Curse

Cargo · Aug 31, 2006, 01:13 AM // 01:13

Quote:

Originally Posted by Carth`

I'm not sure, but I don't think ANet can control the route packets take from their servers to you. It's up to your ISP who they purchase peering from. But don't quote me on that, it could equally be up to ANet to harangue the people responsible. There is definitely a problem, I can see that just from the amount of people complaining.

The problem is their infra-structure. I believe sales have gone beyond the ability of their servers and it is showing. If this is not the case, they have done something to update the system that has cause problems as of the last five days. I had NO problems till about five days ago.

Something is wrong in Yellow Brick Road and we are not the solution, but we may become a headache that they will need to deal with sooner or later.

max gladius · Aug 31, 2006, 01:48 AM // 01:48

i figure its anet bringing on all the new servers while setup up for the expansion.... or atleast i hope thatis the reason.... all i seem to have time for between error 7s is a quick alliance battle... rather frustrating as we all have experessed

DaHammer · Aug 31, 2006, 01:55 AM // 01:55

I too read their FAQ and did what ANet suggested. I err7 with the updated router firmware AND with a direct connection to my DSL modem so I'm back to square one along with a lot of people in this thread. I will definately NOT buy Nightfall.

Venom4112 · Aug 31, 2006, 02:12 AM // 02:12

I have been having exetreme problems while AB'ing, which is really slowing me down in getting my new armor. I dont even error 7, I just freeze. I cant move, and chat isnt working. All my skill icons are frozen, like there glowing as if I had clicked them but nothing is happening.

Heres a picture:

As you can see in this picture, I am clearly dead and yet my skills are still going. Also note how my entire team (With atleast 7 luxon) all error 7'ed at the same time.

In my 1 year of playing Guild Wars I have never lagged, I am on 10 mbps connection with no router and I am the ONLY one using the connection. I turn of Xfire, Aim, Ventrillo with no luck.

I even sent a email to anet showing various screenshots of me frozen, but they have not responded. This better be temperary, or I will be quitting GW.

I NEED a post from Gaile Gray or Alex.

~Venom

Tenken99 · Aug 31, 2006, 02:30 AM // 02:30

Hi guys,

I know this is my first post but I’ve been a long time reader of the gw guru forums. Like many of you I have the same err7 woes. I have been dealing with GW support for almost a week now and they have finally admitted to me tonight that they know there is a problem along the network. For the past few days they kept insisting that it was a problem on my end but after persisting with them I am finally getting somewhere. They are aware of the LARGE number of err 7s but they have not been able to find the cause. To speed up the trouble shooting process I would ask all those who have not opened a support ticket to do so and to provide them with a network diagnostic file (preferably taken right after a err7 occurs) along with it.

To use GW network diagnostic tool do the following:

1) Make a copy of the Guild Wars shortcut on your desktop.
2) Right-click it and go to properties
3) In the “Shortcut” tab go to the line where it reads “Target”
4) After the last quotation mark put a space then type –diag

It should look something like this:
("C:\Program Files\Guild Wars\Gw.exe" –diag)

5) Click Ok and double click the shortcut to make sure it works

Hopefully the problem will be solved soon because GW is almost unplayable in its current state.

Coolniceronguy · Aug 31, 2006, 03:24 AM // 03:24

Quote:

Originally Posted by Coolniceronguy

Hmmm... well I thought I would drop by, and make you guys/girls feel better about being you, and not me.

I made a new elementalist named "Eternal Feminine" about 2 weeks ago. 78 hours of gameplay, and 891 thousand xp later, I death by lagged. I was going for the Legendary Survivor title.

My apologies, for quoting myself, I simply wanted to update you guys/girls on my personal experiences.

I recreated my elementalist "Eternal Feminine". 20 hours later at trying for the Legendary Survivor Title, and I death-by-lagged. I am extremely certain, this time, it was not a problem with my computer, my ISP, the build I was using, and I was most certainly not close to death when I was subject to the extremely bad lag.

For me this is the straw that broke the camel's back. 3150 logged on hours, and I can honestly say I have grown to love Guild Wars.

But, quite frankly folks, I have had it. I have uninstalled Guild Wars. This has been coming for a long time (and is not an impulsive decision), for many reasons. I will be making a final post at a later date, after I have composed myself.

DaHammer · Aug 31, 2006, 03:34 AM // 03:34

Coolniceronguy, I'm sorry it got to you like that but I'm close to that point myself. The game is unplayable in the state its in right now.

