Curse

Lord Dagon · Aug 12, 2010, 12:42 AM // 00:42

eh i was DCing when i tried to go into factions areas.. but after awhile that went away.. now i just cant enter guild battle in my hall

. so yea nice job anet you really got it done fast.. tho i was kinda hoping for some kinda new content you secretly mixed in while the servers were down ;P

Jeydra · Aug 12, 2010, 12:51 AM // 00:51

Quote:

Originally Posted by Jeydra

I am ... sometimes when I log on I can't even move; then after I log out and log back in I still get about 700ms ping on the 64.xxx servers. My ping to American servers was never too good, but it was still usually half this.

I hope it gets better after the outage.

Wow nothing has changed, I still can't log on and when I can it's 700ms ping and the moment I map I disconnect. Sheesh.

Kallisto · Aug 12, 2010, 01:18 AM // 01:18

Quote:

Originally Posted by fowlero

Can we expect this new server situation to pick up after an initial teething period, or is this what we can come to expect? Because if not, good luck with gw2.

Came on this evening, played 5 GvG's of which 1 game had all our team load, 1 DC on the other team. Every other game both teams had 2+ no loads.

Oddly it's the same people most of the time, but they have never had issues loading into games before the server change. Could this be a trafficking issue?

In addition these matches were all in euro servers (206), could be completely wrong but it seems only american data center was moved as euro ip's have stayed the same?

A good example of this stupid situation on obs atm, is [Team] vs [afk]. Both teams 5, 7 & 8 don't load in.

Same.

Though with Ice we did a few GvGs. Everything was fine till the last 2 where 4 people didn't load in. It was the same 4 both times and we came against full 8 both times. Needless to say we lost both and lost ladder but still had a laugh fighting in 2 inevitable fights.

tisfubar · Aug 12, 2010, 02:09 AM // 02:09

keep laggin out in game,(jade quarry) continue to move around and gain faction but skill bar blinksanfter clickin skills then 60 seconds to 3 mins later 007 and unable to reconnect!!! this is gettin old fast, anyone else seeing this?

stretchs · Aug 12, 2010, 02:17 AM // 02:17

blegh, either shut it off entirely, or fix this crap. Sitting here in the middle of capping and have a 9000 ping, thanks a lump

Tristan lol · Aug 12, 2010, 02:36 AM // 02:36

Giving Anet props on a fast switchover. I was on the road all night, and when I got around to playing GW, everything was already done! ^^

The only ominous thing today was lag spikes and some weird irregularities in the interface (problems adding players, zoning, entering battles). I hope these will go away, because they definitely interfere. I don't mind Anet trying to economize an older game like this, if that's indeed what's going on, but people will really squeal if there's a dent in the service quality. Guild Wars has always had really high quality networking... most issues people see have actually been ISP or clientside.

Rocky Rockstar · Aug 12, 2010, 03:15 AM // 03:15

They downgraded servers because they got sued for $28 million USD. Google "NCSOFT SUED 28 MILLION USD"

Gl with gw2

And btw, go into ra and you will see how crappy the servers are. 100% of the time you get less then 8 players total, 100% of the time you get code=15 when you win and 100% of the time it happens every time.

Ganks · Aug 12, 2010, 04:44 AM // 04:44

Quote:

Originally Posted by Rocky Rockstar

They downgraded servers because they got sued for $28 million USD. Google "NCSOFT SUED 28 MILLION USD"

Gl with gw2

Nobody messes with the Godfather of MMOs.

All Hail Lord British.

TheRanger · Aug 12, 2010, 09:57 AM // 09:57

I can't multitask on GW anymore. Everytime I switch to a new window the client freezes for a good period of time.

edit: restarted my computer and it works now. Was wondering how moving the servers would effect my GW client

stephash · Aug 12, 2010, 09:27 PM // 21:27

Yeah can't log in at all.... Code=058, ever since this server update

will this be fixed? I've worked hard and a long time on GW, and have been loyal since the beginning, feel like there just shutting me out without a care.

Regina Buenaobra · Aug 12, 2010, 10:14 PM // 22:14

Hi, all. Our netops team is aware of the issues a few of you all have reported in this thread, and they've been working to address and resolve those issues. Rest assured that we're working on it.

Just a note: the reason we moved our data center is because the previous location decided to increase their rental prices. Nothing nefarious or sinister, as some people have been speculating.

TalanRoarer · Aug 12, 2010, 10:33 PM // 22:33

Delayed in order to meet high standards?

Tell that to my 213,000ms Ping.

Tullzinski · Aug 13, 2010, 01:23 AM // 01:23

Quote:

Originally Posted by Regina Buenaobra

Just a note: the reason we moved our data center is because the previous location decided to increase their rental prices. Nothing nefarious or sinister, as some people have been speculating.

Well that is no fun regina

, I was personally hoping for some kind of electronic satanic summoning ritual

.

Thanks for the info!

AngelWJedi · Aug 13, 2010, 03:27 AM // 03:27

great im getting a error code 072 now. i was in and lagging badly and my ac/ge chat wasnt showing up so i logged out. now i cant get back in.

Sirius Bsns · Aug 13, 2010, 03:36 AM // 03:36

Quote:

Originally Posted by Regina Buenaobra

Just a note: the reason we moved our data center is because the previous location decided to increase their rental prices. Nothing nefarious or sinister, as some people have been speculating.

See?! I knew it was totally a downgrade! ROFL It's okay, though. It's only logical that ya'lls support and interest in GW1 would decay. You guys can only support Guild Wars 1 for so long before the game's death must take its natural course. Can't wait for GW2, though. That's for sure! <3

I hope the Live Team can push out some awesome, pleasurable skill updates just before GW2 arrives and makes GW1 go the way of the dinosaurs. It'd surely keep up busy long enough to wait for GW2 until it gets its final polished before release.

