Curse

The Drunkard · Jan 20, 2010, 10:01 PM // 22:01

Quote:

Originally Posted by Highlander Of Alba

Well the Guys are trying you have to look at the big picture here..

The main thing that happened was when Aion got launched they were inundated with Bots .gold sellers ect.

This is a Joint Statement concerning all games under the NCSift umbrella ..not only GW..

There message although does not assist ones who have been attacked or buying things from other sources..namley gold sellers in Aion./Bots /Powerleveling...note the 3 parts its mainly Aion

So guys they have came out and made a statement,...you know what this all died down until we see the release of a statement by NCSoft not Arenanet

But what statement are they presenting? All I see from this is that NCsoft feels that they weren't responsible for any of the hacking incidents and it was the players fault for their negligence of account security. They also decided that they were going to change their security to make players feel safer, though I take it as an insult from the tone in the rest of the statement.

Diana Belevere · Jan 20, 2010, 10:05 PM // 22:05

So..They're denying what people have actually proven? :| I'm pretty sure people around here wouldn't lie about account security and problems with the website. Honestly, what would it get them if they did? :|

So anyone feel inclined to write to Kotaku, but I'm guessing they'll side with NCSOFT and completely the email completely. What do you guys think?

I really wish Anet would find a way to break away from NCSOFT. *sigh*

Karate Jesus · Jan 20, 2010, 10:14 PM // 22:14

Quote:

Originally Posted by Illfated Fat

Of course articles such as Jennings' will contain some sort of 'political' agenda, but in the grand scheme, the intent comes from a good place. They hear us - heck - they even quoted one of us. Our words are not going unread. True, we can point fingers at mistakes, but they can also do it to us (yes - I'm looking at all you people who leave your account open to vulnerabilities).

I think the people on Guru have a right to feel at least a little upset. The author of the article goes out of his way to point out the Guru thread (w/o naming it) and then say that it was completely falsified.

I'm glad that we're being listened to. That's nice, but it doesn't change the fact that he basically called all of us liars.....

Gennadios · Jan 20, 2010, 10:23 PM // 22:23

Quote:

Originally Posted by Karate Jesus

I'm glad that we're being listened to. That's nice, but it doesn't change the fact that he basically called all of us liars.....

Check out the link to the Aion forum that Gigashadow posted on page 1.

If anything it caps, bolds, and underlines the fact that Koreans have inept customer service, utterly condescending PR, and NCSoft in general is a shit company.

Don't take it personally, NCSoft is like a kid /w turrets. It can't help itself. Believe what it does, not what it says.

Enon · Jan 20, 2010, 10:29 PM // 22:29

All I saw was a big wall of a text with a finger pointing towards me, while it should be pointing in the other direction.

**cosyfiep** · Jan 20, 2010, 10:34 PM // 22:34

just remember folks, that ncsoft is the SAME company that will be bringing to you guildwars 2 (through anet, though they will still be doing the 'security' etc)......no doubt their customer service, security etc WILL NOT CHANGE anytime soon----so we can all speak to them where it counts----the wallet!!!!!!

we are just a bunch of idiots

, however, we BUY the product and we can decide if we want to throw our money at a company who treats us this way, or take our business elsewhere (remember the thread where someone looked up the BBB report on ncsoft???? they have one of the worst rating possible)...

Karate Jesus · Jan 20, 2010, 10:38 PM // 22:38

Quote:

Originally Posted by Gennadios

Don't take it personally, NCSoft is like a kid /w turrets. It can't help itself. Believe what it does, not what it says.

I believe you meant Tourette's, which normally manifests itself in a physical tick rather than a vocal one.

And I wasn't planning on buying GW2 anyway, so NCSoft slapping us in the face doesn't really bug me all that much. I do think it's funny, but that's about it.

Actually, it's also pretty hilarious that half the wikipedia entry for NCSoft is about their controversies and poor customer satisfaction (http://en.wikipedia.org/wiki/NCsoft)

Btw, if anyone wants to start a petition to boycott GW2 unless Anet leaves NCsoft, then I'm more than ready to sign up. I'd buy GW2 if NCsoft wasn't involved, but watching how this has played out over the years makes me less than enthusiastic to buy another NCsoft game.