Snype · Aug 31, 2006, 03:36 AM // 03:36

Well 2 more errors tonight, one on the last 5 minutes of Eternal Grove, which i would have gotten masters on. To be honest, this entire problem really shows how much anet does not care about their customers. Not only has an Anet employee not posted on this or any other thread similar to this on ANY fansites, but they have not updated their "Network Updates" page, or their front page. However, they have plenty of interest in the latest championship games and updating their website photo album. So I guess the 80 people competing in that championship are more important then the tens of thousands of people that play their game.

**cosyfiep** · Aug 31, 2006, 03:57 AM // 03:57

problems abound.
was doing raisu palace......got to the last group (the monk boss et al)...killed everyone and then..
then...
nothing....
the group moved on and tried to kill/talk to shiro (bet you didnt know he was there did ya? ).........
the emperor was still dying....we ran around, tried to leave and come back, found that the ritualist boss and all his cronies had rezed, killed them again...ran around, talked to emperor....and nothing.

until the emperor died, we had finished the mission but the end cut scene didnt happen....so we lost.
I am glad that I had finished the game a while back, but some of the people in the group had not.....not sure why this bug happened today, havent seen any new updates......
oh well....guess I will go and read a book.

JiggyFly · Aug 31, 2006, 04:06 AM // 04:06

I love how the "err7"s are not Anets fault but a clientside problem, yet they want us to submit lag reports so they can "try to track down the issue", so I can't ask them why it occurs because it isn't them but I can submit information to help them fix it...

It wouldn't be so fustrating if they'd just tell us the reason it actually occurs, and stop giving us those bs-coated emails and error messages.

adderworks · Aug 31, 2006, 04:37 AM // 04:37

I even used the ol' -image tag to speed up my load time, and it did not help. I did the router removal gig. I did the whole FAQ/help thing. That being said, this is the tech area.

Has anything helped anybody avoid the 007 bug?

BenO_Under · Aug 31, 2006, 06:32 AM // 06:32

Quote:

Originally Posted by cosyfiep

problems abound.
was doing raisu palace......got to the last group (the monk boss et al)...killed everyone and then..
then...
nothing....
the group moved on and tried to kill/talk to shiro (bet you didnt know he was there did ya? ).........
the emperor was still dying....we ran around, tried to leave and come back, found that the ritualist boss and all his cronies had rezed, killed them again...ran around, talked to emperor....and nothing.

until the emperor died, we had finished the mission but the end cut scene didnt happen....so we lost.
I am glad that I had finished the game a while back, but some of the people in the group had not.....not sure why this bug happened today, havent seen any new updates......
oh well....guess I will go and read a book.

I think i was with you, and it might have been maybe because the first person left but i dont know how that would affect anything, so

please correct me if im wrong

kippyieh · Aug 31, 2006, 07:54 AM // 07:54

Absolute - np till this week. No err 7 but cant do anything till grp re-zones. It seemed like the excessive warning gen helped - but I am not so sure now. EXTREMELY frustrating..... Can't play more than 15 mins

Abyss1 · Aug 31, 2006, 10:37 AM // 10:37

Quote:

Hello ------,

Thanks for contacting the NCsoft Europe customer support.
It seems that there is a network problem on your route to our servers, because the network on our side as on your side looks fine. The error 007 is a normal disconnect from our servers due to client or internet connection issues. This should be a temporary problem, and we are going to investigate further to resolve this issue. Please understand, that we are not able to provide single feedback to everyone.

Regards,
GM --------

Guild Wars Customer Support
NCsoft Europe
http://www.guildwars.com

Well after 10 updates to the problem a day and some extended trouble shooting with NCSoft this was the outcome and I thought it would be good to post it to everyone here

Quozz · Aug 31, 2006, 03:25 PM // 15:25

Even more irritating than these blasted err7 disconnects, is Anet's utter silence on the subject. Since they have not bothered to dignify us with even a "yes there is a problem and we are working on it" post, I have sent emails to every gaming magazine and gaming review site I could think of describing the problem and Anet's extremely poor support on it. I encourage others to do the same. Maybe some bad press will shake them into saying something.

BriarWolf · Aug 31, 2006, 03:52 PM // 15:52

TECH SUPPORT SAID THAT IF THEY DO NOT RECIEVE ENOUGH TROUBLE TICKETS THEN THEY MAY NOT PRESS ON TO FIXING THE PROBLEM.

My husband and I both have had the same issues since a week and a half ago... we are still experiencing these problems...

