Curse

Cale Roughstar · Oct 20, 2008, 02:45 AM // 02:45

Quote:

Originally Posted by FrAnt1c²

It's guildwars itself for sure, never seen 3 people in the same party dc at the same time, while still being connected on vent tbh, so we know for sure its not our internet connection, nor our computers.

During the last double HA weekend, every single member of our party DC'd at one point during an underworld match, and on two occasions, three at once (and they all came back at once as well). The rage on vent was epic.

Then, to top it all off, we won the match. The lulz on vent were epic.

However, that was double HA. As of recently, I have been getting a few err7's here and there, which is weird, because I NEVER err7.

pumpkin pie · Oct 20, 2008, 04:17 AM // 04:17

Its even more frustrating when you get a super lag, can't do a thing as you watch the flags of your foes in alliance battle grew and their points gets higher, this has happens quite a few times luxon laggin while kurziks wins and kurziks laggin while luxon wins, i've notice this at least 4 times now, twice yesterday, i can't move but the opposition's points keep on growing. Another time was a couple of weeks ago, also in alliance battle, the opposition is basically "sitting duck" they really just stand there not responding at all, easy kill.

its lol but its not good for the game if this keep up.

FYI
the guild wars server that I was on when the yesterday incident happes was as follow: in the waiting area starts with 206.xxx, in the battle it was 216.xxx the one in the battle is the problematic one. 206.xxx only lags when you are returning from the 216.xxx server.

XiaoTheBlade · Oct 20, 2008, 06:16 AM // 06:16

I think that with this economic hiccup, lots more people are using the internet for everything because it's cheaper. My internet service has been very very slow and keeps going down ever since like 2 or 3 weeks ago.

Also GW are probably using less servers than they used to.

FrAnt1c² · Oct 20, 2008, 11:50 AM // 11:50

I play on my university connection, which is supposed to be the fastest in the country, so no.

the_jos · Oct 20, 2008, 12:12 PM // 12:12

Quote:

Originally Posted by FrAnt1c²

It's guildwars itself for sure, never seen 3 people in the same party dc at the same time, while still being connected on vent tbh, so we know for sure its not our internet connection, nor our computers.

Wrong.
If it was guildwars then the entire team should d/c and not just 3 of you.

The most likely suspect is a device (router) or series of devices between A-nets datacenters and your computers.
Vent has seperate servers which are located somewhere else, so the route to get to those machines is also different.

Look at the internet as a large mesh.
The closer you are to a certain point, the less possible wires you can cross (given you want a minimum number of steps to get there).
Now we take a pair of scissors and we remove a couple of knots in the mesh.
Meaning to reach the point you need to alternate your 'route' and it might take longer.

Now if all those routes were highways and having traffic and all of a sudden some routes fail, the remaining routes will get busier.

However, it looks like the above scenario isn't the case.
It would mean general slowdown and not the 'spikes' many players refer to.
Spikes mainly indicate that your computer was not able to receive the datapackets from the server in time or it's datapackets didn't reach the server in time, causing a time-out and resend of the packets.
This could be due to a single device somewhere on the internet that is working correct for 99.9% of the traffic and just drops 0.1% of the GW-traffic. However, since there is a constant stream of packets you will notice it if this happens. And it's out of A-net's reach and very hard to pinpoint.
That's why they ask for diag and traceroute and stuff like that.

And to A-net's standard report that it's 'your' computer.
To be honest, chances are much higher this is the case (from a support perspective). From the 1000 calls they might get 100 are related to faulty network devices, 900 to computer problems. Saying "it's your computer" might not be true in your case, but it is in 9/10 of the cases.
Therefore, provide as detailed information as you can in support tickets.

To give an example from my own recent experience.
I had a few minor GW lag/stalling problems besides the lag-spikes and moving my wireless access point about one meter solved this.
I noticed my game would stall a little the moment the signal strenght moved from 'excellent' to 'very good'. Or from 'very good' to 'good'. On those GW had no problems at all, only on the change. My access point was probably just losing some packets due to interference or standing too close in a corner.
There were no problems with downloads, regular internet usage or the occassional youtube video, just in GW which seems to be more sensitive to packet-loss.

Hope this helps getting some insight.

