Curse

remmeh · Jun 07, 2006, 01:03 AM // 01:03

wow, i've err7ed 5 times in the last 5 hours. WTF anet? in each case Ventrilo has been working flawlessly in the background.

2 x HA err7
2 x TA err7
1 x Urgoz err7

this is complete bullsht.

CycloneDudeP · Jun 07, 2006, 01:09 AM // 01:09

Same with me in Alliance Battles.

ophidian409 · Jun 07, 2006, 01:13 AM // 01:13

I had about 10 error 7 yesterday, today I tried again and same situation, I cannot do a shXt now.

Spectrum · Jun 07, 2006, 05:36 AM // 05:36

From somebody on the west coast (Las Vegas) with 4MB service from Cox, I can tell you that while it may be bad in the East, it isn't pretty out here either. Constant lag and ERR7 dropouts have made the game unplayable for me for the last three days. And, yes, come to think of it, it has gotten much worse since Factions.

S!carius · Jun 07, 2006, 02:57 PM // 14:57

I'm in europe and I'm getting the same lag as you are getting in america. It is kinda hard to believe that this global lag and disconnect issue is from individual ISPs.

Cassie McKnight · Jun 07, 2006, 06:16 PM // 18:16

Quote:

Originally Posted by Falrow

Probably more because you reinstalled then because you reinstalled win98.

Did you try a fresh copy of winXP? like with a drive format?

Oh, I'd like to point out my problem with Arena Net isn't that they have connection issues, whatever the cause, the problem is that they WILL NOT admit that it's their fault, even when they are aware that the problem is their side they still make the people suffering jump through every little hoop, when they could just as easily say:

"We have been have problems with our internet connection to the servers, people will experience random error 7s until we get the issue sorted out. We are doing our best to maintain quality but until then please bear with us."

Would that really hurt them so much to as admit your mistake? I'm taking business classes, and the first step in customer service when there is a problem is to take responsibility.

Actually i tried reinstalling many times and tried changing everything i could. Installing win98 was a last resort just to see if it made any differance, and waddya know

it did 8)

Loviatar · Jun 07, 2006, 06:25 PM // 18:25

Quote:

Originally Posted by Falrow

I would take the blame if my ISP was dropping connection, because there is absolutely nothing ArenaNet can do about the problem, thus I have to solve it.

But when it's there ISP droping, they CAN do things about just as I can do things about my ISP. Change ISPs for one. Or maybe pay for a better connection. At the very least I'd be complaining until I was blue in the mouth.

?

READ THE THREAD AND YOU WILL SEE THAT THEIR ISP IS YOUR ISP.

IT IS THE BIG BOY IN THE MIDDLE AND ANET IS STUCK JUST LIKE EVERYBODY ELSE.

TO REPEAT HERE IS WHERE THE PROBLEM IS

http://www.guildwarsguru.com/forum/s....php?t=3030662

and this is who they are and why Anet CANT fix it

Quote:

AlterNet, aka UUNet is part of Verizon. We're not talking about a lowly ISP that you get your connection from, but one of the big boys, a Tier One carrier, the top of the ISP food chain. According to wikipedia, they are one of only 9 IPv4 (Tier one) ISPs in the world. If you read through the Tier one article, and each ISP, you'll realize that all of them (except Nippon) are in some way US companies (although not in all ways; but definitely in terms of where some of their physical network is). Almost every other ISP depends on them directly or indirectly for something...

In case some of you don't remember, we had a couple hours back in late October of last year where two of the tier ones (Verio and Level 3) couldn't communicate with each other. Not a particularly fun night, and it was only a few hours.

felinette · Jun 07, 2006, 07:10 PM // 19:10

Quote:

Originally Posted by cal_01

Basically, alter.net is messing everything up.

I'm skeptical about this because problems started for me when Anet streamed Factions content to me. Before that, I had no disconnects or lag, EVER. Right after the Factions FPE, I started to experience noticeable lag, and have run into the disconnects that others have experienced.

Given that "every other ISP depends indirectly on [alter.net] for something", I'd imagine that if the problem was with alter.net, we'd be experiencing disconnects and slowdowns on all sorts of web sites and services, and that all sorts of businesses would be screaming for them to fix it. And when GW drops my connection with its silly "check your internet connection" message, I know it's not my internet connection because I can do everything else just fine. So I'm not sure I fully buy the alter.net story and that Anet can't do anything at all about it.

cal_01 · Jun 07, 2006, 10:48 PM // 22:48

Quote:

Originally Posted by felinette

I'm skeptical about this because problems started for me when Anet streamed Factions content to me. Before that, I had no disconnects or lag, EVER. Right after the Factions FPE, I started to experience noticeable lag, and have run into the disconnects that others have experienced.

Given that "every other ISP depends indirectly on [alter.net] for something", I'd imagine that if the problem was with alter.net, we'd be experiencing disconnects and slowdowns on all sorts of web sites and services, and that all sorts of businesses would be screaming for them to fix it. And when GW drops my connection with its silly "check your internet connection" message, I know it's not my internet connection because I can do everything else just fine. So I'm not sure I fully buy the alter.net story and that Anet can't do anything at all about it.

That's because their content servers may be different than their game servers. This makes logical sense for both bandwidth and update reasons.

Moreover, I would not be surprised if it was a certain set of hardware connections that went down which knocked out a certain number boxes which included some ANet servers. When those boxes went down, each of the other boxes got overloaded and progressively overloaded the hardware. I was experiencing exactly this symptom during the week before GW:F went down for me.