1) Not connecting past the login screen
2) Getting stuck at the map load in screen
3) Getting stuck in towns on lock-down (movable camera, and openable text box, but no scrolling messages)
4) Multiple 007 codes one after the other

We have actually bought 4 copies of GW (one for each of us in the family) and 2 copies of Factions (for husband and I). We started talking to Tech Support almost immediately after we starting having problems... they led us through the usual router, hub, ISP, re-install, ping tests, etc... we've done it all. No improvements. We are on tier 3 of a tier 4 support!!

TECH SUPPORT SAID THAT IF THEY DO NOT RECIEVE ENOUGH TROUBLE TICKETS THEN THEY MAY NOT PRESS ON TO FIXING THE PROBLEM.

When completing the ping tests with them, the problem does not lie with us in any way... it's either on the way to the main server or at the main server. Something needs to be done. SUBMIT A TROUBLE TICKET... get everyone you know that has these problems to do it or nothing will be done!

So far there's been several people in our state (Alabama) that we've gotten to put in tickets... we need more... those from other states are a definite so that they will realize its not from a single location!!!!

Nemon · Aug 31, 2006, 04:24 PM // 16:24

I'd be happy to send my my complaints to any gaming mag/site if you PM me the emails.

The IPs checked in the diagnostic tool dont match the server IP im connected to anyway. I cannot ping nor trace the IP of the server i am connected to, so that pretty much renders my tracerts useless in diagnosing anything but external ArenaNet problems.

I can see im connected to 3 game (port 6112) IPs and i have the 4 from the diagnostic report. Next time i see my game start to freeze i'll fire off 6 tracerts which i will then send into Anet. Im then going to go play another game untill i see its fixed after that.

I've asked a friend who sets up networks for companies to take a look and he seems to think it's a problem on their end aswell, but due to the routers blocking ICMP packets its hard to tell exactly where the fault is inbetween. In any case it's their responcibility and im done wasting time.

Normal disconnections like normal crashes, normal bugs and normally unacceptable customer support and service eh?

Actually having said that i did forget my account details on plaync a while ago and they were very good helping me sort that out so i shouldnt blame support, i'd blame the network and server guys.

Abyss1 · Aug 31, 2006, 05:13 PM // 17:13

guys don't you understand doing stuff like that works against you.

Fisrt of Anet only manages the software and nothing else that all lays with NCSoft who has the rights for it, any complains should be directed at them.

Second I have seen the problem is with the ISP's and not the servers, there is very little Anet/NCSoft can do about that except open their own ticket with the ISP's involved.

Knowing from experience any ticket for slow responce even packet drops will not be looked at with any urgency by any ISP but the one in Germany in particular(own work experience)

And if I were a company designing a program and the community would turn against me , I would turn of my servers and walk away (which they have a right to do). And frankly a couple of people sending mail/email to magazines will not go noticed you need alot of people doing it.

Comeon people use some common sence and just submit the damn traceroutes that show thoose jumps that I see of 20 to 800ms ping times.

As for the responce I got from senior tech support that I posted earlier they say in it right away it isn't my ISP and as they only do monitor their servers they can rule that out to and they are looking into it further.
Do I like ag/disconnects etc. ? No but aslong as I have been playing online games they have been around and I have YET to come across one company that listens to a handfull of people complain on a message board and putting down threads that they will not even concider taking serious.

Every game sooner or later has extended periods of problems so keep the info going to NCSoft and keep your ticket open as info is also what they need to find the problem !

blaked88 · Aug 31, 2006, 06:14 PM // 18:14

i gotta agree with abyss. the best thing at this point is for everyone to run -diag and maybe pingplotter and show Anet's whats up. telling gaming sites and magazines will probably just piss them off and make them take longer, if the sites actually end up saying anything. just try to give anet a hand.

Nemon · Aug 31, 2006, 06:41 PM // 18:41

I think if game sites started publishing how bad GuildWars network and all right before their new game comes out, i'm pretty sure that would get the ball rolling.

Wont make anything worse except their reputation which is the one thing they dont want.

Having said that i've received an email back acknowledging they are having 007 errors and are looking into it.

Quote:

Hello,

We are very aware of the 007 issue and are working to resolve it. Our QA department and Tech Support are attempting to find the solution to this issue. If you would like to help us in finding this issue then we will need a clean network test without the router. If you would prefer to wait for a fix then you can let this ticket auto close on it's own. Whichever you prefer is fine with us the decision is solely your to make.

Thank you for your time and patience in this matter and I do hope you are having a good day.
Thank you.
The Guild Wars Support Team

It seems they dont want my data if its going through my router, but i think im going to keep giving them it anyway because i think i might have something. I just want to verify it before i commit to it.