Pucca · Oct 20, 2008, 01:41 PM // 13:41

Something odd happened in RA like a week ago. After winning one match beforehand, me and my team rotated to a new map; however, two of them never made it past the loading screen. Even more odd is that on the opposing team, two of their players didn't load either!
But that was a one off thing. Anyways the server lag I noticed have been dramatically increased for some reason. I would get lag walking in explorable areas which is usually rare, not to mention PvP lag and rubber-banding.

Stuart444 · Oct 20, 2008, 03:47 PM // 15:47

Quote:

Originally Posted by Chthon

The other thing you have in common is that all of your connections go through alter.net's routers in California. And all of you who aren't in Australia, New Zealand, or East Asia have in common connections that go through Level3's routers on the way westward across North America. Like I said before, if you look at a pingplot, you'll see that Level3 is clearing having bad problems right now, and alter.net is having some problems too. A-net's servers don't seem to be adding any abnormal latency or packet loss above and beyond what's already incurred just getting to the final alter.net router before them. Now, I do certainly agree that a-net's support is often rude, and almost always clueless about connectivity issues, and infuriating in their mindless insistence that every problem is always on the user's end despite all evidence to the contrary, but, in this particular case, it seems that they are correct that it's not a problem they caused or can fix.

hmm, that does make alot of sense, although I think Anet could research the problem just so they can tell the people contacting them. Just because of how many people are having problems.

in any case, I hope it gets fixed soon

Painbringer · Oct 20, 2008, 05:49 PM // 17:49

DNS server connection issues (GUILD WARS ONLY) all weekend. For some reason it would pause for about three minutes on intial connection. touch and go lag during game play

super strokey · Oct 20, 2008, 08:49 PM // 20:49

Probably has to do the game losing servers as the company is no longer paying for them so the game is having issues because of that.

bwillcox · Oct 20, 2008, 08:51 PM // 20:51

Quote:

Originally Posted by Chthon

The other thing you have in common is that all of your connections go through alter.net's routers in California. And all of you who aren't in Australia, New Zealand, or East Asia have in common connections that go through Level3's routers on the way westward across North America. Like I said before, if you look at a pingplot, you'll see that Level3 is clearing having bad problems right now, and alter.net is having some problems too. A-net's servers don't seem to be adding any abnormal latency or packet loss above and beyond what's already incurred just getting to the final alter.net router before them. Now, I do certainly agree that a-net's support is often rude, and almost always clueless about connectivity issues, and infuriating in their mindless insistence that every problem is always on the user's end despite all evidence to the contrary, but, in this particular case, it seems that they are correct that it's not a problem they caused or can fix.

Well, for the past 3 weeks or so I have, for the first time in over 3 1/2 years, begun experiencing pretty serious lag and often disconnects (took me about 5 reconnect attempts over a 10 minute period yesterday to continue a mission).

I live in Austin, TX, and when I do a traceroute to the GW server that I was on (or trying to be on, that is) at the time my packets never leave the Austin area, as they are going to NCSoft here in Austin (a total of 8 hops). I don't know where the problem is, but if I had to guess I'd say it looks like some kind of networking issue that's pretty close to the NCSoft servers (perhaps the same room).

Painbringer · Oct 20, 2008, 09:28 PM // 21:28

With all the increased traffic on the internet (mobile/tablets/laptops/etc...) can the infrastructer keep up with the demand? My guess is it is having hicups

Regina Buenaobra · Oct 20, 2008, 11:32 PM // 23:32

We realise that players who have already submitted Customer Support Tickets may be frustrated with the connectivity problems, and we apologize for the impact this has on your game play. Customer Support asks that people continue to submit tickets, as this will allow them to aggregate individuals' data so they can do some research into whether there is a pattern to the problems, whether this problem is on our network, technical issues with service providers, whether it is a network problem taking place along the route from your computer to our servers, or something else.

Thanks.

Chthon · Oct 21, 2008, 01:47 AM // 01:47

Quote:

Originally Posted by bwillcox

Well, for the past 3 weeks or so I have, for the first time in over 3 1/2 years, begun experiencing pretty serious lag and often disconnects (took me about 5 reconnect attempts over a 10 minute period yesterday to continue a mission).

I live in Austin, TX, and when I do a traceroute to the GW server that I was on (or trying to be on, that is) at the time my packets never leave the Austin area, as they are going to NCSoft here in Austin (a total of 8 hops). I don't know where the problem is, but if I had to guess I'd say it looks like some kind of networking issue that's pretty close to the NCSoft servers (perhaps the same room).

