Curse

Axeman002 · Dec 29, 2009, 01:16 PM // 13:16

my mates just had his NCsoft account hacked...bye bye aion account and GW account...he is not pleased.....

Mercesa · Dec 29, 2009, 01:27 PM // 13:27

Yep.. Just got hacked on Guildwars, Great..

BuD · Dec 29, 2009, 05:02 PM // 17:02

Quote:

Originally Posted by pumpkin pie

This thread reminds me of something, that maybe should be looked into by ArenaNet.

NCSoft support Webpage. anyone ever send a support ticket to NCSoft Support and has key in their Character's Name will have they Character's nane and account tie together

Theres no asterisk next to that box...meaning its not required & is optional.

ThunderStruck · Dec 29, 2009, 07:01 PM // 19:01

Well this is too late for me... I already got hacked, and now they keep resetting lots of my passwords to OTHER accounts (Steam and WoW are the notable ones).

Arduin · Dec 29, 2009, 07:24 PM // 19:24

Quote:

Originally Posted by ThunderStruck

Well this is too late for me... I already got hacked, and now they keep resetting lots of my passwords to OTHER accounts (Steam and WoW are the notable ones).

I sure hope you were not using the same email a addresses on all those services. WoW, GW and Steam aren't related at all.

If not, you probably have a keylogger, which is a sure way of getting all your gaming accountnames and passwords.

Tullzinski · Dec 29, 2009, 07:34 PM // 19:34

Quote:

Originally Posted by Axeman002

my mates just had his NCsoft account hacked...bye bye aion account and GW account...he is not pleased.....

I am curious on this one. Was this after the new character name requirement? Has the GW account been cleaned out or is it just an assumption? Any more information on it?

Axeman002 · Dec 29, 2009, 08:15 PM // 20:15

Quote:

Originally Posted by Tullzinski

I am curious on this one. Was this after the new character name requirement? Has the GW account been cleaned out or is it just an assumption? Any more information on it?

he has been living on aion for the past 3 weeks..so it may have been before this update.

he went to go on aion yesterday but couldnt...eventually when he got on all his chars were stripped and deleted...tried GW and it was the same.

Chthon · Dec 30, 2009, 02:54 AM // 02:54

Quote:

Originally Posted by Axeman002

he has been living on aion for the past 3 weeks..so it may have been before this update.

he went to go on aion yesterday but couldnt...eventually when he got on all his chars were stripped and deleted...tried GW and it was the same.

I'm curious about the same thing. What was the date on his hey-your-NCSoft-password-got-reset e-mail?

I'm really hoping that his NCSoft account was compromised before the GW security question was added... or that your friend's an idiot who did something to contribute to getting hacked, one of the two. Otherwise, we may not be out of the woods yet....

Axeman002 · Dec 30, 2009, 10:48 AM // 10:48

it was his NCsoft account he hasnt been online since (he raging) so i dunno much more to tell really.

it maybe they fleeced his GW account a while ago (he hasnt been on gw for about 2-3 months)...then tried again and seen Aion and thought...$$$ and pulled that apart...but he said it was deffo his NCsoft account that was hacked.

(there was 3 people in his Aion guild got hacked via NCsoft)

pumpkin pie · Dec 30, 2009, 12:40 PM // 12:40

Quote:

Originally Posted by BuD

Theres no asterisk next to that box...meaning its not required & is optional.

before the new "security question" when ever I send a ticket it always accompanied by a character's name, now I will definitely not put my character's name there.

The point of my post is for ArenaNet and NCSoft to clear out all the previous support tickets that is accompanied by a character's name and not leaving it on the webpage waiting for them to get hacked. Not to argue with random people on the forum. If they WOULD JUST LISTEN AND STOP DENYING EVERYTHING, things would probably not be this bad at this point.

Quote:

Originally Posted by Chthon

I'm curious about the same thing. What was the date on his hey-your-NCSoft-password-got-reset e-mail?

I'm really hoping that his NCSoft account was compromised before the GW security question was added... or that your friend's an idiot who did something to contribute to getting hacked, one of the two. Otherwise, we may not be out of the woods yet....

If that account was compromised before the GW security question being added, then what is the use of the security question? and if it was compromised after the secuirty question was added, SAME QUESTION, What is the use of the security question being added?

Enon · Dec 30, 2009, 12:52 PM // 12:52

Quote:

Originally Posted by pumpkin pie

The point of my post is for ArenaNet and NCSoft to clear out all the previous support tickets that is accompanied by a character's name and not leaving it on the webpage waiting for them to get hacked.

I might be wrong, but the actual ticket one creates isn't publicly available, is it? And even if that is the case, I highly doubt they add both Account Name and Character name to a public available ticket.

pumpkin pie · Dec 30, 2009, 01:01 PM // 13:01

Its not publicly available, but i could login to the NCSoft support webpage to view them. Don't you think in the case when their webpage got hacked that all those information will be seen by hackers ?

why not just in case of the unforseen, delete them!

Riot Narita · Dec 30, 2009, 02:15 PM // 14:15

Quote:

Originally Posted by pumpkin pie

Its not publicly available, but i could login to the NCSoft support webpage to view them. Don't you think in the case when their webpage got hacked that all those information will be seen by hackers ?

why not just in case of the unforseen, delete them!

Good point.

If the NCsoft master account is compromised, and that lets them see your support tickets - including character names - then the new security question won't stop them robbing you.

Unless you change the names of those characters, or delete them.

I've never filled in a support ticket... can you see them using NCsoft master account? This is critical!
If so, can you edit out the character names? Because otherwise...
...there will STILL be a lot of people at risk from the NCsoft master account

Although I have no support tickets to worry about, I actually bought character renames for all IGN's I'd posted on forums in the past. Just as a precaution O_o

Axeman002 · Dec 30, 2009, 04:30 PM // 16:30

Quote:

Originally Posted by Chthon

I'm curious about the same thing. What was the date on his hey-your-NCSoft-password-got-reset e-mail?

this is when he first post on forum 28-12-2009 03:17 to tell the guild.

June Bug · Dec 30, 2009, 04:40 PM // 16:40

I've changed my password for both the NCsoft account and my GW account. God, I hope I don't get hacked, these last few months I've accumulated some things precious to me, and I'd be very sad if they were lost.

By the way, in a fit of panic, the first time I wanted to change my password, I used the "reset password" function instead of logging in and changing it there (which I did later). I never recieved the e-mail with the new password, tho. I hope the password doesn't reset itself out of the blue now.

Chthon · Dec 31, 2009, 04:24 AM // 04:24

Quote:

Originally Posted by pumpkin pie

If that account was compromised before the GW security question being added, then what is the use of the security question?

The hope is that the NCSoft account was compromised and the GW account was emptied out BEFORE the security question was added, and the owner was so busy with Aion he didn't notice till later.