Curse

BeatWolf · Aug 25, 2005, 06:05 PM // 18:05

Hey man I am also screwed in American Servers and experience loads of lagg and it really makes my gaming hell. Im from Europe too so dont think your the only one

(

TheGreatBoo · Aug 25, 2005, 06:10 PM // 18:10

Ugg stop bringing back dead and old threads.

Mashu · Aug 25, 2005, 07:09 PM // 19:09

I "had" the same problem too, that I was stuck in America. I explained very politely to ArenaNet support that allowing only to change five times was silly, and should be an even number. They even said to me they were going to change it to four, and would reset my account back to my home territory.

I had the following replies (Names blanked, because I do not want to get anyone into trouble, just incase). I must either be a very polite person, or very lucky person.

Quote:

Response (GM ****) 06/09/2005 07:15 PM
Hello,

Thanks for getting in touch with your question about changing Guild Wars territories. We currently have been allowing five (5) changes of territory over the life of the player's account. The limitation on the number of changes was put in place to prevent tournament abuse, and to assure that players are able to receive support from the appropriate region of the world. Because a few players ended up in the opposite game world territory that they ultimately desired, based on the fact that an odd number of changes were allowed, we are going to change to a total of four (4) territory changes. This will assure that players can return to their original "home" territory.

As a courtesy for our customers who find themselves without the ability to return to their home territory, we will reset your territory assignment one additional time for you. This is a one-time change, and future requests to change territories cannot be accepted nor acted upon.

If you wish to have your account territory changed this final time, please reply to this email and provide your access key as well as the territory you want to be placed in and we can undertake that placement for you. This change may require an additional few business days. If you do not see that the change has taken place within four business days, please reply to this email and let us know.

If you have any more problems please feel free to contact us.

Kind regards,
GM ****

Replied politely to this with my great thanks, and I got this message...

Quote:

Response (GM ****) 06/23/2005 08:38 AM
Hello.

Thanks for contacting us in regards to chaning your territory. We are going to forward your request to the developers as soon as possible. Please allow them a few working days to complete your request and set your account to the desired territory.

Thanks for your patience and your understanding.

Regards,
GM ****

And now I am back home where I belong in Europe from being stuck in America.

I believe the system should be changed to a time limit as well. i.e. change territory only once a month.

xiuk · Aug 25, 2005, 07:15 PM // 19:15

my mate got switched back to europe servers after using his 5 switches.

Algren Cole · Aug 25, 2005, 07:21 PM // 19:21

Quote:

Originally Posted by Diplo

Personally I think that sucks. I'm sure it would be extremely easy to change if they wanted, but I suspect they just won't do it. It's fine all the good people saying he should have read the warning, but let's face it, how many read every scrap of information on screen? How many of those people read the whole EULA when installing the game? Every single word? Not many I bet. You should at least get an obvious final warning that you can't ignore when making your last change - that's just normal user-friendly UI programming.

should a boot come out of the wall and kick you in the teeth too? Why must people be slapped in the face with warnings to before they'll read anything?

film · Aug 25, 2005, 07:25 PM // 19:25

well if all else fails, and you have lots of effort put forth in your account, you can give all your items to someone to port back to europe, then try and sell your account to an american for the same price of the game.... i'm sure theres people out there who would be more then happy to start out ahead. then take that money to buy a brand spankin new account in europe.

aeroclown · Aug 26, 2005, 10:20 PM // 22:20

Hmm this makes me think about the OS I used to work with. You know not matter how many times we put in BOLD RED PRINT with pop up windows in all that the System installation method formatted all attatched drives, everyday we had someone fuming mad becuase they lost all their precious data.

Put plainly and simply, A Manufacturer or Developer can only do so much to Help a user then its up to them to do the rest. At what point do you stop putting warnings, when they work like ad pop ups ? with one simple text phrase ? At some point the user has to help themself.

While Im more then sure that Anet could very easily move a character to another domain, it may just be a simple policy that is in place that forbids it. I do not intend to claim or act like I know how the Guildwars system is designed. It may be a much more complex operation to move an account then I suspect. That may very well involve things like National Laws, Information Relay regulations, Information Protection and the likes there of.

Just thought Id drop that note that this thread reminds me of something I faced as a support rep before. There really is nothing more that you can do except tell them you are sorry.

Quote:

well if all else fails, and you have lots of effort put forth in your account, you can give all your items to someone to port back to europe, then try and sell your account to an american for the same price of the game.... i'm sure theres people out there who would be more then happy to start out ahead. then take that money to buy a brand spankin new account in europe.

What ever you do, DO NOT DO THIS. Its a breach of contract and can get you as well as the account Banned indefinitely. You will only put yourself in a worse position. All you can do at this point is bite the bullet and accept the responsibility for your own actions regardless of if you knew or not. The above quoted suggestion is not a viable option. It is an illegal one to my knowledege.

Leddy · Aug 27, 2005, 01:21 AM // 01:21

The text is pretty easy to read, and the number's even a different colour. If you didn't read it, sorry, i think it's really your own fault.

prowler · Aug 27, 2005, 01:23 AM // 01:23

Quote:

Originally Posted by Shao

Hi. I have a major problem and and Guild Wars will NOT help me. I (European) went to the American territory a few times in the middle of the night because in Europe it was kind of empty. I finally decided to read the text above the change buttons after several attempts to change back to europe again and it said I could change it 0 more times. I have never really paid attention to what was written their. Never got a warning this change would be my final decision and I wasn't aware that you could only change it 5 times. Otherwise I would have stayed in Europe. All my pvp friends are in Europe. So I send GW an e-mail with the question if they please could help me and set my account to Europe Territory. After all I was just trying to have some fun in the middle of the night and went to America 'cause it was more populated. If I will not be able to go back to Europe I will not continue to play Guild Wars anymore. My online friends are in Europe and international districts are no fun when pvp-ing.
Well like I said... Guild Wars will not help me which I think is pretty lame.
These are the replies I got on my requests to change me back to europe.

*First response*
Hello M,

Thank you for contacting the Guild Wars customer support team.

I am afraid to say that the procedure of changing territory can be repeated only five times and unfortunately there is no way that this can be changed. In the interface where you can change your territory it is clearly stated the number of time left to change your account location. If you should have not notice it, unfortunately we cannot bring back players to the territory they wish to play in.

Thank you for your understanding.

Please do not hesitate to contact us if you need further assistance.

Kind regards,

GM Stefania

NCsoft Europe
Guild Wars Customer Support

*Second response*
Hello M,

Thank you for contacting the Guild Wars customer support team and providing our feedback.

As already stated in the previous response the procedure of changing territory can be repeated only five times and unfortunately there is no way that this can be changed. We would like to point out that In the interface where you can change your territory it is clearly stated the number of time left to change your account location. If you should have not notice it, we're sorry that we cannot offer you a process to reverse the process, and the Support Team unfortunately is not able to bring back players to the territory they wish to play in. If this is going to change we will inform you and all the other players on our official web site www.guildwars.com. By all means, you are free to end up your playing any time and we will be sorry to lost your custom.

We are very sorry for the inconvenience this may have caused to you.

Thank you for your understanding.

Please do not hesitate to contact us if you need further assistance.

Kind regards,

GM Stefania

NCsoft Europe

Now maybe I should have read the information better but again I never got a pop-up (or something like that) which stated it would be the final change. And now I am stuck with a useless game which I enjoyed playing before. I think it's pretty lousy they won't do anything. So be carefull with changing territory 'cause you might end up like poor me.

What really sucks is ur stuck in american terrotory. lmao.