Is this TS server running locally on his box, or do you guys have an off site one that you pay for ?
What was the last thing he installed or uninstalled ?
What are the specs on his system ?
When did the problem first start, after a patch ?
How well does he believe his system to be ventilated ?
Has he tried reinstalling TS the latest version ?
Has he tried reinstalling Guildwars ?
Has he Tried containg Guild Wars support ?
Has he a firewall, hardware or software of any type ?
How long has it been since the last fresh installation or restore of his system ?
Has he updated any audio drivers recently from the vendor, oem or, windows update ?
Do other applications fail in the same manner ?
Does the system randomly Lock up, Freeze, or Blue Screen Frequently ?
Does he have a Virus Protection suite ?
Has he run a scan recently ?
When was it last update ?
Did the problem start after the update ?
Has he run any sort of spyware removal tools to insure a spyware adware free system, atleast to the best of hte softwares ability ?
Does he have sp2 ?(windows sp2)
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