As the thread/custserv linked says, one major problem is that the performance is totally within alter.net's service agreement.

If you don't believe the alter.net story, get pingplotter2 and traceroute some of their connections. You can get the list that your computer is connected to by using netstat.

cal_01 · Jun 08, 2006, 12:24 AM // 00:24

Dug around a bit more, and looks like Everquest and UO are having troubles too.

Muir's Father · Jun 08, 2006, 12:33 AM // 00:33

While i have had disconnects on my end due to my DSL dropping sync, SINCE the last update i heve started getting these error 007 drops also, usually bout 1 per 45min-1hr......the difference being when my connection drops on my end due to the modem the game action stops, i cant move then after a minute or so i get an 007. SINCE the update these NEW 007's are instantaneous dropouts to the login in screen, no warning of any kind......at least with my modem drops i know when its happening.

IT's the update.

Syphon Muir N/Mo
Irukandji Muir W/Mo
Alikia Muir Mo/W
Coell Muir Me/N
Mishu Irukaan Rt/Mo

aka Xusn96

yuna of spira · Jun 08, 2006, 12:54 AM // 00:54

Well I'm not going to point fingers....I've tried everything ever suggested on guru including some pretty radical stuff to try to reduce the amount of err 7s. My real question is then when will this stuff get better? is there some timetable for alternet? Can I expect lag for another month, then someone is going to have fixed the problem finally? We can all play the finger game....but really whos trying to do anything about it? I understand you cant give me for sure (of course) but mostly I wanna know who is trying to help people out?

Tartarus1040 · Jun 08, 2006, 04:49 AM // 04:49

What's gonna happen when half a team drops out in a serious GvG... When is Arenanet gonna get off it's collective backside and get to the source of the problem? This has been going on since ONLY the skill update.

If it's Alter.net then Arenanet needs to get on THEIR case.

felinette · Jun 08, 2006, 03:13 PM // 15:13

Quote:

Originally Posted by cal_01

If you don't believe the alter.net story, get pingplotter2 and traceroute some of their connections. You can get the list that your computer is connected to by using netstat.

LOL. Yeah, what do I want to spend my free time on? Playing games, or tracing connections...

To be honest, it doesn't matter to me whose fault it is. What matters is that there's a solution. Anet wringing its hands and pointing at alter.net accomplishes nothing.

Loviatar · Jun 08, 2006, 03:28 PM // 15:28

Quote:

Originally Posted by felinette

LOL. Yeah, what do I want to spend my free time on? Playing games, or tracing connections...

To be honest, it doesn't matter to me whose fault it is. What matters is that there's a solution. Anet wringing its hands and pointing at alter.net accomplishes nothing.

dont keep us in suspence just tell us your marvelous all curing solution.

BTW i am in an area that does NOT go through Alter.net and guess what?

since the update you are blaming i have not had one single error 7, one disconnect, but i have had one period of slight lag that lasted all of 2 minutes

i have over 1000 hours and only 3 error 7 since starting chapter 1 and the last was in mission3 chapter 1.

felinette · Jun 08, 2006, 03:42 PM // 15:42

Quote:

Originally Posted by Loviatar

dont keep us in suspence just tell us your marvelous all curing solution.

LOL. Bad phrasing on my part. I meant that a solution needs to be found. That's what matters.

Quote:

BTW i am in an area that does NOT go through Alter.net and guess what?

since the update you are blaming

I'm not blaming the update. I stated that the problems started for me after the Factions FPE.

And again, it doesn't matter if it's Anet's fault or alter.net's fault. There's a problem. Someone needs to fix it. Or GW will lose those players who find the game unplayable under the present circumstances.

Loviatar · Jun 08, 2006, 03:59 PM // 15:59

Quote:

Originally Posted by felinette

And again, it doesn't matter if it's Anet's fault or alter.net's fault. There's a problem. Someone needs to fix it. Or GW will lose those players who find the game unplayable under the present circumstances.

problem yes.

i think it is important to note that if Anet cannot prod the big boy to fix it Anet is a victem along with us and not the villan who refuses to fix it.

if Anet could fix it and refuses Anet=villan

if Anet CANNOT fix anothers problem Anet =victem .

Phantoma · Jun 08, 2006, 04:12 PM // 16:12

well, the eneviatable conclusion is, you need to talk to the tech and guild wars, take a ticket, keep it going, get through the troubleshooting, then you will be able to find out where your problem stems from, if you are having ALTER.NET issues, that ping/trace test will tell it all. Just do the tech requests. End of story.

felinette · Jun 08, 2006, 04:45 PM // 16:45

Quote:

Originally Posted by Loviatar

i think it is important to note that if Anet cannot prod the big boy to fix it Anet is a victem along with us and not the villan who refuses to fix it.

Noted. But who cares? You're failing to grasp the point that if the disconnects and lag continue, people will stop playing Guild Wars. Doesn't matter if Anet is the villain, victim, innocent bystander, whatever. Nobody cares who's at fault--they just want the problem fixed. You seem hell bent on protecting Anet's "honor". Well, they can have their honor, but they'll lose customers regardless unless the problem is fixed.

DeathDealer · Jun 08, 2006, 05:03 PM // 17:03

I haven't played GW for about 3 weeks now..I log on, start running across Lions Arch(rubber banding badly), get close to the storage, and DC. back to WoW for another month..until this is fixed. As was said in earlier posts, I dont care whos fault it is...if it doesnt get fixed, Im gone for good. I can go play 8 bit nintendo and have more fun than rubberbanding and DC'ing all day long