Curse

tumblepop4 · Jul 15, 2006, 08:30 AM // 08:30

I’m am so disappointed with the support from Anet that I’m about to just direct people away from this game since I work in games store.

I original posted help a few days ago because one of my account as been stolen and since then I have had advice to address it to [email protected] or [email protected] because I was told they will help my situation. Every time I email them I get this sent to me…

[email protected]
SMTP error from remote mail server after RCPT TO:<[email protected]>:
host smtp1.arena.net [XXX.XXX.XXX.XX]: 550 <[email protected]>:
User unknown.

I’ve even tried 2 different emails and this still happens.
While this hacker is having a great time with my account that I rightfully bought!
What am I doing wrong? Please can anyone help me get some help from Anet…
I need to get my account stopped that this hacker is using and I want it back

What does it take to get help from this company?
Please, please, pleaseeeeeeeee……. there must be someone out there willing to help me solve this horrible experience and get my account back…

Thanks

Eugaet · Jul 15, 2006, 07:57 PM // 19:57

From the PlayNC Security FAQ:

Quote:

If my account has been broken into, what recourse do I have?

Regrettably, there isn't much you can do if you've been hacked. We are not able to offer a restoration of any losses that may have occurred due to a hacked account. This is why it is so important to protect yourself and your computer.

Not sure there's much you can do. But you can try going to http://support.guildwars.com/, click on your territory, click on the Ask a Question tab, and put in a support ticket. And then you can pray. ANet does respond if you contact them in the correct way.

But telling people to stay away from Guild Wars because ANet can't return your stolen account is like telling people not to buy a Ford because the manufacturer won't replace your stolen Mustang. Maybe you shouldn't have left the keys lying around.

T1125P · Jul 15, 2006, 08:51 PM // 20:51

Yeah I really don't know why they don't have a DAMN phone number, so you can call them. Maybe there is but I haven't found it. If not then, all I can say is goodjob there arenanet, messed up once again.

Loviatar · Jul 15, 2006, 09:01 PM // 21:01

Quote:

Originally Posted by T1125P

. Maybe there is but I haven't found it. If not then, all I can say is goodjob there arenanet, messed up once again.

no you messed up once again

TO THE OP

1 go to support

2 open a ticket with a brief explanation.

3 THE FIRST RESPONSE IS AUTOMATED AND MUST BE REPLIED TO IN LESS THAN 24 HOURS OR THE TICKET IS AUTO CLOSED.

4 reply that the first response did not solve the problem and it is kicked up to a tech.

5 give the support person any required account information requested.

6 account is returned to person who has proof of purchase.

7 emails dont work as they go to the wrong department.

good luck

Eugaet · Jul 16, 2006, 02:17 AM // 02:17

Quote:

Originally Posted by Loviatar

7 emails dont work as they go to the wrong department.

Or in the case of the OP, the [email protected] email address doesn't exist.

Madula Ablagata · Jul 16, 2006, 03:29 PM // 15:29

Has anyone ever gotten a reply from A net?

Loviatar · Jul 16, 2006, 03:37 PM // 15:37

Quote:

Originally Posted by Madula Ablagata

Has anyone ever gotten a reply from A net?

many people posting here have followed the steps i gave and gotten accounts back so i would say *YES*