Curse

foo · Feb 08, 2008, 01:42 PM // 13:42

Thanks for the comment Gaile, but for the second time, (at least), a bug effects more than just a few players, and you ask us to act ourselves.

Will this problem be solved just for those who open tickets?
With what I've learned the last times I've used that system, I now rather just wait and hope it will be solved globally, like it should.

(last month I got the reward, so I know I did it right, and this month, I haven't).

Snype · Feb 12, 2008, 11:22 PM // 23:22

I didn't get mine for this time either.

I should have gotten 100 according to the points system, and have claimed prizes under the same account for other months, so the information is registered correctly.

Yichi · Feb 12, 2008, 11:50 PM // 23:50

/sigh... 3 months in a row.

For February im not even going to bother. Than maybe ill get some points

trobinson97 · Feb 13, 2008, 12:42 AM // 00:42

Didn't get mine, and I'd be hot about it if I hadn't quit this game.

derc · Feb 13, 2008, 01:51 AM // 01:51

still nothing for me, but it's just a game so I'm not losing any sleep over it

Gaile Gray · Feb 13, 2008, 02:07 AM // 02:07

The system was reported to be as fixed this morning, that's about 7 hours ago. Could you please confirm that you are not getting your prizes? And here's something to think about:

Are you sure you are properly registered? (Check for your confirmation email; perhaps even reset your password through the system.)
Are you certain you earned points this month?
Are you checking the Xunlai Tournament House NPC with the proper account? The points can only be given to the proper account.

Could you let me know if all three are "yes" answers?

derc · Feb 13, 2008, 02:18 AM // 02:18

I know I'm properly registered, just voted on more just an hour ago. Not sure if I earned points, and I have my account registered under the main character I play (gotten rewards the past 2 months with her).

UnKn0wN415 · Feb 13, 2008, 02:19 AM // 02:19

Quote:

Originally Posted by Gaile Gray

The system was reported to be as fixed this morning, that's about 7 hours ago. Could you please confirm that you are not getting your prizes? And here's something to think about:

Are you sure you are properly registered? (Check for your confirmation email; perhaps even reset your password through the system.)
Are you certain you earned points this month?
Are you checking the Xunlai Tournament House NPC with the proper account? The points can only be given to the proper account.

Could you let me know if all three are "yes" answers?

all 3 yes...

should have gotten the min of 25 points...

Gaile Gray · Feb 13, 2008, 02:25 AM // 02:25

Andrew was just saying that as far as he knows, the ability to vote does not necessarily mean that you are properly registered or that the Xunlai Tournament House is properly synched with your account. We'll find out more, and if the pages on the website need changing, we'll do that.

I want to let you know that I'm not trying to pass the buck on this, or deny that there may be issues. But when we test the system and it works properly, or when someone swears "Yes, I'm registered" and we take the time to check and no, they've never registered, I have to ask these questions.

I've requested a meeting tomorrow with the people involved in the system. We want to make sure that things are functioning properly and that we have a system in place to help when things don't work as they should. We'll get more details and share them as soon as we have that info. Thanks for your patience.

Neo Nugget · Feb 13, 2008, 02:26 AM // 02:26

Just curious, but does it say how many you have won on the tournament page?

My first time using this for reward points was last month, only other time was for the wintergreen weapons.

Andrew Patrick · Feb 13, 2008, 02:36 AM // 02:36

To elaborate, you need to make sure your account is registered in game, not just through the Xunlai Tournament House. You need to speak with Tolkano [tournament] in your guild hall or the GToB and choose one of your character names as your "account name." If you open your "H" screen, switch over to account, and you do not see one of your character names listed on that page (you may have a message that says "you need to unlock the Hero Battles outpost to participate in hero battles") your account is not registered.

If you have not received your points, please speak to Tolkano, click "register your account" and see if one of your character names has "account name" next to it. If not, your account is not registered yet and you cannot receive any reward points until it is.

Almost every report of missing points we receive turn out to be one of three things: The account was not registered through Tolkano, the Xunlai House and In-Game accounts were not properly linked together, or the player in question was mistaken that their predictions were correct. Please make sure none of these apply to you, and of course, we will be following up on these reports.

MisterB · Feb 13, 2008, 02:37 AM // 02:37

Quote:

Originally Posted by Neo Nugget

Just curious, but does it say how many you have won on the tournament page?

My first time using this for reward points was last month, only other time was for the wintergreen weapons.

I don't think it does. There is a chart listing the prize rewards based on the number of "points" awarded, as well as an explanation of the point system in the Xunlai House. You just have to compare your choices with the actual winners, and determine the points from that.

On topic, I've received my reward points for the past 3 months. Prior to that, I had my Xunlai Tournament account incorrectly registered to the wrong email.

derc · Feb 13, 2008, 02:40 AM // 02:40

Guess I was mistaken on my predictions then. Oh well.

Age · Feb 13, 2008, 02:41 AM // 02:41

This is all for hero battles not placing a bet on GvG tourney as I thought?

Yichi · Feb 13, 2008, 05:30 AM // 05:30

Quote:

Originally Posted by Gaile Gray

Could you let me know if all three are "yes" answers?

I had answered all the "Yes" the last time this thread was brought up with the december points. As well as with the november points. Yet I can still screenshot it for you that it keeps telling me I need to register my Account which I find a little off since it has been this ever since the guy was introduced:

but yet I will still get this message:

but yet i can still log in here:

manitoba1073 · Feb 13, 2008, 05:49 AM // 05:49

Quote:

Originally Posted by Yichi

I had answered all the "Yes" the last time this thread was brought up with the december points. As well as with the november points. Yet I can still screenshot it for you that it keeps telling me I need to register my Account which I find a little off since it has been this ever since the guy was introduced:

but yet I will still get this message:

but yet i can still log in here:

Exactly the same for me yet I got points last month so its not like im not registered. I tried both my accounts.

trobinson97 · Feb 13, 2008, 05:56 AM // 05:56

Quote:

Originally Posted by manitoba1073

Exactly the same for me yet I got points last month so its not like im not registered. I tried both my accounts.

Same exact screens for me. I got them last month too.

sagilltwins · Feb 13, 2008, 07:35 AM // 07:35

still waiting on my reward points...

XiaoTheBlade · Feb 13, 2008, 07:57 AM // 07:57

I got mine, used them to unlock armor, but now the armor has gone from the menu. Do you only get them for a week or somethin?

Fox Mulder · Feb 13, 2008, 08:02 AM // 08:02

We're into Feb predictions, where are my Jan ones so that I can check myself, apparently that's the only way I'll find out, if I'm owed any points! The only thing I did was provide a different e-mail address from my account name when the register page asked for one. Before anyone jumps on me, I did provide my CORRECT account name just a different e-mail. BTW Players are not getting points who have gotten them in the past. What's up with that?