Curse

mathewthegreat · Mar 18, 2006, 11:57 PM // 23:57

Ok, i ran the diagnostics test myself as i have been experiencing the same problem, after almost a year of playing the game flawlessly.

I would say i am an advanced pc user, i know a hell of alot about computers, and networks so i have checked everything, and found no problem my side.

My problem started today, and after running the diagnostic program i have the following results:

Check: 6112 auth1.arenanetworks.com (206.127.148.88) --> problem connecting to "206.127.148.88", port 80: Unknown error
Check: 6112 auth1.arenanetworks.com (206.127.148.109) --> problem connecting to "206.127.148.109", port 80: Unknown error
Check: 6112 auth1.arenanetworks.com (206.127.148.48) --> problem connecting to "206.127.148.48", port 80: Unknown error
Check: 6112 auth1.arenanetworks.com (206.127.148.45) --> problem connecting to "206.127.148.45", port 80: Unknown error
Check: 6112 auth1.arenanetworks.com (206.127.148.46) --> problem connecting to "206.127.148.46", port 80: Unknown error
Check: 6112 auth1.arenanetworks.com (206.127.148.92) --> problem connecting to "206.127.148.92", port 80: Unknown error

As im sure some of you are aware, port 80 is the browsing port....and i am currently posting on this website...using port 80...

This issue has only occurred for me after opening the new guild wars website for the first time, this may be co-incidental, however it is just an observation i have made.

I suggest this issue is either the auth servers blocking our ip for some obsurd reason or a recent release is causing some kind of software conflict.

Any knowledgeable feedback please

mathewthegreat · Mar 18, 2006, 11:59 PM // 23:59

Oh, and is everybody using Mozilla Firefox i wonder?

Just a hunch but, there was a "technical problem" where merchants sold items at low prices etc a few weeks back....

Maybe they had a hacker problem, and have implemented new security programs/defenses

Maybe these are blocking our IP's?

Narada · Mar 19, 2006, 02:15 AM // 02:15

Quote:

Originally Posted by mathewthegreat

Just a hunch but, there was a "technical problem" where merchants sold items at low prices etc a few weeks back....

Maybe they had a hacker problem, and have implemented new security programs/defenses

Maybe these are blocking our IP's?

I seriously doubt it. I think that it's most probable that the vendor problem was the result of dozens of updates, large and small, to get ready for Factions. When updating that much stuff, especially while keeping the servers online for people to play on when you're doing it, things can easily go wrong if a careful watch is not kept on everything that's happening.

I don't see why ANET would block your IP unless you did something against the EULA. I do however think it is awfully coincidental that so many people are experiencing the same problem, and I don't think that that many people would be violating the EULA at the same time... this connection problem, as you said, is apparently something wrong on ANET's end, and I would attribute it to the constant updates as well. Unfortunately I don't know what you can do to fix this except cross your fingers and hope that everything works again when the updates are finished. I guess that you should keep looking into it and hope that you can find a resolution that way.

mathewthegreat · Mar 19, 2006, 02:26 AM // 02:26

I have just been informed by a friend that accounts that have been used on more than multiple ip's are being deleted, can anybody confirm this?

He also said that if you are using your account from a new IP that you are to inform them of this.

I find this HIGHLY UNLIKELY as alot of broadband users change ip every time they connect.....but i thought i had better make sure.

Narada · Mar 19, 2006, 03:00 AM // 03:00

Quote:

Originally Posted by mathewthegreat

I have just been informed by a friend that accounts that have been used on more than multiple ip's are being deleted, can anybody confirm this?

I don't believe that's true-- I've been playing on my account at home and at work since autumn. Not only are the IP's different, but they are two completely different ISP's.

Quote:

He also said that if you are using your account from a new IP that you are to inform them of this.

I don't know why there's any reason to.

Quote:

I find this HIGHLY UNLIKELY as alot of broadband users change ip every time they connect.....but i thought i had better make sure.

As far as I know most broadband connections have static IP's set by their ISP and it's dial-up that changes IP addresses every time you connect.

art_ · Mar 19, 2006, 09:49 AM // 09:49

Quote:

Originally Posted by art_

I'm having the same problem as the OP. I haven't changed anything recently but when i try to log in i get error 58 after a while spent 'connecting...'

Help

Hmm. Did a lot of research and i think the problem is with my network, rather than Anet. >.>

mathewthegreat · Mar 19, 2006, 02:04 PM // 14:04

im pretty sure the problem isnt my side, im on the janet network at liverpool john moores university, and have been able to use guild wars here since i started uni here, plus the problem began on saturday....after the admin had gone home so it would be impossible for him to make changes to the network at this point.

