Curse

bokken · May 11, 2006, 10:30 PM // 22:30

I have frequently been having this problem.

When I click on the GW icon a screen comes up with the GW logo and a message saying Repiring Data Archive.

It then takes about five full minutes to repair – then the log in screen comes up and the game runs fine.

I have gone through several rounds with GW tech support, but I’m sorry to say they really seem to have their heads up their axsses.

After frequent emails back and forth the only real answer I have gotten is that my data file is corrupting.

They have emailed me several tests to run on my Internet connection etc.
However when I ask for the results of all these tests OR have asked what causes a file like this to corrupt I have gotten NO reply.

It’s almost funny that after several insistent emails asking for results of all the tests I sent back to them I finally got a reply apologizing for NOT telling me the results and asked me to do another test – and wait for it…….still did not give me any sort of answer as to the results or what causes the data file to corrupt.

So – Does anyone know what causes a data file to frequently corrupt?
It happens at least once a day and as often as five times in one day.

Thanks for any information

Pupu · May 12, 2006, 03:11 AM // 03:11

anet wont do shit for you...trust me i tried...they automate usless stupid replys in email..they coldent give a dam if it works for ppl or not, best thing i could recommend is deleting your .data file and redownload everything or reinstall gw, or might be summit wrong with ur gfx card (drivers maybe)

anyways gl, dont waste time in support emails

they dont care.

Loviatar · May 12, 2006, 03:14 AM // 03:14

Quote:

Originally Posted by Pupu

anet wont do shit for you...trust me i tried...they automate usless stupid replys in email..

anyways gl, dont waste time in support emails

they dont care.

you are wrong.

the first email is automated to weed out the simple problems.

if you dont tell them that doesnt help within 24 hours the system closes the ticket.

answer in less than 24 hours and you get bumped up to a person who will try to help.

Very troubled person · May 12, 2006, 05:22 AM // 05:22

I have got many e-mails from guild wars support about my freezing problem,

it is true that the first one is stoumated then the rest are sent up the line of tech people. E.g. GMtrent (the guy i got after the automated response) might be there to help you to fix a simple problem then it goes up ti GMIan (the guy i got after GMtrent) who trys to help with bigger problems.

Kaguya · May 12, 2006, 08:36 AM // 08:36

I'd run some harddrive diagnostics and check that the drive itself is working fine, and the corruption isn't from a failing HD. If your GW is installed onto a 130+ GB HDD, do you have latest service packs for windows XP, or Big Drive Enabler for W2000/XP.

Astral · May 12, 2006, 11:55 AM // 11:55

I have the same problem,and the techsupport haven't given me any useful answer to why this happens,I would want to run this HD test you were talking about,where I can find a diagnostic tool to test my HD?

Hysteria · May 12, 2006, 05:08 PM // 17:08

I had this same problem with a few different video card drivers. There was an older ATI Cat driver that gave me the problem and also a modded 6.3 driver gave me the white boxes and the whole repair data archive deal. I installed the latest official ATI driver and haven't had the problem for a while now. I'm not sure how this affected the archive but some how it did.

Phantoma · May 12, 2006, 05:53 PM // 17:53

Guys, the tech teams do work. Once you have an ongoing e-mail with them, you actually ge to someone that really knows what they are dealing with, it just takes some time to get to that knowledgable person, and they have a proccess of elimination that they go through to make sure that your computer is performing properly, and that the info is getting to them as well. Keep the e-mail going daily and work with them. I hope this one never happens to me. Lag was my trouble, and still is. Just be persistant. This is your fun game, give them some time, they will get it figured out.

Astral · May 13, 2006, 12:30 PM // 12:30

Wait so this may be a driver issue?I have the white box thingy too and I was advised by one person in the Tech Team to download the latest drivers for my vid card,haven't done this yet...maybe thats the probem.