Curse

termite · May 28, 2005, 02:22 AM // 02:22

Yea, Verizon's DSL started to go downhill in the past year. I suggest the next time you call their technical support about this problem, mention the dslreports.com's forum link with the user complaints so the person has some clue of what you're talking about.

Final Fantazy · May 28, 2005, 03:13 AM // 03:13

I just got off the phone, literally around 20 minutes ago, I was talking to a LV3 tech who went through some slightly more techical 'standard' stuff, like checking my ipconfig etc....he was away of an issue on the west coast with there DHCP servers, but assured me that this wasn't an issue on the East Coast (PPPoE), so after going through all that, and ending the phone call at 22:47 PM EST, and started guild wars almost instantly, 23:02 lost connection Err=7, roughly 10 seconds wait until it reconnected.

Right now, i'm calling Verizon again and asking to speak with a manager or supervisor this time.

Spartan2 · May 28, 2005, 03:53 AM // 03:53

Hey! While you are calling them, why don't you refer them to this thread? It may enlighten them on their problem. If they do not know how to fix it, I will lend my services to them. Eventhough I am only 17 and only 1 years experience with half of the Cisco CCNA certification course, I will try my best in restructuring their infrastructure and IP assignment layout to one that will run smoothly and efficiently. One thing that would work wonders with service and customer support is for the Network Admin to release their schematics for their network layout, but I think their system is so backed up and out of date, that they cannot fix it. What they have is too many people logging into a network with inferior network devices and inferior cabling. They most likely took the cheapest route when deciding what to use instead of the best. Heh, shameless plugs are always my thing.

Final Fantazy · May 28, 2005, 06:54 AM // 06:54

I cracked my problem with Verizon and err=7, however fixing it, is a completely different problem in itself, i'm going to try and explain this as best as I can, the problem for me, and proberly most users suffering this problem is so simple, the problem is with PPPoE, not sure whats different now than it was a few days ago, but whatever it is, its causing problems, this problem will only happen to people who use routers as well...

With my linksys wireless-G wrtg54 router connected to my westell wirespeed modem, I get kicked off every 15 minutes because of the slow DHCP server and the stupidly low lease time, however, directly connect your modem to your computer without the router, it works perfectly so I took a closer look at my network settings.

Without Router (This works perfectly since its using PPPoE)

Broadband Connection
Verizon DSL
(WAN MINIPORT PPPoE)
Assigned by Service Provider

With Router

Local Area Connection
Netgear GA311 Gigibit Adapter
Assigned by DHCP

Regardless of the router settings, this connection is assigned by DHCP meaning, all there little problems with lease times etc....will apply, no matter what any verizon tech support says! Now, the million dollar question, how can you now share Verizon DSL with trying to avoid the DHCP problem? I'm putting this question to the techs out there. Obviously, since everyone in our house needs there internet connection (my comps the host) I can't just simply steal the modem away, there has to be a fix for this issue.

Here is the question:

How can you share on a router a wan miniport PPPoE connection via a router?

Final Fantazy · May 28, 2005, 08:34 AM // 08:34

Screw it, i've started looking for a replacement isp now, cancelling my account with verizon asap

termite · May 28, 2005, 12:15 PM // 12:15

I'm guessing your modem still reset after you removed the router. That's what happened to me a while back. I have two different VerizonDSL modems; the Westel 516, and the newest Westel W327 (with a 4 port router/switch/wireless). No matter what I tried, both of them reset. I tried with and without router, and each time the connection would reset at a random time of the day, so from my personal experience I can say that it has nothing to do with the router.

As for sharing a connection throughout the house (if you do it wirelessly) - you can get a switch, wire the whole house with network cables (either run it on the outside of the wall, or inside), and connect the switch to the modem.

Talphi · May 28, 2005, 03:19 PM // 15:19

I have the same problem and while I've been avoiding it, Windows XP Service Pack2 may fix this problem. I'm going to try it now.

I was also told by a low level tech at Verizon to change my NIC to '10 half duplex' may fix the problem. I haven't tried that either... but i thought I'd share this information.

Archean · May 28, 2005, 03:21 PM // 15:21

How do you set you NIC to '10 half duplex'(yes Im a tech noob)? Anyone have anyother suggestions?

Talphi · May 28, 2005, 03:25 PM // 15:25

Go to 'Network connections'
Click on your 'Properties' on your local area network connection
Click the 'Configure' button
Click the 'Advanced' tab
Then click on 'Link Speed/Duplex Mode'
And on the box on the right is the settings.

And let me know if it works - I've got to go do some other things

Archean · May 28, 2005, 03:30 PM // 15:30

I don't have the Link Speed/Duplex Mode choices are Auto_Config, 100BaseTX, 100BaseTX Full_Duplex, 100BaseTX, 10BaseT, 10BaseT Full_Duplex

Reefer_Smurf · May 28, 2005, 06:11 PM // 18:11

I've posted before on how to fix err=7.

