Curse

II Lucky Charm II · Jan 14, 2010, 09:10 AM // 09:10

Quote:

Originally Posted by YunSooJin

they have college degrees. your sarcasm would be funny if it was .. funny

/wrist

I'm sure anyone can get a college degree nowadays. You only need to perform at a satisfactory level (2.0 - 3.0 GPA on a 5.0 GPA scale, which is pretty damn low). More talented people are better off working for Blizzard. Maybe that's why World of Warcraft has more players than Guild Wars even though it's pay-to-play.

By the way, I assumed that they don't have college degrees because it took their programmers and support team a whole 1 month to fix a bug that is so simple. I even took the trouble of explaining the bug in a step-by-step guide (it was so simple that a caveman can do it) to carry out the bug. Now, anyone with a college degree would have solve the problem immediately without further responses from me.

The Guild Wars team should get their acts together and stop embarrassing the company. When you lose the customers' trust, it's pretty damn hard to gain it back.

Here's a an interesting quote:
"Look back over the past, with its changing empires that rose and fell, and you can foresee the future, too." - Marcus Aurelius

Shasgaliel · Jan 14, 2010, 09:23 AM // 09:23

The level of the support group is adequate to the level of support inquiries in my opinion.... You know you do not need university professor to deal with 13 year olds, actually another teenager would communicate much better with them and so it goes....

II Lucky Charm II · Jan 14, 2010, 09:33 AM // 09:33

Quote:

Originally Posted by Shasgaliel

You know you do not need university professor to deal with 13 year olds, actually another teenager would communicate much better with them and so it goes....

Having a university professor doing the Guild Wars' support work would be a misuse of labor. This is why communist countries are worse off compare to democratic countries. Back to OP's issue, a teenager will more likely to make mistakes like the one mentioned in the OP's post. A well-educated adult is fit for the job.

Shasgaliel · Jan 14, 2010, 09:48 AM // 09:48

You know that several of the educated emigrants from communist countries actually do this kind of work in so called democratic countries? There is joke coming from communist country: What says maths professor to physics professor? Hamburger and fries please....

I think they need more common sense not really and education....

karlik · Jan 14, 2010, 11:36 AM // 11:36

In all honesty I doubt support people we talk to have a degree. I did tech support for a very large software company (I can say with all certainty that everyone here has at least of their programs). I started in '95 and worked there 7 years. Nobody in the first or second tier of support had a degree. In fact, the company originally referred to us as "support engineers" but a group of real engineers hired a lawyer and made 'em stop.

Now when you call 'em for help you get some guy in India.

JR · Jan 14, 2010, 11:49 AM // 11:49

The issue has now been dealt with, so it's time to close this down.