Errr... the US game servers are in LA...

Kashrlyyk · Oct 21, 2008, 02:01 AM // 02:01

Quote:

Originally Posted by Regina Buenaobra

We realise that players who have already submitted Customer Support Tickets may be frustrated with the connectivity problems, and we apologize for the impact this has on your game play. Customer Support asks that people continue to submit tickets, as this will allow them to aggregate individuals' data so they can do some research into whether there is a pattern to the problems, whether this problem is on our network, technical issues with service providers, whether it is a network problem taking place along the route from your computer to our servers, or something else.

Thanks.

How about "EVERY WEEKEND"? That pattern enough?

FrAnt1c² · Oct 21, 2008, 02:08 AM // 02:08

Quote:

Originally Posted by the_jos

Wrong.
If it was guildwars then the entire team should d/c and not just 3 of you.

No you, as far as I know, Dunkoro, Olias and his npc friends cant dc, so yes, we all dc'ed while still being connected on vent. And yes, the cause was the gw server...

wilebill · Oct 21, 2008, 03:14 AM // 03:14

Shenbear, my ISP is not limiting me. My total download per month is well under 15 gig, and I have premium broadband service, internet only. I test the speed regularly.

Further, when GW has gotten really laggy, I have played another online game. No lag there. So, let us not automatically whitewash ANet and too the problem in the laps of the ISPs or onto the Internet Backbone.

The lag problem is real. Whatever the cause, I think ANet should put us in the loop and tell us what they are doing about it.

cyvil · Oct 21, 2008, 12:48 PM // 12:48

I am one of the ten people that submitted tickets. I have experienced significant, consistent lag for the last two to three weeks. I keep pingplotter open on my second monitor, and see no correllation between my hops and the lag I experience. I average 20-25 ms per hop, with minimal (<2%) packet loss between me and the GW servers. I do not experience these problems either on vent, or CoD4. I understand the need to check out everything on my end first, but it is extremely frustrating to be asked to do the same thing over and over again, with a 24 hour delay built in to boot. Even if the problem is at my end, and I do not believe that it is, it will take weeks for GW support to sort this out. Aside from the lag, I think the complaint I have is that support seems to draw the process out as much as possible by request one system check at a time. Give me the list, I can handle it.

On a related matter, can someone point me in the direction of the GW list for error copes, I received 007, 019 and 021 each a few times last night.

SpiritThief · Oct 22, 2008, 07:33 AM // 07:33

I just been getting tons lagg all of sudden now. Pings as high 1k-5k wtf is that? I live in the US, i'm on US servers. Every Source game I play when I play in US servers I ping from 5-50. Lost a survivor whatever, I can live with that kinda wanted to play the game instead of farm anyway. But can't play the game now, everything is skippy, in an instance by myself...

Maybe they should start doing a weekly maintenance like the rest of the world?

fireflyry · Oct 22, 2008, 10:00 AM // 10:00

These threads usually turn into:

"Your PC is at fault!!!"

"No it's not!!!"

Personally the trend is blatantly obvious.Most of my alliance regularly complain about lag spikes now as do the majority of people I team with in PvP.They aren't retarded and regularly maintain their gear.

This lag frequency hasn't occurred before, at least in such density.

As with 99% of everyone else who has noticed it.....every single other online game I play runs as good, if not better, than it ever has.

The user is not at fault here.

Period.

Quote:

Originally Posted by zwei2stein

GW is declining and it's easier to just log off and so something else and not bother with support (or such threads like this).

Agreed.

cyvil · Oct 22, 2008, 01:14 PM // 13:14

With the help of GW support, I think I may have found an answer to my problems with lag. It seems that one of three services may be a culprit - MScard service, Logitech Blue Tooth, or Remote Desktop. I have some more tinkering and testing to do to know for sure. My guess is that my problem is related to remote desktop, as that was installed relatively recently. With these three services off, the lag is not gone entirely, but it is no where near the problem it was before.

My question though, assuming the problem is with one of these three services (probably remote desktop), is why does GW lag, but none of my other network intensive apps? Certainly most people have remote desktop installed, what part of GW could conflict with remote desktop?