FinalRebel · Aug 13, 2010, 05:55 AM // 05:55

Quote:

Originally Posted by Regina Buenaobra

Hi, all. Our netops team is aware of the issues a few of you all have reported in this thread, and they've been working to address and resolve those issues. Rest assured that we're working on it.

Just a note: the reason we moved our data center is because the previous location decided to increase their rental prices. Nothing nefarious or sinister, as some people have been speculating.

Regina,
I have talked with you before about issues and I know you to be a very nice person. For that reason I am going to make my questions and comments as nice as I can, while still being extremely direct with you.

BEFORE the server "move" there was speculation that this was a downgrade. You were asked at least 5 or 6 times the reason for the move and you totally ignored the questions. Now a week later you offer an explanation. Now that is fine but here is the problem that I have with it and would like to give you the opportunity to respond.....

BEFORE the "move" extensive data was collected on the servers and pings were documented by many people and shared on another site.....

BEFORE the "move" IP Address 64.25.39.58 showed a ping to the user of 200 on the high end, this IP was listed as OWNED by NC Interactive Austin Texas, this is also the HeadQuarters of NC Interactive the subsidiary to NC Soft with Arenanet being the subsidiary located in Bellvue Washington. ALL THE SAME COMPANY

Now here is where I get direct with you...
AFTER the move the IP address 64.25.39.69 (see how close those numbers are?) was tested and showed pings of over 35k for some and much higher for others. 64.25.39.69 comes back listed as OWNED by NC Interactive Austin Texas and the ping numbers are only separated by 11 digits!!

Now I don't know if you know how all this works or not so I'll share a small fact, those IP addresses are made up of 4 octets, without going further into depth there are exactly 4,294,967,296 unique values in an IP address. And yet somehow we managed to MOVE the server to another location and get almost the exact same IP ranges and yet they are all listed as being OWNED by NC Interactive in Austin Texas. And these servers are NOT running proxy by the way, that is where they are.

Are you saying that NC Interactive was going to charge ITSELF more money in rent for a server that is self owned??

So they made a decision to move the server from the NC Interactive Headquarters to the NC Interactive Headquarters and then not charge itself as much money in rent??

Can you explain this??

Because right now with all the info I have and all the problems that everyone is having and your delay in giving any explanation at all makes all this really difficult for me to believe. I feel like your doing your job right now as Community Manager by giving us a political answer to calm the masses through this difficult time, but I don't feel like we are getting the whole truth here and I feel like that is what we SHOULD be getting.

Again I would like to give you the opportunity to respond before I go any further.

Thank you for your time.

Ka Tet · Aug 13, 2010, 07:33 AM // 07:33

Quote:

Originally Posted by Meridon

Right, I could write a huge, argumented wall of text here on Business Economics and whatnot, but that would derail the thread completely.

All I'm going to say is, have a go at definining the words 'company' and 'profit' for yourself. Think about them, write them down on a piece of paper, so you are absolutely certain on your definition on them. Only then are you allowed to go to Wikipedia and to compare the difference. I'll give you a hint already: 'companies' have to make a 'profit', in order for them to still exist in next 5-10 years. That's why the people in the company work for their cause, because otherwise they are going to lose their jobs. This also goes for ArenaNET, who just doesn't have the luxury of being handed a big fat government cheque every month. As a result, they have every reason to be as efficient as possible, hence why they are probably moving to a new data center.

If you wish that things would be different, that Anet could afford the luxury of blowing loads of money on expensive data centers and skill updates that don't see any form of return, then you should be the one writing that cheque for them.

As a player and a GW fan, sure, it's frustrating that the game you love gets less and less care. As a customer, I call 1500+ hours of gaming pleasure for around 100 euros a great deal, with no reason to complain. As a Business Economics student, I call it sensible business management.

For getting all jumped on your high horse Mr. Business Economics, you completely missed the mark. Any investment into GW is not an investment in a dead game. Selling alt. accounts, storage panes, costumes and all the happy crappy in the online store generates income. Also, keeping the GW community happy is the best way to ensure sales of GW2. The worst way to encourage GW2 sales is to alienate the player base. Beyond that, there are still people who have the job of working on GW. Without even allocating any new resources, they can improve the GW experience by simply better focusing their time.
Also, I don't know where you got your understanding of how the not-for-profit industry works, but you don't seem to have anything more than a vague understanding of it.

Iuris · Aug 13, 2010, 10:06 AM // 10:06

FinalRebel, there are several addresses in use by GW. Only the 64.25.39.69 has been shown to be causing trouble. The rest of the game seems unaffected, offering regular lag.

Does this, to you, sound like:
A) a problem with ONE server of many, which is being dealt with, but which only affects a small number of players
B) grand conspiracy to alienate customers

And in case you still believe in your own conspiracy theory: I have experienced the "huge lagspike problem server" once before, months before the server move. I managed to score a better server, and that was it, and Anet dealt with the problem server eventually.

Also, IP is not the same as geographical location.

Anon-e-mouse · Aug 13, 2010, 11:48 AM // 11:48

Quote:

Originally Posted by Regina Buenaobra

Just a note: the reason we moved our data center is because the previous location decided to increase their rental prices. Nothing nefarious or sinister, as some people have been speculating.

See that wasn't so hard. And if you'd mentioned this before, you could have easily stopped all the speculation before it started.

Xiaquin · Aug 13, 2010, 06:23 PM // 18:23

Quote:

Originally Posted by FinalRebel

snip

How is a community manager supposed to know all of this? More importantly, what's the difference? She probably had to go out of her way to ask the right people why the servers were moved just to provide us with that information. Can we give it a rest?