MisterB · Jan 20, 2010, 10:43 PM // 22:43

Quote:

Originally Posted by Karate Jesus

he basically called all of us liars.....

Not entirely. He said we were in error, and that

Quote:

no critical vulnerabilities had been demonstrated or identified, but our security team continues to research, to monitor closely, and to implement security improvements to address any potential weaknesses raised.

There is a difference between calling someone a liar and saying someone is in error. A liar knows the statement they make is false. It may be slight, but the difference is there.

Read between the lines of that quote. Bolded emphasis on the relevant bits. Don't expect an admission of fault, but they don't completely deny all security vulnerabilities. Or maybe I'm reading it wrong.

edit: The use of the word "critical" before vulnerabilities and the use of "potential weaknesses' is what I am referring to here. These adjectives are qualifiers, or at least that is the way I read and interpret them.

Faer · Jan 20, 2010, 10:46 PM // 22:46

Quote:

Originally Posted by Deviant Angel

Changes coming in the next few months? Some of the things we ask for, like email confirmation before changing passwords, shouldn't take months.

They must first hire people they are sure can do the job. It is no secret that the web development teams at NCSoft and their subsidiaries are less than amazing at what they do. From ArenaNet not understanding simple vBulletin settings to NCSoft breaking their code in a way that allows you to randomly access the accounts of others, it's clear that there is a shortage of knowledgeable employees in somebody's department. The art and design teams may be great, but the web developers are a joke.

Saph · Jan 20, 2010, 11:06 PM // 23:06

This seems like one big blame game to me. Everyone is pointing fingers, yet no one is willing to say "Yes, we screwed up majorly". And on that note, I hardly think a mass amount of players had a brain fart that allowed so many accounts to get hacked around the same time. It's not adding up, not at all.

Lord Dagon · Jan 20, 2010, 11:18 PM // 23:18

i agree w/ what alot of people are saying here,, i feel like i just got hit upside the head for doing something wrong... You shouldnt feel that way after you get a "comfirmation" from a company. And, i think its just wrong they can blantently just say preety much that we all lied about getting into other people's accounts from THEIR website. Its preety much like saying "well we looked into this matter but we didnt find anything in our 10min search so, by defult, your all wrong." its just not right. Its exactly like them saying(although on a much less severve scale) that their servers dont cause lag spikes. WE all know that it isnt entierly all their fault but we know alot of the time it is, yet they refuse to even acknoledge this as a fact. So thanks NCsoft, i enjoyed getting called a liar by your paralegals. It was really fun, glad i could give you that great feeling like you got something done(especially since ive had the game since it first came out).

Winterclaw · Jan 20, 2010, 11:22 PM // 23:22

Quote:

Originally Posted by Theocrat

They must first hire people they are sure can do the job. It is no secret that the web development teams at NCSoft and their subsidiaries are less than amazing at what they do. From ArenaNet not understanding simple vBulletin settings to NCSoft breaking their code in a way that allows you to randomly access the accounts of others, it's clear that there is a shortage of knowledgeable employees in somebody's department. The art and design teams may be great, but the web developers are a joke.

That.

Good employees require good pay/benefits. Good programs require good QA. Good QA requires a committed management and not being the low people on the corporate totem pole.

In other words NCsoft would have to do a lot of expensive internal changes.

Black Metal · Jan 20, 2010, 11:42 PM // 23:42

That GSU message was nothing more than a glorified version of the login messages stating not to use 3rd party software, don't fall for phishing attempts, etc etc. Pretty tired stuff in light of what we know to be proven and true (that the recent deluge of account thefts are due to NCSoft security holes). And again we, their paying customers, have been cast as idiotic children.

Also we can see Regina for who she is: a schill for corporate hq, not our advocate. But we already knew that.

So despite this trumped-up press release-esque GSU garbage, it's more of the same: denials, blame-shifting, and ass covery.

edit: vv LOL at Cluebag vv

Cluebag · Jan 20, 2010, 11:43 PM // 23:43

Hmm, was I dreaming, or didn't I read somewhere that Linsey's account was compromised as well?