However i have emailed him asking him if the ports are open....furthermore....if your browsing your using port 80 and thats the port i am struggling to contact the authentication servers on.....strange eh?

dubruoy · Mar 19, 2006, 03:36 PM // 15:36

I am sure that the problem is not on my end. I have done everything and checked everything here just like mathewthegreat. I got an email from anet last night that said I should just stay online all night and let the factions streaming download. I did so and this morning...nada. Then, I got an email this morning which pointed out that the hijack this log had references to two symantec files. I uninstalled symantec and went with NOD32 for virus protection but these two files were remnants as, I am sure, you all know that removing a symantec program completely is like brain surgery.

I am getting the feeling that tech support is keeping me busy while they are working on something on their end. We were engaged in a game when we got bumped off. When we tried to log back in, we couldn't. Anet keeps probing into "what did you do to your computer" and the answer is nothing.

I wish that they would fess up at least so that people don't end up screwing up their computers trying to remedy something that is not wrong. I can understand that when they introduce a new build, that a person's firewall may not recognise the new build as the old exception. I understand that there may be router issues in this case too but when you don't have a router and disable the firewall and/or make a new exception for gw, this problem should not be an issue. There are a lot of people who are having this problem and so it seems it is on GW's end or so complex that everyone should be having problems.

Slice n Two Dice · Mar 19, 2006, 04:25 PM // 16:25

Yea, I think that most of you should try leaving the client open for hours. I left it on for 6 hours yesterday (while i ate, took ant SAT, and stuff) Came back and it worked. Also I'm pretty sure they are just trying to keep people busy while they fix a problem on their end. I know it's not a problem over here and he's like you HAVE to bypass the router. I checked everything, but I've finally got it to work, granted I didn't have the code 58 error to began with, I just couldn't conenct for a really long time. GOod luck to everyone, hope it works.

dubruoy · Mar 19, 2006, 07:13 PM // 19:13

Well, I got an email from tech support and they suggested I delete gw.dat and then start up and let it download all the files again. Fortunately, I renamed gw.dat to gw.bak and then let it download for a couple hours til I got to the login screen. I put in my email and password and voila!! Connecting..............error 058. Glad I renamed the file because the old one was 1.4gb and the new one was 60mb. Still at the drawing board.

mathewthegreat · Mar 19, 2006, 08:23 PM // 20:23

well if they are lying about the probolem at their end....

In the words of that idiot who runs america...

"fool me once....shame...shame on you....fool me...fool me once...can't get fooled again"

They could atleast be honest about it...i mean its not like some beast of a hacker just hacked into all of our pc's to disable guild wars contacting the AUTH SERVER ONLY....There are far too many people with exactly the same problem arising at EXACTLY the same time.

dubruoy · Mar 19, 2006, 11:53 PM // 23:53

Well mathewthegreat, I agree with you. I just got another email from gw. "Just for the sake of troubleshooting, disconnect your router and go straight from your modem to the nic". I almost screamed. I HAVE DIALUP you moron. I think that we have a case of level 1 technical support. Another thing, every time you hear from these people, it is another tech. You never get the same person and they never seem to read the history. I have explained ad nauseam that I have dialup and no router but they are brain dead I guess.

mathewthegreat · Mar 20, 2006, 01:02 AM // 01:02

This is reminiscent of many problems i have had over the internet, most recently when i got upgraded to 2mb line and was getting 1mb speeds, turned out the exchange couldnt even handle it, even though they profusely indicated they could.

They will throw the monkeys at you until you give up, rather than wasting the time of the brass with such petty squabbles.

If anybody can, try and get them to re-direct you to one of their network technicians/senior network technician and tell them this:

You are unable to connect to auth1.arenanetworks.com via port 80

HOWEVER you are able to connect to:
file1.arenanetworks.com
diag.arenanetworks.com
Both Via port 80.

as can bee seen in the following log:

############### Beginning: Updaters & Login Port Tests.

