Curse

combatchuck · May 15, 2010, 01:05 AM // 01:05

Anything to be done about this? I haven't logged on in like 8 months and come to see this. What the hell. Can I at least get my account back? I've got all 3 games AND nightfall.

Lest121 · May 15, 2010, 01:07 AM // 01:07

This is why i log once a month even though i quit 2 years ago...

**Marty Silverblade** · May 15, 2010, 01:07 AM // 01:07

Contact support. There is nothing we can do to help you.

PS: It would be a good idea to edit out you email address and the character name for security purposes.

combatchuck · May 15, 2010, 01:09 AM // 01:09

Doesn't look like it matters much at this point, but I guess I should. What is the outlook on getting something out of support?

Eragon Zarroc · May 15, 2010, 01:11 AM // 01:11

you were hacked and used for real money trading. we can't do anything for you. contact support

**Marty Silverblade** · May 15, 2010, 01:17 AM // 01:17

Quote:

Originally Posted by combatchuck

What is the outlook on getting something out of support?

Assuming your got hacked and was used for the reason you got banned, I don't think it'll be too high. For Anet to overturn that ban you'll probably need to prove that your account was hacked and thus it wasn't you who was trading real money. How you'll do that, I have no idea. Maybe proof that you quit the game, proof that someone managed to access your account (printscreens of security software telling you something got into your computer, etc). Don't think this will count for much, but it's worth a try. Maybe Anet will be generous.

PS: I've heard support takes a few days to respond, though you'll often receive an automated response soon after emailing. Don't rage if there's no immediate response

.

Yelling @ Cats · May 15, 2010, 01:20 AM // 01:20

Quote:

Originally Posted by Marty Silverblade

Assuming your got hacked and was used for the reason you got banned, I don't think it'll be too high. For Anet to overturn that ban you'll probably need to prove that your account was hacked and thus it wasn't you who was trading real money. How you'll do that, I have no idea. Maybe proof that you quit the game, proof that someone managed to access your account (printscreens of security software telling you something got into your computer, etc). Don't think this will count for much, but it's worth a try. Maybe Anet will be generous.

PS: I've heard support takes a few days to respond, though you'll often receive an automated response soon after emailing. Don't rage if there's no immediate response

.

ANet has logs of IPs that have logged onto accounts.

It really isn't hard to see that before and during the real money trading, someone from Hungary was logging on etc.

Yelling @ Cats · May 15, 2010, 01:21 AM // 01:21

Quote:

Originally Posted by Yelling @ Cats

ANet has logs of IPs that have logged onto accounts.

It really isn't hard to see that before and during the real money trading, someone from Hungary was logging on etc.

Though, if ANet really cares to bother, since you know, they already have your money, is another story.

combatchuck · May 15, 2010, 01:26 AM // 01:26

This sucks. I suppose it's my own fault for not changing my password to something harder to guess. I'm just annoyed that all the things I had are going to be gone, all the time and effort put into all 8 characters is now wasted. I know it's not a lot compared to some of the masses of treasure other people have built up, but I was really proud of my monk's FOW armor and cool weapons. And the skills I had capped. Sigh. No use whining about it, I suppose.

Yelling @ Cats · May 15, 2010, 01:28 AM // 01:28

Quote:

Originally Posted by combatchuck

This sucks. I suppose it's my own fault for not changing my password to something harder to guess. I'm just annoyed that all the things I had are going to be gone, all the time and effort put into all 8 characters is now wasted. I know it's not a lot compared to some of the masses of treasure other people have built up, but I was really proud of my monk's FOW armor and cool weapons. And the skills I had capped. Sigh. No use whining about it, I suppose.

Gives you a chance to restart.

I've know people who have gotten hacked and lost millions (literally) from stolen minipets and ectos.

combatchuck · May 15, 2010, 01:28 AM // 01:28

Quote:

Originally Posted by Marty Silverblade

Contact support. There is nothing we can do to help you.

PS: It would be a good idea to edit out you email address and the character name for security purposes.

I just realized the irony in getting that advice after my account was hacked.

Neo Nugget · May 15, 2010, 01:38 AM // 01:38

As others have said, contact support. There isn't anything we can do for you unfortunately.

Closed.