Quote:

Originally Posted by Mr. Condescending NCSoft GM Man

So how you can protect yourself from the sort of constant attacks that we've been seeing?

Many of you reading this letter are experienced online game players. You've heard the "don't do this" and "don't click that" and "don't run that thing" warnings over and again, you're not dumb, you'd never get your account stolen simply because you know better.

You're wrong. I know this because I know many people who thought they knew better--people who work in the gaming industry, and have done so for years, and still tried to log in one day and found their password changed and someone else logged into their account cleaning out their inventory.

Don't share your password with anyone.Don't let your friends log in to your game account.
Don't use bots. Ever.
Don't buy in-game money.
Don't use power-leveling services.
Don't run programs designed by third parties for use with our games.
Beware of phishing.
Beware of keylogger links on forums.
Protect your system.
Don't use the same password for your game account that you use on Internet forums.

You hear that Linsey, you big dummy? Stop using bots, buying in-game money, downloading keyloggers and all that other stuff that must have happened, since NCSoft security is bulletproof. We alarmists will be minding our own business/erroneous concerns over here while you sort your "doing-it-wrong" self out...

/rollseyes

Faer · Jan 20, 2010, 11:51 PM // 23:51

Quote:

Originally Posted by Cluebag

Hmm, was I dreaming, or didn't I read somewhere that Linsey's account was compromised as well?

It was indeed. But clearly in her case it was not an issue of her doing something wrong; that only applies to the rest of us.

Bob Slydell · Jan 21, 2010, 12:05 AM // 00:05

Quote:

Originally Posted by Enon

All I saw was a big wall of a text with a finger pointing towards me, while it should be pointing in the other direction.

Quoted for truth.

HawkofStorms · Jan 21, 2010, 12:08 AM // 00:08

Hmm... now that I've actually had a chance to read into this... what a load of crap. Next time, run stuff past legal first before posting it. Flat out lying and saying there are no security vulnerabilities when there are is just asking for a class action against you.

Bob Slydell · Jan 21, 2010, 12:25 AM // 00:25

Quote:

Originally Posted by HawkofStorms

Hmm... now that I've actually had a chance to read into this... what a load of crap. Next time, run stuff past legal first before posting it. Flat out lying and saying there are no security vulnerabilities when there are is just asking for a class action against you.

You know what pisses me off the most? Not only was this a big wall of text saying the same stuff we have been told in the past (3rd party .exe's and such) these programs (like texmod) are safe....and I hate seeing good programs be downed. And one more thing that almost made me throw my iPod touch across the room -- That was the last statement, the part about him excusing himself to go ban some gold sellers. What a concending attitude. Wonder how many of those are going to be innocent accounts that will have no say in it and be another lost sale for GW2. Keep up the good work.

LOL if a class action suit comes I'd laugh hard for the next 100 years.

Lycan Nibbler · Jan 21, 2010, 12:43 AM // 00:43

Quote:

Originally Posted by Illfated Fat

Thanks for looking into it and hearing us. You guys aren't perfect, the gamers aren't perfect. Sometimes you guys screw shit up and so do we. Let's call it even?

Not while they dismiss the findings that were brought to them as erroneous and alarmist. Until they can take responsibility, then their words lose all credibility.

StormDragonZ · Jan 21, 2010, 12:45 AM // 00:45

I should be ashamed of myself for even thinking NCSoft's security was problematic to begin with.

/sarcasm

Actually, now that I think about it, this almost makes me think buying GW2 is a bad thing. If I buy and play it, I'll somehow GO RED ENGINE myself up. If it's our fault for the problems that are what they are now, I guess making it happen again would be bad. I will do a good deed of not buying GW2 so this injustice never happens again.

Oh yeah, before I forget, I don't do any of that botting and/or buying in-game money, so in the general sense, everyone gets blamed for someone else's stupidity. Thanks a lot, NCSoft. Hope you feel good about yourselves now.

My apologies if anyone are offended by my comments.