Check: 6112 auth1.arenanetworks.com (206.127.148.88) --> problem connecting to "206.127.148.88", port 80: Unknown error
Check: 6112 auth1.arenanetworks.com (206.127.148.109) --> problem connecting to "206.127.148.109", port 80: Unknown error
Check: 6112 auth1.arenanetworks.com (206.127.148.45) --> problem connecting to "206.127.148.45", port 80: Unknown error
Check: 6112 auth1.arenanetworks.com (206.127.148.48) --> problem connecting to "206.127.148.48", port 80: Unknown error
Check: 6112 auth1.arenanetworks.com (206.127.148.46) --> problem connecting to "206.127.148.46", port 80: Unknown error
Check: 6112 auth1.arenanetworks.com (206.127.148.92) --> problem connecting to "206.127.148.92", port 80: Unknown error

Check: 6112 file1.arenanetworks.com (216.107.241.21) --> successful
Check: 6112 file1.arenanetworks.com (216.107.241.20) --> successful
Check: 6112 file1.arenanetworks.com (206.127.148.41) --> problem connecting to "206.127.148.41", port 80: Unknown error

Check: 80 diag.arenanetworks.com (206.127.148.93) --> problem connecting to "206.127.148.93", port 80: Unknown error
Check: 80 diag.arenanetworks.com (206.127.146.41) --> successful
Check: 80 diag.arenanetworks.com (206.127.146.55) --> successful
Check: 80 diag.arenanetworks.com (222.231.12.55) --> successful
Check: 80 diag.arenanetworks.com (222.231.12.41) --> successful
Check: 80 diag.arenanetworks.com (206.127.148.47) --> problem connecting to "206.127.148.47", port 80: Unknown error

Check: 6112 diag.arenanetworks.com (206.127.148.93) --> problem connecting to "206.127.148.93", port 6112: Unknown error
Check: 6112 diag.arenanetworks.com (206.127.146.41) --> successful
Check: 6112 diag.arenanetworks.com (206.127.146.55) --> successful
Check: 6112 diag.arenanetworks.com (222.231.12.55) --> successful
Check: 6112 diag.arenanetworks.com (222.231.12.41) --> successful
Check: 6112 diag.arenanetworks.com (206.127.148.47) --> problem connecting to "206.127.148.47", port 6112: Unknown error

############### Ended: Port Tests

See what they say?

Lycan · Mar 20, 2006, 01:20 AM // 01:20

I have tried everything on this, still nothing. I am still waiting for tech supports reply from 5 days ago.

Maedhros · Mar 20, 2006, 02:39 AM // 02:39

Hey I think I know the problem!!
Check closely your file Gw.dat! It should be at least around 1,47 gb or it won't work! I got dial-up internet so that's why i couldn't log in as i couldn't download 200mb(from my 1,27 gb file). But if you get it streaming for about some 6-10 hours in a row at login screen, i think it could work! My friend actually got a broadband connection and it didn't work and then BAM the little news at the right appeared and he could log in again. I checked the files and then 1,47gb!!

Bah i just reasoned like that and then...That's where it came to me arr... I'll try because here at my house, it doesn't work yet with my so slow internet... Got to download 200mb damit!

Hoping to solve that soon,
~Maedhros

mathewthegreat · Mar 20, 2006, 03:11 AM // 03:11

Ive deleted my dat file than sat and watch it download 1gb of data for the new dat file in about 5 minutes...on the uni connection 40mb, and it still doesnt fix it, the lightning bolt arrow is gone now :/

Maedhros · Mar 20, 2006, 03:22 AM // 03:22

Ah crap!!(Sorry, wrong solution...)
Hey and, do you see the little news box just right next to the space where you put your login informations? Cuz, i don't.
Thought, the little lighting bolt isn,t gone yet. And whats a uni connection
40 mb? Seems a fast internet speed...-_-"

~Maedhros

corrupted bloodline · Mar 20, 2006, 04:37 AM // 04:37

Just wanted to throw this in:

I have been in "contact" (i think you all know what i mean by the quotation marks) with tech "support" (again) since 3/4/06 regarding the Error 58 issue. I was wondering if my IP addressed was blocked, and the answer I got was:

"No, your IP isn't banned. There is an Internet routing issue somewhere that we're trying to track down. I suggested trying to get a new IP because, for some reason, that has been resolving the issue for people. We are still working on the issue from our end, but still do not have an ETA."

So, at least it would seem as though they are working on a solution. Either that or they are feeding me a line of **** to keep me from bugging them too often.

dubruoy · Mar 20, 2006, 01:38 PM // 13:38

Wow Corrupted Bloodline! Sounds like you got a tech who will own up to the truth of the matter. All they keep telling me is to check my router, delete gw.dat, check my firewall and the like over and over. I feel like I am speaking with below level 1 support. Whoever the tech is that told you that should be commended for honesty.

Mtank325 · Mar 20, 2006, 02:44 PM // 14:44

I guess this is the problem I'm having now too. I get onto the connecting screen and sometimes I'll be able to log-in and get to the character screen yet when I log-in it'll be stuck on the "Connecting..." menu, but I am still getting the Factions d/ls. Maybe I'll just ride that out and see what happens.