I would try setting yourself with a static IP even with the DSL. How well it would work I have no idea. I don't use DSL and I don't use Verizon. But even with the renew I beleive that if you're set with a static IP, there would be no problems. However, that is ONLY a theory.

Talphi · May 28, 2005, 06:51 PM // 18:51

IP is assigned by the ISP, you can't choose a static IP.

Archean, I think you'd want 10BaseT OR you could try each one. The real noob here is Verizon for having me solve the problems they make.

Final Fantazy · May 28, 2005, 08:24 PM // 20:24

Setting the modem to half duplex mode doesn't work, the guild wars techs sent me an email asking for all the information I had on this verizon problem, any workarounds and what tests they had me do.

Since this issue must definately be affecting a huge amount of players, so who knows, the bosses at GW might start to put in some offical complaints to the bosses at Verizon.

Miyamoto Tzu · May 28, 2005, 10:39 PM // 22:39

I got a call from a Lvl 3 Tech today and he downgraded my speed from 3.0Mbps to 1.5Mbps in an effort to troubleshoot the problem. Oddly enough I can stay connected longer now...sometimes up to an hour instead of the 15-20 minutes of the past few days...unfortunately this is still inadequate. I pay for consistent service and not what I'm getting now...

Verizon keeps trying to blame this on everyone and everything else they can. Lets see...it wasnt the GW servers so it had to be my NIC...well it wasnt that cuz nothing has changed about my system and everything is in good working order...ok so it has to be the lines cuz lord knows they've only been working for the past two years without fail the way they were and they worked fine for several weeks at 3.0Mbps until, oddly enough, two days ago!!

Bottom line is Verizon screwed the pooch on some aspect of their new network infrastructure. They know they've screwed up big time and are running damage control in the form of mis/disinformation delivered to people they think don't know any better by under-qualified techs that REALLY DONT know any better.

The Lvl 3 Tech I talked to today was at least competent...unfortunately his attempts to solve the problem were not satisfactory and I still have regular interruptions in my DSL service.

Now I've got some other tech coming to my house to test the line and see if that is the problem...they will probably tell me they have to downgrade my speed once again from the current 1.5Mbps to the original 768Kbps. Well, they have until next Friday to solve the problem before I start looking into Cable service.

Keep bugging them...they will have to do something about this soon or they will lose a lot of business.

Tzu,
Apocalypse Creed Mercenaries
A PvE GW Guild

Mortifer Grator · May 29, 2005, 01:35 AM // 01:35

I too have been hit by Verizon's new horrible infrastructure. It has basically made Guild Wars unplayable by me, as well as every other online game. Unfortunately I am locked into a long contract with Verizon, but since they are not providing the service I may go to a small claims court to get my money back then go use my winnings to get a different ISP.

Here is what you cannot due to Verizon's stupidity.

#1 Play online games
#2 Make long downloads (time outs/crc errors/must have resumes and re-wait on queues, not working)
#3 Remote desktopping (for work)
#4 Virtual Private Networks (resets constantly)
#5 Voice Over IP

I am pretty sure this is hitting every single Verizon User with their new DHIC procedures. The problem is entirely on Verizon's end, and there is absolutely nothing the consumer can do about it. Very few people have actually gotten Verizon to fix it, because the people working their call centers do not have the authority to do what they need to do, to fix this. If they do fix it, they have broken procedures.

So basically for the time being no Guilds Wars or Online games for me, which sucks. Verizon really screwed up big time and I hope online game companies screw them back with the cost of all lost subscriptions or so forth.

Archean · May 29, 2005, 02:27 AM // 02:27

Oh and it's not just 71.*.*.* IPs having this problem my IP comes back as a 141.*.*.* and I'm getting the same problems as everyone else.

Talphi · May 29, 2005, 02:28 AM // 02:28

They told me that they are 'migrating' right now - stopping people from using hubs instead of routers or whatever line they came up with in order to say - we're having problems/doing disruptive work. And that these connection problems are the source of that. Though it is funny to hear them try to pawn off the problems as possibly a virus on my computer, lol.

Final Fantazy · May 29, 2005, 03:11 AM // 03:11

I've already chosen Optimum Online now, and i'm 'migrating' into that, since this issue I think is going to take them a very long time to fix, if I can't play online games, there really isn't much use for my online connection, and my contract ran out over a year ago so, for me, I bid adoux to Verizon.

JCamaro84z · May 29, 2005, 04:33 AM // 04:33

Does anyone know if verizions new thing they have coming out fixs the problem...The if you want to call it the faster internet connect optic lines or whatever.?

JRoDDz · May 29, 2005, 04:50 AM // 04:50

Quote:

Originally Posted by Final Fantazy

I've already chosen Optimum Online now, and i'm 'migrating' into that, since this issue I think is going to take them a very long time to fix, if I can't play online games, there really isn't much use for my online connection, and my contract ran out over a year ago so, for me, I bid adoux to Verizon.

Me too, I just dumped Verizon. Optimum Online is giving me 6 months at $23.90/month, plus a free wireless keyboard and mouse. I've had them before Verizon and to save a little money went to verizon. big mistake. I'm back to OOL.