06

didn't get anything

Kiragi Yagami · Mar 04, 2008, 02:12 AM // 02:12

i doubt February's have been given out yet, but thats not the point.

if you havnt gotten your january ones, its either cause of some wierd error at ANET (in which case you should email anet support), or you inputted your email/charactername/accountinfo improperly, and you should change it and hope for the best next month.

Nightwind Of Dwayna · Mar 04, 2008, 02:38 AM // 02:38

So, I've been trying to get this resolved through the NCSoft support team. They utterly failed to resolve my problem and are pointing me towards the "[email protected]" mailbox, but after a week (!) I have yet to get an answer from that box. Have we all tried emailing this box? I still have yet to get January's points, and I have zero confidence that February's will work correctly. Below is my fairly laughable correspondence with NCSoft...

Response (Mandy) 03/03/2008 10:58 AM
Hello,

Thank you for your reply. Unfortunately, we are unable to assist you with this matter as we have no way to verify or modify registration information. We can only recommend you continue trying to reach ArenaNet through the previously provided e-mail address.

We do apologize for any inconveneince this may cause you.

Regards,
The Guild Wars Support Team

Customer (Me) 03/01/2008 03:46 PM
Hi - is anyone out there? I first reported this problem on February 6th. It is still a problem for me. Can someone please assist?

Customer (Me) 02/27/2008 08:31 PM
Hello, I have not yet received a reply to my email. Is it possible for someone in your department to escalate the question I've asked to the tournament team? The email I sent them is titled "[Fwd: Xunlai Tournament House not working [Incident: 080207-000247]]", dated 2/25 @ 4:00PM EST. I have attached the email I sent them.

Response (Mandy) 02/25/2008 06:45 PM
Hello,

Thanks for your reply and for that update.

We have researched this issue in our online Support Center and found an article for you that should answer your question. You can find the article at the following link:

Title: Issue Moved to "Closed" Status
Answer Link: http://help.plaync.com/cgi-bin/playn...ted=1109797882

The Support Center contains the answers to many frequently asked questions and is a good resource for fast answers. The Guild Wars Support Center can be accessed at http://www.plaync.com/us/support/prod_48.html.

Please let us know if you have further questions or need further assistance regarding this issue.

Regards,

The Guild Wars Support Team

Customer (Me) 02/25/2008 06:14 PM
Hello, I have sent an email as requested to [email protected], and I am currently awaiting a response. I would like to request that this ticket remain open - I assure you that I will update the ticket as additional correspondence is received. I want to make sure that the issue is being tracked somewhere, by someone. Thanks again.

Response (GM Sven) 02/25/2008 10:12 AM
Hello,

Thank you for contacting the Guild Wars Support Team.

Unfortunately, we are unable to assist with these Xunlai Tournament issues. We have no way to verify or modify registration information. For assistance with this issue please send an email to (Link: mailto:[email protected])[email protected] with a detailed description of the issue you are experiencing. Someone from the Tournament team should reply to you soon.

Kind Regards,
The Guild Wars Support Team

Customer (Me) 02/23/2008 03:18 PM
OK, Arnold - Thanks. I appreciate your help.

Response (GM Arnold) 02/22/2008 08:25 PM
Hello,

Thank you for contacting the Guild Wars support team again.

I saw that a new help ticket was created that pertains to this original submission of yours, so I am going to add the new information to this original ticket and close the duplicate. I'll also make sure that the rest of the team is aware of the addition.

We ask that you please reply only to this original message from now on (080207-000247) and not the new one (080223-000208). This will help us keep the details of your situation together, and will help assure that we can get back to you as promptly as possible.

We'll contact you regarding your incident as soon as possible.

Regards,
The Guild Wars Support Team

Customer (Entered by GM Arnold) 02/22/2008 08:25 PM
I submitted a support request regarding this earlier and I got a standardized answer - I'm really hoping someone can look into this this time instead of providing a standardized answer. I still have not received my tournament reward points for my Xunlai Tournament Predictions in January. The previous support response amounted to "You'll get them within 30 days", but 30 days have passed and I still don't get the points when I speak to the Xunlai Tournament Agent in game. All my friends have their points.

Response (GM Arnold) 02/06/2008 09:51 PM
Hello,

Thank you for contacting the Guild Wars Support Team.

As indicated in the Tournament House Rules, the prizes will become available within 30 days of the completion of the tournament. The Xunlai Tournament Agent should have prizes available soon. You may wish to check www.guildwars.com for updates on this issue.

If you have any more questions, please let us know and we will be more than happy to assist you.

Regards,
The Guild Wars Game Support Team

Customer (me) 02/06/2008 08:17 PM
Hello, I registered for and used the Xunlai House Prediction tool last month through the Guild Wars website, and I have not received my reward points, although everyone else in my guild has. I used the same email address to register for the Xunlai house this as I use for my in-game account, I have double-checked this, it's "[email protected]". I am positive I registered for and used the site correctly. Can someone please give me an idea as to what is going on with my reward points?

Thanks