Curse

pumpkin pie · Jul 01, 2009, 11:24 AM // 11:24

What do you think this is: Embeded Customer Service?

Aussie Boy · Jul 01, 2009, 11:33 AM // 11:33

Quote:

RightNow® Technologies (NASDAQ: RNOW) today announced it received Beagle Research Group's 2006 CRM WizKids Award for a highly innovative and effective implementation of its on demand CRM solutions by interactive gaming leader NCsoft®,

Wait what an award 3 years later? or am i missing something.

pumpkin pie · Jul 01, 2009, 11:37 AM // 11:37

3 years? so where is it?

upier · Jul 01, 2009, 11:39 AM // 11:39

Quote:

Originally Posted by Aussie Boy

Wait what an award 3 years later? or am i missing something.

Also check the info regarding NCSoft:

Quote:

. The company launched two massively multiplayer titles on the same day in 2004, Lineage® II and City of Heroes®. In April and October of 2005 the company launched hit games Guild Wars® and City of Villains', respectively. NCsoft also expects to launch another massively multiplayer title, Auto Assault®, in the spring of 2006.

EDIT:
OHHH!
Check the date:
On Demand CRM Helps Interactive Online Gaming Leader Achieve Global Success and Save $1 Million
Bozeman, Mont., Thursday, January 19, 2006

No idea why it was posted on this site 3 years later.

Helix Dreadlock · Jul 01, 2009, 03:41 PM // 15:41

Procrastination

12 chars lol

4thVariety · Jul 01, 2009, 04:02 PM // 16:02

woot? A tool, so support can tune into the chatserver of a game? now if that ain't innovation, I do not know what is.

*smack head on table*
success, another innovation

MithranArkanere · Jul 01, 2009, 04:30 PM // 16:30

Remember that NCsoft it's just a distributor for GW.

I don't think many things NCSoft gets for his games would be added to GW. Like that chat servers or this.

Grunntar · Jul 01, 2009, 06:21 PM // 18:21

RightNow Technologies makes the engine for NCSoft's KnowledgeBase: http://help.ncsoft.com/. I don't quite get how the technology is "embedded" into any NCSoft-related products, though... Sounds more like marketing spin.